I've stayed at the Ritz Carlton in Isla Verde, Carolina twice before, and at other Ritz Carltons once a year for the past 12 years. I expected this trip to be as comfortable and charming as all of my other Ritz stays. Not the case with stressed out staff that were quick with guest and even rude to each other. So if you are looking or good service and don't need the calm waters for toddlers, try the Renaissance in Condado.
As for the Ritz, know what you should be prepared for, stressed out staff that are short with guests. On several occasions, meals at Mares and the Ocean Bar & Grill were delayed by 45 minutes without the wait staff even stopping to acknowledge the delays. The place is over run with guests and very short staffed. On one occasion we even saw the beach saw the beach operations crew belittle their manager, showing him how real men clean up the beach chairs. I guess their management is focused on opening the Dorado resort.
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- Also Known As:
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde