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“Ok food rubbish staff”
Review of Brown Horse Inn

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Brown Horse Inn
Ranked #1 of 1 Hotels in Winster
Certificate of Excellence
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Ok food rubbish staff”
Reviewed 24 September 2013 via mobile

Food was good happy over all the sevrice was sloppy rude and need sone training manager was very rude the staff dont seem to know what thay are doing or if they do thay choice not to show it the food was nice but took forever to arrive

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GTOPP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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488 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Keswick, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 September 2013

We stayed here as a treat on our way back home, just for one night. The staff were lovely,very friendly and polite. When coming to pay our food bill we noticed that there were a few drinks on there that we're not ours,this was sorted quickly and with no fuss. When leaving our room in the morning we went to pay at the reception desk, the man there didn't even look up from what he was doing and just said rather rudely pay down stairs. The very rude man turned out to be the owner!!! Manners cost nothing and this man had none, he should take a leaf out of his staffs book as they know how to behave.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank WillyWilson79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northallerton, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 September 2013

We decided to return to the Brown Horse,rather than go abroad,for our 5 night break.This proved to be a very wise choice.The food,service and general ambience of the Brown Horse is excellent.We have been coming here for over 5 years and find it both relaxing and very friendly.The staff are most helpful and Craig the manager has a very good working relationship with the staff which ensures a consistent standard throughout.We hope to return in the not too distant future. Many Thanks.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pen47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wincanton, United Kingdom
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 September 2013

Stayed two nights 4 people in two rooms.staff helpful and friendly .problem with no hot water in shower dealt with quickly( room change)rooms very clean,well furnished to high standard.ate in restaurant both nights,all happy with meals.breakfast from local ingredients above average good quality. Accidentally overcharged ( caused by room change, resulting in double charge)we didn't spot until got home when discussing bill seemed high. On contacting hotel it was was dealt speedily and professionally and refunded( I will be double checking credit card statement!!) would love to stay again if in the area.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 September 2013

We stayed in the 'waterside' cottage and WOW what a fantastic place. You are in the middle of nowhere with just one other cottage across the tarn. We stayed with another family (4 adults and 4 kids) and we were all very comfortable. The rooms are all huge all with own bathrooms. The kitchen area is well equipped and very modern.

We also ate in the pub and again very very impressed. The staff were all so helpfully.

We will be going again next year.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank djedave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level 6 Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 15 September 2013 via mobile

Had a lovely meal heat recently; the food was top notch. Lovely steak and ale pie, followed by sticky toffee pudding.
It's a shame that the experience was let down by the poor service. Despite booking a table in advance, they had no record of our booking when we arrived. We experienced long delays between courses, as well as between our menus being brought and our orders being taken. Each time we had to grab the attention of a waiter for any service. It wasn't even busy so there was no excuse for this. A shame really as I would not hesitate to recommend otherwise. As it is, I won't be returning.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Honey510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 September 2013

Beautiful spot in the lakes, quite and tranquil.Rooms are lovely , each being individually designed.Old pub with a great atmosphere.The food is superb.We have stayed many times with friends and have never been disapionted. Staff are freindly and very helpfull.

Room Tip: the rooms in the annexe are gorgeous.
See more room tips
  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aly63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brown Horse Inn

Property: Brown Horse Inn
Address: A5074, Winster LA23 3NR, England
Region: United Kingdom > England > Cumbria > Lake District > Winster
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Winster
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Brown Horse Inn 3.5*
Number of rooms: 9
Reservation Options:
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Also Known As:
Brown Horse Hotel Winster
Brown Horse Inn Winster, Lake District

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