Pros: the service was good at all areas except for the front desk (where the wait was 30 min long easily when we tried to check out). Pool area and beach as well as the lounge had amazing service (try to get Lynette in the lounge if you can, she was fantastic). As example, the lounge was busy one night and Lynette suggested we sit out on the terrace so that we could talk and that she would bring our drinks there. Great idea! Then the next day she remembered our name and helped us with recommendations on things to do the next day. Also, the food on the property in the restaurants and served on the terrace/outdoors was fantastic, surprisingly better than most of our meals outside of the hotel grounds.
Cons: this really isn't a typical Ritz property. No high end feel. The room is just so-so. More similar to a Holiday Inn but with higher quality bedding.
Overall, I don't think it warranted the price we paid for the stay, but think would be good if you could get a good deal on the room.
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde