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“Very Nice Stay”

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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed 4 March 2012

We stayed for two nights after a cruise.We found the suite very comfortable and spacious. It's location is great being close many restaurants and two blocks to the beach. The complimentary cooked to order breakfast was great and afternoon managers reception cocktails rounded out the day!The pool was very nice and large with many lounge chairs. We got a great rate on Hotwire which made this stay even better!

  • Stayed: February 2012, travelled with family
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Thank Traveling G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 14 March 2012

Hello Traveling G:

Thank you for staying with us and for taking the time to review our hotel. We are very happy to hear that you enjoyed your stay. We hope to welcome you back to the Embassy Suites during your next trip to San Juan, Puerto Rico!

Sincerely,

Aixa Berrios
Manager

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1,969 - 1,975 of 2,597 reviews

Reviewed 3 March 2012

We stayed for 6 nights to take advantage of the 85 degrees and sun. The hotel is truly a value when you have 3 kids as most hotels won't allow 5 prer room. The breakfast was very nice and there was never really a line. The manager's reception only was slow on Saturday night. The drinks were strong and the snacks were ok. Snacks other than popcorn and chips and salsa would be nice. We had a room on 2nd floor right over the casino which was very loud with live music Friday through Sunday nights. We were able to move to the 7th floor for the last 2 nights which was nice. The beach is a straight 2 block walk. The chairs the hotel provides at the beach are pretty worn and dirty but they have towels to. It is a big deep and wide beach. The Peublo grocery store is about a block away. Lots of fast food within a block. The Outback Steakhouse in the hotel is great. The pool always has nice chairs and towels. The water is cool but it is a really nice sized and maintained area. The 5 minute taxi ride to and from airport is nice. Drinks at the bar by casino are $6.70 bottles of beer which seemed unnecessarily high. Cold beer at the grocery store was $1.35 a can and about $7 a six pack of bottles at Walgreens. We took a taxi ride for an hour and a half to see the city and it was $50 which included a stop for some local food.

  • Stayed: February 2012
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Thank Christy012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2012

The restaurant couldn't keep up with the one waiter handling everyone. He really tried but he was running back and forth. The views were of highway and the airport. It's OK to stay at but not for any kind of a vacation. Located right downtown.

  • Stayed: February 2012
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1  Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2012

Stayed here for one night on our way back from a trip to Vieques, PR. We got a great rate on Priceline the day of the stay. The suite was very large, it had a great sitting area, large bathroom and a king bedroom. The suite was very clean and it was fairly quiet, except we were on the second floor and the lobby area is quite the attraction so there was faint noise. I would have preferred to be on a higher floor, it probably would have cut down on the noise. Needless to say, the stay exceeded our expectations for the price and the quality of the hotel. It is also very close to the airport so that was nice, but far from Old San Juan, where I would suggest to go for dining.

Room Tip: The lobby is noisey, so request a higher floor if you prefer a quiet stay.
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  • Stayed: February 2012, travelled with family
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Thank bettygirl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

The staff very helpful close to the beach and shopping. In and out quickly from the airport. I can't say enough good things about this place. The rates were good and the happy hour up to par.

Room Tip: High floor. To keep the noise from the lobby down .
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  • Stayed: October 2011, travelled on business
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1  Thank Deepfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2012

Our experience @ The Embassy was great! From the moment you step out of the taxi and receive a greeting with a smile, to the front desk where everyone is efficient, polite and just plain nice. The hotel lobby is very warm with lovely plants and coqui sounds all over the place. The suite decor is o.k., just hotel furnishings with plenty of space and comfort. The choice of breakfast, which is included in the price, is pursuant to taste, whether made to order or you can select from a good variety on the counters. The coffee was outstanding, strong and tasty! Then in the evening you also get two (2) hours of happy hour also included in the price!!
Our houskeeping lady, Vidalina Mercedes was wonderful. Beautiful personality, efficient, detailed worker. During breakfast I could not help noticing Ivette, she maintained the coffe counter spotless, picked up tables, offered to help people that needed help and was all over the place working hard and with a beautiful smile and disposition. Also, @ breakfast Rene, Nilda and Juan Vazquez walked the extra mile!!! The are all quick and efficient! We spoke to the senior Food & Beverage Manager to congratulate him and his staff because good employees are a reflection of great management. The beautiful pool area, bar area, Outback Rest were also great. And last but not least the employee at the beach on 2/21 was very accomodating and helpful. Our most sincere appreciation to everyone for making our stay a memorable one!!!

  • Stayed: February 2012, travelled as a couple
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2  Thank Lourdes A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

Good location -2 short blocks to the beach. Close to the airport. The suite is comfortable, nothing fancy, very chain decor. The casino was fine.The pool was large. The breakfast was free. There is a 2 hour free drink period in the evening. Whats not to like? Its well worth the price.

  • Stayed: February 2012, travelled as a couple
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Thank Offbway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range: £194 - £405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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