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“Intercontinental Service”

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InterContinental San Juan
Ranked #5 of 13 Hotels in Isla Verde
Certificate of Excellence
GreenLeadersSilver level
nyc
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Intercontinental Service”
4 of 5 bubbles Reviewed 25 June 2014

The service was great! Everyone was exceptionally friendly & courteous. The atmosphere was very inviting and made you want to return. Special shout outs to Katia at the front desk, the smile and attitude was exceptional. Concierge Mr. Colon, he definitely knows what being a concierge and making a vacationers relaxation a priority is all about. Then there was the young lady in the club lounge in the afternoon, I don't recall her name but her service was great.
Pool is very nice, grounds well kept, rooms at least in the club, spacious & clean.
Only issue was regarding hot water in the shower, never seemed to get hot enough, at best just luke warm. Also the bar at the beach is not affiliated with the hotel, at least that's what they told us. The hotel should make this known.
Overall the stay was good and I would recommend the hotel.

Room Tip: If you take a Club room you will enjoy a continental breakfast and a wonderful afternoon lounging ex...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank avonstreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 26 June 2014
Thank you very much for your great review! We are happy to see that you had a wonderful stay with us and that you enjoyed the service levels that InterContinental brand is known for. Thank you also for recognizing Katia and Nestor, we are very fortunate to have them in our team.

Regarding the incident you mentioned about the water we greatly appreciate that you have brought this to our attention and please rest assured that we will check if any corrective action is needed. Your comment has been discussed with our Engineering team which always welcomes suggestions for improvement.

Thank you very much for you feedback and we look forward to welcoming you soon.
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2,514 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

Superb hotel in Puerto Rico. Best choice for business and vacations in Puerto Rico. Excellent location, close to business district, amenities, beautiful beach. My stay there for ten days was just superb. Hotel staff was very nice, helpful and friendly. Staff at valet parking were the best of all, really helpful. It is really recommend for people going on business and vacations to Puerto Rico.

Room Tip: better rooms facing the sea
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank adolforodriguezcalza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 25 June 2014
Thank you for choosing the InterContinental San Juan for your recent stay in Puerto Rico and for sharing on TripAdvisor your experience at our property. We are delighted to hear that you found our staff helpful and friendly and that you had a first class stay with us. Please rest assured that your comments are greatly appreciated and help us to motivate our team to continue creating Guest Hotels Guest Love.
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Columbia, South Carolina
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

All I can say is WOW!!! We were here 4 years ago and the resort just keeps on getting better. Totally family friendly and the water resort of your dreams. You have the beach as well as the gigantic pool and a large Jacuzzi too.We were there for my husband, Steve's APICS meeting so I had free time to experience the resort. Old San Juan is a great place to explore on Sunday when the city is quieter. You can also see 2 forts still in existence along with the original city wall. Keep in mind the city is very hilly so bring your walking shoes. We ate at quite a few of the local restaurants and we were not disappointed. San Juan is the home of the original Pina Colada!!!

Room Tip: We had a great view of the pool and the ocean.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 25 June 2014
Dear Anne R, thank you so much for your great comments about our service and our property. I’m so glad to hear that you had a first class experience with us and that you enjoyed the service levels that InterContinental brand is known for. I, along with our colleagues at the InterContinental San Juan, look forward to welcoming you back to Puerto Rico soon.
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 24 June 2014

Minuses: paper thin walls or extremely loud neighbors...asked for a new quiet room and woman got us one - right next to elevator! Speaking of elevators - abysmally slow. Pool needs round the clock cleaning given plant life dropping their contents all day. Bartenders at pool will ignore you unless you're a regular.

Pluses: most of staff was nice. Free breakfast. Store across the street. Food options nearby. Room was fine.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ghostrider2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 25 June 2014
Dear ghostrider2015, thank you very much for taking the time to share your experience with us. We are glad to see that you liked our location and rooms. Nevertheless we have noticed that your stay was not to your entire satisfaction and we would like to apologize for the inconveniences caused due to noise and the upgrades we are doing to the elevators. Regarding the pool bar service, please rest assured that we have share your concern with our food and beverage manager, who will be taken corrective actions as needed.

Thank you for your valuable feedback and we sincerely hope you give us another chance to serve you in the future.
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Orlando, Florida
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

To begin with we visited the past four days for my wife's professional organizational meeting. We liked everything except the food prices and the elevators never working properly. We ate across the street at a great little cafe with great food and prices. The pool and beach were great here, plenty of chairs, no extra charge, and space for everyone. Our room was clean and neat and service was excellent. Special shout out to Ernesto, he is worth his weight in gold. Everything he recommended to me to do was great, including a restaurant recommendation. Maria with Avis at this hotel is also first rate-gave me a great car and was extremely helpful. Now if they can just get the elevators working properly here, they would have it all.

Room Tip: The end rooms seem to have refrigerators, ours was in the middle facing the city and did not have on...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gk1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 25 June 2014
Thank you very much for taking the time to review our property. We greatly appreciate your positive comments about facilities, rooms, location and concierge services. Thank you for your suggestions about the elevators; we are currently upgrading them in order to enhance your next experience with us. Thank you for your valuable feedback and we look forward to welcoming you soon!
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Fort Lauderdale, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 June 2014 via mobile

Once again. I must say that we had a great time at the hotel Intercontinental in San Juan. The kids loved the pool and the beach. They especially liked the pool bar watching the World Cup. The staff was Professional and courteous. The rooms are older but clean. Our bellman William was especially helpful to us. He spent time showing us places off the beaten path to go. We did have a few hiccups but was quickly resolved with the staff. If there is a place for improvement, that would be room service. They are quite slow. Also the fruit platter is hit or miss This hotel is my first choice when looking to relax.

Stayed June 2014, travelled with friends
Helpful?
2 Thank A320Fixer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 25 June 2014
Thank you for the great review and for being a loyal guest! We are delighted to read that you were positively impressed for our facilities, staff and service levels. Thank you also for bringing to our attention your concerns regarding room service. Please rest assured that your comments have been shared with the Food and Beverage department which always welcome suggestions for improvement.

Thank you again for your valuable feedback and we look forward to welcoming you back soon!
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Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

Wonderful time at the IC San Juan! Location is under ten minutes from the airport, under twenty minutes from Old San Juan and right on the beach. Upon arrival, we were given an upgrade to a beautiful room that opened up to the pool and had a sofa on the "porch." Free breakfast was included with these rooms which was a plus! Don't think we would have gotten any food included if we did not get a upgrade. Our shower was very spacious and lovely. We got room service almost every night - two out of the three nights we ordered they were out of the bottle of wine we wanted, but gave us a discount on another. Next door is the El San Juan resort where there are multiple bars and clubs, but a strict dress code. Service was overall good except for check out, where there was a big line around 11AM. Our flight wasn't until the evening, but they allowed us to use a guest room for showering and such after a last beach day which was nice!

Drinks and food were good, a little pricey, but to be expected. Lots of good restaurants within walking distance - also a grocery store/liquor store across the street where we brought back some things so we didn't have to buy at the resort. Casino and night life wasn't too wild at the resort, but still lots of fun! Spa is a little small, but massage was great! Will definitely be back if there is another trip to PR in store!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 25 June 2014
Thank you so much for choosing the InterContinental San Juan for weekend getaway! We are delighted that you enjoyed our location, ambiance, spa, and most importantly, our service levels. We hope that you will visit again soon. It will be a pleasure for us to welcome you back!
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Additional Information about InterContinental San Juan

Property: InterContinental San Juan
Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Price Range (Based on Average Rates): ££
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Official Description (provided by the hotel):
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde

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