We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
£671
Fully refundable before Thu, 28 Mar
No prepayment needed
Get rewarded with One Key
Booking.com
£568
Fully refundable before Thu, 28 Mar
No prepayment needed
Algotels
£418
Fully refundable before Mon, 25 Mar
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (3,827)
Filter reviews
3,827 results
Traveller rating
2,209
965
335
164
154
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,209
965
335
164
154
Show reviews that mention
All reviews nestor colon san juan pool area ocean breeze ruth chris swim up bar club room food and drinks an umbrella hotel is beautiful great pool beach access close to the airport beautiful beach the entire staff beach front local restaurants
Selected filters
Filter
Updating list...
1,381 - 1,386 of 3,827 reviews
Reviewed 22 February 2017 via mobile

Booked an ocean view with breakfast included through Booking.com. Great location. Nice beach. Very close to the airport and old San Juan. 75 cents for the bus that stop right in front of the hotel gets you into Old San Juan. Nice clean room with a great view of the beach. Room was a bit dated and could use a face lift. Nice lobby and solid staff. Check in was fairly easy. Didn't really like the fact I had to wear a green wrist band for a week (to use the pool and beach area) which no one checked. Maybe just having you show your room card would make more sense. As with all big time resorts be prepared to be nicked and fined for silly things like 10 dollars for a beach umbrella. Food at the hotel was good. Nice buffet breakfast daily. Italian restaurant was very good. But both were a bit pricy. Plenty of local food options nearby at a much lower cost. 24/7 CVS across the street is awesome! Overall a solid choice with a great location. Just needs a little bit of a facelift for the price.

Date of stay: February 2017
Trip type: Travelled as a couple
1  Thank 767craigr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental_SJU, Public Relations Manager at The Royal Sonesta San Juan, responded to this reviewResponded 24 February 2017

Thank you for allowing us to learn about your recent experience with us. We appreciate the comments and suggestions you have provided. Rest assured that we will look into them in order to identify areas of improvement. Thank you for staying with us and we look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2017

We were trying to checkin a little early coming after a 7 day cruise. I had requested for early checkin when we booked the room. My husband is a Spire Elite and I am platinum Elite IHG members. That being said we were made to wait from 10.30am until 3pm for a room. The room was nice, but were not given an upgrade as we had expected. There was no extra toilet paper roll which we realized during the middle of the night. There was extra charge for everything including the umbrellas on the beach. Very disappointed with our stay at the InterContinental. We stayed at Embassy Suites down the road and they allowed us to checkin at 6am before the cruise after a red-eye flight. Nice complimentary hot breakfast and evening reception. Plus umbrellas and beach chairs were included.

Date of stay: February 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Bageshri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental_SJU, Public Relations Manager at The Royal Sonesta San Juan, responded to this reviewResponded 24 February 2017

Thank you for your candid review. As an IHG® Rewards Club Platinum Elite Member, we truly value your feedback. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Rest assured that these issues will be looked into in order to take corrective actions as needed. We appreciate your comments and welcome the opportunity to serve you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2017

Intercontinental never disappoints.beautiful view of ocean.staff extremely polite and ,curtious,.beautiful pool and grounds.couldn't ask for more. Concierge extremely helpful.Room were very clean and well appointed.Paradise!

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank zhoodz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental_SJU, Public Relations Manager at The Royal Sonesta San Juan, responded to this reviewResponded 24 February 2017

It is great to hear that you had a first class stay with us and that you enjoyed the service levels that InterContinental brand is known for! Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2017

The hotel is very nice and the same with the service. People are generally very warm and friendly. The rooms and pool area were very. My wife and I stayed in the club level which was just steps from the pool. Our 3 young adult kids stayed in a double room with 2 queen beds - but, when they requested a roll away bed they were told this wasn't allowed due to "fire" regulation - not big deal but it seemed like a lame reason. The food and drinks were pricey - like all resorts in the Caribbean - but the service was generally very good. A good location close to the airport. We did easy side trips to Old San Juan, El Yungue and Condado.

Date of stay: February 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Mark T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2017

Couldn't have been happier with the Intercontinental. Check in was quick with no issues. Our room was immaculate. The view from the 14th floor is breathtaking and you can hear the waves all night long. Pool and hot tub were great. Always chairs available. We ate at the beach bar and pool bar and the food was good. William at the front door is wonderful. You can ask him anything from sightseeing to restaurants and he will help. I definitely recommend this resort.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank tracym1939
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental_SJU, Public Relations Manager at The Royal Sonesta San Juan, responded to this reviewResponded 24 February 2017

Thank you for your great comments! We are thrilled that you enjoyed your stay with us! We appreciate your positive feedback and look forward to welcoming you back to Puerto Rico soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews