We stayed at the Ritz Carlton in San Juan from April 9 to 13th. While the hotel property is beautiful and we enjoyed our time there, the inconsistency in the level of service was surprising considering the price point.
Rooms – We booked an oceanfront balcony room. What we didn’t know when we booked the room was that the quoted size of the oceanfront balcony room - 400 square feet - includes the balcony. The actual interior of the room is something less than 400 square feet, very small. Luckily, we were able to upgrade to a much more comfortable junior suite. The people at the front desk were helpful in accommodating this change.
The Beach and pool – The beach and pool areas were lovely and nicely maintained. Because it was spring break, both the beach and the pool areas were crowded. (I was surprised at how many people were traveling with their young children – I don’t think it is an exaggeration to say there were more guests traveling with their young children than there were couples.) The Courtyard by Marriott was further down the same beach – it appeared to be less crowded. I don’t know what the rooms (it did look like they were renovating areas of the hotel) were like at the Courtyard, but for those who just care about the beach, the Courtyard could certainly be a better deal.
Food – We had the breakfast buffet each day at the hotel. The buffet was good; we particularly enjoyed the omelet maker – a person who seemed to take great pleasure in his job and in his life. The food at the Ocean Bar and Grill was also good, although the service was quite slow. As other reviewers have noted, all of the restaurants on the property are overpriced.
The Lobby Lounge served one of the best mojitos that I’ve ever had, unfortunately, the service in the lounge was particularly slow. One night we waited 15 minutes for someone to take our order. I wouldn’t expect to wait that long for service at any hotel lounge, and certainly not at a Ritz Carlton.
While the service at the lobby lounge was notably bad, there were many who provided notably good service. The concierge was very helpful and attentive. The people at the front desk and certain bellmen were also very pleasant and attentive.
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde