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“Excellent hotel”

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The Ritz-Carlton, San Juan
Ranked #7 of 13 Hotels in Isla Verde
Certificate of Excellence
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent hotel”
Reviewed 8 July 2014 via mobile

We just finished a week long stay at the Ritz from the end of June through first week in July. We stayed at the Ritz in Naples several years ago so our expectations were high. The room was very spacious and comfortable. The staff was amazing and very willing to help. Pool was amazing. Casino was nice and we had a great time even though the house took our money. Valets and bell hops were attentive and friendly. Very willing to give us directions and recommend places for us to go. The only thing that keeps this from being 5 star is the comparison to the Naples Ritz. Naples had sushi bar and other food options in the lobby every evening. Great job San Juan Ritz!

Stayed July 2014, travelled with family
Helpful?
1 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,175 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (701)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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  • Turkish first
  • Any
English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

I travel often for work and leisure and spend much time in hotels around the world. I've stayed at the Ritz Carlton in PR several times before but not in the last 5 years. I recently spent an amazing long weekend there, and was very impressed on all counts. The property has been fully renovated, and not just common areas. The service was impeccable from the concierge, to the front desk, to the cleaning staff, restaurant staff...I could go on. I did not find one thing to complain about, except that my stay was too short! You will not regret staying at this property.

Room Tip: Ask for a room with a balcany as all the rooms don't have them.
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  • Stayed April 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank 390208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2014 via mobile

We have stayed at the Ritz many times in San Juan and we have to say the service has improved quite a bit over the last year. That being said the rooms are average at best and one can get more "bang for the buck" at other less expensive hotels in San Juan. The staff however has remained professional and courteous especially the front desk and security staff. We would recommend if you need a hotel by the airport, otherwise, we would suggest branching out.

Stayed July 2014, travelled as a couple
Helpful?
Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridian, Mississippi
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 July 2014

The service at this Ritz was not quite as good as some of the other Ritz properties we have visited; but it was still pretty good.
Pool is beautiful though it was very crowded while we were there.
Rooms are older and needs some updating
Club Floor Lounge was nice but not worth the upgrade (not as nice as some of the other Ritz Club lounges we have been to)
Casino small but nice
Beach outside the hotel is nice for walking; pretty sand.
Easy location to explore the island

Room Tip: Ask about the more recently renovated rooms; the balcony view is worth the upgrade... otherwise you...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Celesta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 July 2014

I stayed at the Ritz and let me tell you is huge difference between my stay this time to two years ago. The only friendly people working at the Ritz are the server at the Mares restaurant and the housekeeping crew. Other than that employees were indifferent to the point that made you uncomfortable. The hotel has gone down in appearance and price they charge does not justify the quality. A breakfast buffet for $31 (plus taxes & tip) for a very limited selection of food, is not worth it specially if the quality of the food is not that great.

Hotel appearance: room hallways carpet in a very rough condition. They have sign of renovation, but never saw a single person working on it (maybe using the sign as an excuse for the rug condition). Room: were ok and clean, however, they look old, the room towels tarnish, old, and sometime with an odor. No excuse for this type of hotel.

This hotel is living off of its brand but does not deliver the hard product at all. It's mass market with the allure of the ritz brand, but it could be any hotel. This was the last time I’m staying at this hotel; their category rating should be lowered.

Room Tip: As for a beach front or pool view when check in.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank CosmePerez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCSJU, General Manager at The Ritz-Carlton, San Juan, responded to this review, 9 July 2014
Dear Guest,
Thank you for posting your experience on Trip Advisor. We are working on our Breakfast and will create a more market feel breakfast buffet over the next months, with many new options, including the wonderful local products available in Puerto Rico, incorporating the local flavors. We are in the process of renovating our function spaces and we will have newly renovated ballroom and breakouts spaces to host social and corporate events or meetings. I appreciate your comments and I hope we will have the pleasure to welcome you back the “Enchanted Island of Rhythms and Flavors” in the future.
Warm regards,
Jackie Volkart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 July 2014

We went for 4 nights in late june.. I was sooo tired and needed to just sit by a pool.( not my usual modus operandi) it was perfect.. Read, swam, and slept.. Had great service. Everyone was so friendly and accommodating. It didn't hurt that we were upgraded to a balcony room with ocean view! Restaurants were great..
Now on my list of must return soon places!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KBG351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flyboy123
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 5 July 2014

I felt like I was back in the 1980's here. Old rooms, over priced food, aggressive beach attendants and worst of all fake cheese on the nachos.

This hotel is living off of its brand but does not deliver the hard product at all. It's mass market with the allure of the ritz brand, but it could be any hotel.

Not worth it. Go to other hotels that prove much better value and a better product.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flyboy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCSJU, General Manager at The Ritz-Carlton, San Juan, responded to this review, 6 July 2014
Dear Guest,
Thank you for sharing your opinion about our resort on Trip Advisor. I am sad to hear that you were not enjoying your vacation with us and I have taken note of it. We are in the process of changing our menu at our Ocean Bar and Grill restaurant and creating an evening venue for our guests to enjoy Seafood inspired cuisine, right by the Ocean. I hope you give us another chance in the future.
Warm regards,
Jackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, San Juan

Property: The Ritz-Carlton, San Juan
Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#5 Luxury Hotel in Isla Verde
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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