Just came back from this beautiful resort!! From start to finish it was top notch. From the welcoming glasses of champagne to all the little extras each day. The staff were so accommodating and service-oriented. The beach bar has the best group of staff that I have ever encountered in all our years of traveling. Roberto, Omar, carlito, Amy, etc, were not only fun, but very social and engaging with their guests.
Our ocean front balcony was one of the nicest rooms we have had the pleasure to stay in. Clean, well maintained and above all amazing views!!! The cleaning staff had our rooms done within hours of us walking out the door, and came back at night for turn down servoce and fresh towels!!
The restaurant we ate at was BLT, and it was just great! Popovers are so delicious and staff was again very service oriented. We were never meant to feel rushed and their dinner suggestions were perfect!!!
The hotel lobby bar was pristine, and again an amazing group of staff to be right at your every need. The food there was also perfect!!! Lynette was very helpful in suggestions about what to do and see when in san juan. They all went out of their way to make us feel very special.
Every day we watched weddings by the pool from our balconies, and each day was special. If I had one negative thing to say was the noisy pool activity at 2:30-6:30 a.m.! Not sure what was happening, but guests were loud, and unruly at a very late time of the night! We were on the 8th floor, so I can just imagine how loud it was for guests in the lower floors. Several proms were occurring during our stay so I a, thinking maybe it was that group. Was just a bit confused since security there was amazing. From the locks on all entrances from the beach, to nightly security checks. Gave us a nice sense of how much the ritz pays attention to guests securities and belongings. I did not complain to management since everything else was a 10!!!
Thank you for the wonderful vacation!!
From the berkshire in western mass....
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde