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Embassy Suites by Hilton San Juan Hotel & Casino
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Reviews (2,642)
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1,057
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All reviewsoutback steakhousehappy hourmade to order breakfastevening receptionsan juanchips and salsafree drinksliving roomclose to the airportmanagers receptiontwo blockscomplimentary breakfastrum punchshort walk to the beachcocktail hourpre cruise stayel patio
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2,008 - 2,013 of 2,642 reviews
Reviewed 7 March 2012

Stayed here for two nights prior to a cruise. Staff very friendly and helpful; beach is three short blocks walk, and if you go another block to the left along the beach, they have a dedicated area for free towels and beach chair for hotel guests. Good Atlantic beach. Cab to Old San Juan costs $20, then you can walk the old city easily. Breakfasts and evening cocktails included as at all Embassy Suites. Pool is fine, with adequate changing rooms and shower. But the best part was that we were able to return for the day after the cruise ended, and use the pool, beach, business center for boarding passes, essentially adding an extra day to the vacation. The staff went out of their way to welcome and help us with these arrangements. Well done!

  • Stayed: February 2012, travelled as a couple
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2  Thank olympicpaume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 14 March 2012

Hello olympicpaume:

Thank you for staying with us and for taking the time to share your experience. We are delighted to hear that our team exceeded your expectations and went out of their way to assist you after your cruise.

We hope to welcome you back to the Embassy Suites San Juan during your next trip to Puerto Rico!

Sincerely,

Aixa Berrios
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2012

We paid three hundred a night for this hotel (2 bedroom which was just two adjoining rooms - disappointment). I think I could have found something more desireable for $300/night - but maybe not - this was our first time to Puerto Rico. Breakfast was decent - typical greasy bacon & sausage, bland eggs, etc. One thing that bothered me was our housekeeping. One day we got there at 6:30 p.m. (housekeeping was supposed to be until 4 p.m.) and there were 4 hotel staff members in our room (one was going through the television!!!) This kind of made us feel violated / privacy violated....but everything was intact. Strange, yes. Needless-to-say, we kept our tag in the door and declined housekeeping the rest of the time. Very close to restaurants, shops, and beach. We actually spent a great deal of time just out at the pool. Excellent location - extremely close to airport. While out at pool, planes would land just off the property. But, that was definitely not a drawback. It made you feel like you were on vacation. Oh, gained several pounds from the chips/salsa and popcorn every night at the manager's reception. That was a nice extra. Anyway, decent chain hotel - not the best and not the worst.

  • Stayed: February 2012, travelled with family
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1  Thank SASB88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 14 March 2012

Dear Susan B:

Thank you for staying with us and for taking the time to review our hotel. Your feedback is very important to us. I sincerely apologize for the inconvenience you had with the housekeeping service.

We are very happy that you had a great time with your family at the pool and enjoyed our convenient location.

Thank you for sharing your comments and we look forward to seeing you again during your next stay.

Sincerely,

Aixa Berrios
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2012

I stayed here with a large group in January. The hotel staff was outstanding, making our stay a great experience.

Breakfast is served each morning and the server will make you pancakes or omlettes to order. Each evening the hotel has a happy hour with free drinks and chips or popcorn. This is a nice treat before going out to dinner.

The hotel is located walking distance to the beach.. They have a private beach with towel service and lounges. The area around the hotel has all kinds of food, something for everyone (sit down, fast foood, etc).

We will be back for sure!

Room Tip: If you are staying with your family ask for a two bedroom suite.
  • Stayed: January 2012, travelled on business
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Thank e42027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 14 March 2012

Dear e42027:

What a great review! Thank you for sharing your experience with us. We are very proud of our team, they are the best!

I am glad that you enjoyed also our beach services. We hope to welcome you back to the Embassy Suites San Juan during your next trip to Puerto Rico!

Sincerely,

Aixa Berrios
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2012

We stayed here for three nights after our cruise and enjoyed our stay vs our precruise stay at another hotel. This suite was very roomy and comfortable. They could use some up dating. Great location as it is close to restaurants and a little over a block to the beach. It has a great pool to just chill out at. The cooked to order breakfast was good and the managers reception at night was also great. We would stay here again!

  • Stayed: February 2012, travelled with friends
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Thank Kss1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 14 March 2012

Dear Kss1947:

Thank you for staying with us and for the positive comments. We look forward to seeing you again during your next stay!

Sincerely,

Aixa Berrios
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2012

We stayed for two nights after a cruise.We found the suite very comfortable and spacious. It's location is great being close many restaurants and two blocks to the beach. The complimentary cooked to order breakfast was great and afternoon managers reception cocktails rounded out the day!The pool was very nice and large with many lounge chairs. We got a great rate on Hotwire which made this stay even better!

  • Stayed: February 2012, travelled with family
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Thank Traveling G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 14 March 2012

Hello Traveling G:

Thank you for staying with us and for taking the time to review our hotel. We are very happy to hear that you enjoyed your stay. We hope to welcome you back to the Embassy Suites during your next trip to San Juan, Puerto Rico!

Sincerely,

Aixa Berrios
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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