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“Pleasantly surprised” 4 of 5 bubbles
Review of Hampton Inn & Suites San Juan

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Hampton Inn & Suites San Juan
Ranked #1 of 13 Hotels in Isla Verde
Certificate of Excellence
St. Thomas
Level Contributor
144 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Pleasantly surprised”
4 of 5 bubbles Reviewed 1 September 2014

I was visiting Puerto Rico on business with a few friends and normally I stay in a 4-5 star hotel but since this hotel was close to the airport and close to my business affairs, I decided to give them a try. The structure was pleasing to my eyes as was the service and amenities. The rooms were big and the bed was comfortable.

They offered free snacks during the day and a free breakfast that was more than adequate in the morning.

My only draw back concerning this facility is that when I stayed there, it did not have an electrical generator for the comfort of their guests. The electricity was shut off for an hour or more and the hotel offered us flashlights. I was extremely upset that my last evening which I planned to enjoy reading was cut disrupted as a result that the hotel didn't have generators when many people know that the island's power is often shut off.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 1knowing1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,617 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (219)
Date | Rating
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  • English first
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English first
Ft Lauderdale, United States
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 1 September 2014

I go there often and is consistently good!! The staff is great and friendly. The breakfast convenient. A relax and safe atmosphere everywhere. Rooms very clean and comfortable Great location. The computer center is well resourced. The gym is clean and big enough. Never had problem with reservation or check out. Speedy and accurate!!!

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
2 Thank Silvia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina, Puerto Rico
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 31 August 2014

I have stayed at this location over the years multiple times. It is one of the most spacious Hampton Inn's I have stayed in. Staff is great. Very close to other venues and a short walk to the beach.

I live near now and recommend friends and family that are looking for the best bang for their buck here.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Raul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basseterre, St. Kitts and Nevis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 August 2014

Hampton Inn & Suites - simply excellent! My wife and I love and enjoy our stay. The staff is friendly, professional and extremely helpful. We have been patrons for many years now. We would not trade our Hampton experience for anything!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 25 August 2014 via mobile

First night checked in got a room that was already occupied. Embarrassing. Then got a new room and the keys did not work. Then got into the room to find syrup all over the carpet and mold covering the bathroom ceiling around the shower soap holders too. Absolutely disgusting. Got a credit for resort fee but would never stay here if my life depended on it. Stay elsewhere you'll get better service and a cleaner room. I had complained and nothing was done to clean the room.

  • Stayed August 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Cwgat0rs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
583 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
4 of 5 bubbles Reviewed 23 August 2014

We were only there for a couple of days but they remembered our names and were very helpful with everything. We ended up using their conference rooms for a training and it worked out great. they had free drinks each night at the pool. You are in walking distance from plenty of places to eat as well and a short drive or taxi to downtown and the beach is just a walk away.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pixtonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cuernavaca, Mexico
Level Contributor
138 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 23 August 2014

Hampton Inn never disappoints. You get what you pay for. The room is perfect, no complaints, nice view of the pool. The breakfast is always plentiful. Lots of food options, including fruit to snack on during the day. The staff is very attentive, with recommendations for restaurants, attractions, and maps/directions. The pool had a lot of seating and a swim up restaurant/bar. I saw the happy hour had chips and machine-pumped cheese with cocktails. Far too much to do in Puerto Rico to hang out in the hotel.

There is a Walgreens across the street. I recommend buying a case of water and your bottle of sunscreen-you'll need it! Next door to the hotel is a CockFighting arena that hosts events on Thurs/Sat. There are many restaurants within a 2 minute walking distance-Denny's and local options. From the hotel, the beach is walking distance- about 3 blocks away. The street isn't so nice, but the beach is gorgeous and had much fewer people than I had anticipated, which made it quiet and relaxing. Surf lessons offered a few minutes up the beach towards the Ritz.

A cab from the airport was around $15. A cab to Old San Juan from the hotel is 15 mins and $20 each way, so get a rental car. Parking at the hotel is $10/night and worth it. Free in/out privileges 24/7. There are cheap and safe garages in downtown, otherwise parallel parking is free but hard to find.

Negatives: Price, plus the resort fee and parking adds up. Also, the hotel is RIGHT next to the airport, so you will hear planes landing very loudly. Wifi was spotty. My keycards stopped working a few times, so I had to get a replacement each day from the front desk.

Room Tip: get a view of the pool.
See more room tips
  • Stayed August 2014, travelled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sosunnychicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites San Juan

Property: Hampton Inn & Suites San Juan
Address: 6530 Isla Verde Ave, Isla Verde, Carolina 00979-7171, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Isla Verde
#1 Romantic Hotel in Isla Verde
#1 Family Hotel in Isla Verde
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn & Suites San Juan 3*
Number of rooms: 200
Official Description (provided by the hotel):
Nestled in the Isla Verde area of San Juan, Puerto Rico, the Hampton Inn & Suites San Juan hotel is five minutes from Luis Munoz Marin International Airport (SJU) and steps from Isla Verde beach. The hotel is located in the vibrant Isla Verde district, near Old San Juan and numerous historic sites, restaurants, nightlife, museums and shopping. Guests at this San Juan hotel can enjoy a variety of options for water recreation. Spend a day on the beach with free beach chairs, umbrellas, towels, toys and nearby sports vendors. Jet-ski in the surf or spoil yourself with a massage by the sparkling pool. Experience vibrant Puerto Rican nightlife, including live music in the resort or try your luck in the nearby casinos. Savor international cuisine, including classics, modern Caribbean dishes and delicious burgers - voted the best in San Juan - at the swim-up Cabana Pool Bar & Grill, or dance the night away in a nearby nightclub. Feel at home in a spacious and modern guest room or suite at this San Juan hotel, all with free WiFi. After a day of sightseeing or sunbathing, relax in the pool or amidst the tropical gardens and admire the San Juan skyline at sunset. Sip free Puerto Rican coffee at breakfast and unwind every weekday with a free cocktail at the hotel's evening reception. ... more   less 
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Also Known As:
Hampton Inn & Suites San Juan Hotel Isla Verde
Hampton Inn And Suites San Juan
Hampton Inn Carolina
Hampton Inn San Juan
Hampton Inn & Suites San Juan Puerto Rico/Isla Verde
Carolina Hampton Inn

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