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“Appalling service.”
Review of Brown Horse Inn

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Brown Horse Inn
Ranked #1 of 1 Hotels in Winster
Certificate of Excellence
Reviewed 6 October 2013

We did not stay here but we had lunch in this restaurant today. The food was ok but the service was appalling. We had to ask for accompaniments to the food 3 times and when it eventually came some of us had already finished eating. Overall I won't be rushing back. Also please beware that they have at least one other profile on tripadvisor.

  • Stayed: October 2013, travelled with friends
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3  Thank Amyk282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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293 - 299 of 496 reviews

Reviewed 1 October 2013

The Inn is a family run business. I'll ask a question. what do you expect from staying at a hotel etc. nice and clean, friendly staff, good food. Well they covered that with ease. They even make their own beer on site. Would I stay there again...love to. Would I tell other people about the place...yes I have and will. I had to put my car into a local garage. They gave us a lift down to the town. You can get a pass to a local pool/hot tub for free. We stayed in one of the rooms outside, nice to be able to sit outside in the evening and enjoy a view of the winster valley. So,go and try the Inn and prove me wrong

Stayed: September 2013
2  Thank whytehot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

Just had a wonderful 2 night stay at The Brown Horse. The room was great (although a bit noisy as we were at the front overlooking the road), the staff were so eager to please and helpful, nothing was too much trouble. Amazing breakfast each day, and we chose to eat in the hotel each evening - should have booked, they squeezed us in both nights! Food was excellent, and reasonably priced for the area. A really great place to stay, if I were going back to this area I'd definitely stay here again, and would recommend it to anyone who likes a friendly, homely stay with no airs and graces.

Room Tip: Ask for the back of the hotel!
  • Stayed: September 2013, travelled as a couple
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1  Thank MissKateD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2013 via mobile

Food was good happy over all the sevrice was sloppy rude and need sone training manager was very rude the staff dont seem to know what thay are doing or if they do thay choice not to show it the food was nice but took forever to arrive

  • Stayed: September 2013
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1  Thank GTOPP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

We stayed here as a treat on our way back home, just for one night. The staff were lovely,very friendly and polite. When coming to pay our food bill we noticed that there were a few drinks on there that we're not ours,this was sorted quickly and with no fuss. When leaving our room in the morning we went to pay at the reception desk, the man there didn't even look up from what he was doing and just said rather rudely pay down stairs. The very rude man turned out to be the owner!!! Manners cost nothing and this man had none, he should take a leaf out of his staffs book as they know how to behave.

  • Stayed: August 2013, travelled as a couple
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4  Thank WillyWilson79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

We decided to return to the Brown Horse,rather than go abroad,for our 5 night break.This proved to be a very wise choice.The food,service and general ambience of the Brown Horse is excellent.We have been coming here for over 5 years and find it both relaxing and very friendly.The staff are most helpful and Craig the manager has a very good working relationship with the staff which ensures a consistent standard throughout.We hope to return in the not too distant future. Many Thanks.

  • Stayed: September 2013, travelled as a couple
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    • Location
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1  Thank pen47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

Stayed two nights 4 people in two rooms.staff helpful and friendly .problem with no hot water in shower dealt with quickly( room change)rooms very clean,well furnished to high standard.ate in restaurant both nights,all happy with meals.breakfast from local ingredients above average good quality. Accidentally overcharged ( caused by room change, resulting in double charge)we didn't spot until got home when discussing bill seemed high. On contacting hotel it was was dealt speedily and professionally and refunded( I will be double checking credit card statement!!) would love to stay again if in the area.

Stayed: September 2013, travelled as a couple
1  Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brown Horse Inn

Address: A5074, Winster LA23 3NR, England
Region: United Kingdom > England > Cumbria > Lake District > Winster
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Winster
Price Range: £84 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Brown Horse Inn 3.5*
Number of rooms: 9
Reservation Options:
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Also Known As:
Brown Horse Hotel Winster
Brown Horse Inn Winster, Lake District

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