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“Great atmosphere, staff and beach location”

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InterContinental San Juan
Ranked #6 of 13 Hotels in Isla Verde
Certificate of Excellence
GreenLeadersSilver level
Pleasanton, California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great atmosphere, staff and beach location”
Reviewed 30 May 2014

I stayed with my husband last year just before they competed the renovations. We were attending a wedding in San Juan and wanted an accessible, safe location with reasonable rates. We were not disappointed,
The staff welcomes you every single time and tries to make your stay pleasurable.
The room was clean, comfortable, and had a great view. The grounds are very well maintained and the beach was the perfect place for long morning walks.
We liked so much that we are going back to stay there next month.

Room Tip: We had a room on the south (Lagoon) side and enjoyed the view very much, specially at night. We did...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank AllergiesRUs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 5 June 2014
Thank you for choosing InterContinental San Juan for your recent stay in Puerto Rico. We are happy to read that you had a pleasant stay with us and that you liked our newly remodeled rooms and the service delivered by our staff. Thank you for your feedback and we hope to welcome you back next month!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 May 2014

The hotel settings are beautiful, the rooms are very clean, the restaurants and bars are great....I had the BEST Mojito here!!!!! They had a band playing Salsa on Friday night, we had so much fun! The staff is very friendly! Nestor the consierge greeted us every morning with a smile and asked if we needed anything, he recomended places to visit, shopping around the area!
We are definatelly coming back to stay at this hotel!

Room Tip: Higher floors and away from the elevators
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank familiarosales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 5 June 2014
Thank for choosing InterContinental San Juan for your recent stay in Puerto Rico. We greatly appreciate your positive comments about our amenities, salsa nights and staff. We look forward to seeing you during your next stay in the Island!
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Westport, Connecticut
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 May 2014

This was our first time in PR and the Intercontinental proved to be a good choice.
Stayed in the club area which meant giving up an ocean view but gained proximity to pool and beach plus modest breakfast and evening snacks and drinks. The pool was nice and the beach was great. Service excellent so altogether a good stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nigel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 5 June 2014
Thank you for your great comments about your last stay at our property. We are glad to read that you had a great experience with us and that you enjoyed our service levels. We hope you will come back soon!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

This hotel is great, and the staff goes above and beyond to please customers. The location is great and the hotel is close to the airport. This hotel is VERY clean...absolutely no complaints!!! The pool area is very nice open 24 hours- how awesome is that! The gym is also open 24 hours. Party at Brava next door...located in the El San Juan hotel. Walk to Puebla grocery store around the corner to stock up on alcohol, and please eat at Chili's across the street. Order the pastelitos de guava- trust me. Staying at this hotel made my overall experience wonderful. I will definitely be recommending this hotel to anyone planning a Puerto Rican vacation.

Con: breakfast buffet is $27...Denny's is within walking distance

Room Tip: Pay extra for the ocean view!
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  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
1 Thank MIGNON Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 5 June 2014
Dear MIGNON Y, thank you so much for your great comments. We are happy to read that you have a wonderful experience during your stay with us and that you enjoyed our facilities and service levels.

Thank you for your feedback and we look forward to welcoming you very soon!
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WI
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 May 2014

Normally, my husband and I do not stay at resorts such as this. We generally prefer to stay in boutique hotels. But for our last night in San Juan, we stayed at the InterContinental San Juan, and we were VERY impressed! The resort is located near the airport (though they do not have shuttle service - our taxi cost us $18 - yes, taxi's are quite expensive here I thought). We actually had a few drinks along with us and bought a couple beers at a corner store across the street which helped.
The pool area is beautiful and the hotel is located on the beach. There is a hot tub / whirlpool with HOT water (which was actually very nice in the early morning and I'd imagine it would be at night as well). We ate at the bar nearest the beach twice. We had a "Cubano" sandwich and late at night, a pizza that was made right in front of us in a brick oven. The food was very good and the drinks were as well (though expect to pay resort prices - I believe it was approximately $9 per drink; $5 per beer).
There is a small casino at this hotel - we played, but didn't win. : (
The room was spacious and overall pretty clean (there were a few hairs in the tub and a foul odor in the hallway, but otherwise everything was good). The room had a coffee maker, blow dryer, and refrigerator. Our room was on the fourth floor, so unfortunately, our view of the water was obstructed by trees.
There is also a business center there so that you can print your boarding passes.

Room Tip: Higher floors would have better views of the water.
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  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank onlyangie2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 5 June 2014
Dear onlyangie2001, it is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!
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Oshkosh, Wisconsin, United States
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 28 May 2014

If you are looking for NICE!!!!!, this is it. Just keep in mind, you pay for what you get. It's not for the budgeted traveler. We are budget travelers, but we stayed inland cheaper for three nights and then one night here. I'm glad we did because the beach is awesome, the pool is huge, the staff is very polite and helpful. The pool bar near the beach is nice. They serve food pretty late and we were able to get a pizza that was very good. Spent a little time in the casino, but not much luck. They have umbrellas by the beach that you need to ask for. We did not, but I'm guessing they aren't free. They have lounge chairs on the beach as well and that didn't cost any extra. They make some pretty good drinks but they're pretty light on the alcohol so you need to ask them to stiffen it up a bit. Not sure what's in the area. Didn't seem like much, but we didn't walk too far. The rooms have a refrigerator which is nice. If you're on a budget, bring your own drinks and a cooler to take to the beach. Canned beer at the pool bar were $5. Overall, it's not a place we would normally stay, but we wanted a little beach time and splurged. Very glad we did. They do a nice job of making you feel welcome. Kudos to the staff.

  • Stayed May 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
Thank Kyle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 5 June 2014
Thank you for your kind words about our staff and our property. We are very pleased to read that you enjoyed our service levels and we look forward to welcoming you during your next visit to Puerto Rico!
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Chester, NJ
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2014

This is a very convenient hotel, 5 minutes from the airport. Very nice beach and the hotel is clean and updated. The front desk staff was poor and slow! I would recommend staying in the club level. The cocktail reception and breakfast is worth the extra money.

  • Stayed May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank rlevy11462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 5 June 2014
Thank you for taking the time to review our hotel! We greatly appreciate your positive comments about our location, the Club InterContinental and the cleanliness of our property. Please accept our apologies for the any inconvenience you have experience and the Front Desk. Your feedback is very valuable for us and help us in our continuous effort of improvement.

We hope you will come back and visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental San Juan

Property: InterContinental San Juan
Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Price Range (Based on Average Rates): ££
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Official Description (provided by the hotel):
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde

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