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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #7 of 13 Hotels in Isla Verde
Jacksonville, United States
2 reviews
“Great Stay at Great Hotel”
5 of 5 bubbles Reviewed 15 November 2013

This hotel was excellent, very close to the beach, restaurants and the airport. Comes highly recommended and would stay here again. There is an Outback Steakhouse in the lobby, a big casino as well. The evening reception was great, complimentary drinks and snacks. Breakfast buffet was excellent also.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,420 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Argentina
Level Contributor
153 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

I stayed there with my family. We rented 2 rooms. Service was great, the room was very clean and complete and my baby could enjoy the place. The high point are the restaurants in the property (a property one and Outback), the breakfast and the pool. They also offer a happy hour cocktail whoch I didn't use.
Although it's 2 blocks away from Isla Verde beach I would return to this hotel without any doubts.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank f_mariano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miami, United States
1 review
4 of 5 bubbles Reviewed 15 November 2013

Paid $26 resort fee for nothing. Just a way for hotel to increase room rate. What a rip-off! Hotel staff does not explain what this rip off fee is for. Not on the beach so unnecessary fee. @#$%^&*()_)(*&^%$#@$&*()+*()&^%$#&*()___)*(&^%&*()+

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Armando F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 14 November 2013 via mobile

My family and I stayed at the embassy suites and had a great time. The room was good not the best. They made up with a good breakfast that was free and a nice happy hour that was also free. The casino was small so not much to keep me interested. The pool was nice and also had a kid section away from the main pool. It was very close to the airport and a short drive to all the sites in old San Juan. I would definitely come back.

Stayed November 2013, travelled with family
Helpful?
1 Thank caneiena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
British Virgin Islands
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 13 November 2013

We live in the BVI so we often travel through PR on our way in and out and have stayed in many places in SJU. For a quick stay it was fine. But, it is quite run down. There was lots of chipping paint in the room,old wallpaper, they didn't clean the bathroom, and we could hear the water when it was run from the next room. That being said, it's about on par with the other hotels in that price range in SJU. Good news is it's close to the airport, good tv channels with 2 tv's bed was okay, and had a refrigerator. Had a huge free breakfast which wasn't great for us being GF, but there was more options than a usual hotel breakfast. For a one night stay we would stay again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mheyns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centerville, Ohio
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

If you are looking for a convenient property to stay near the San Juan airport, this is the place! Just minutes from the airport. Rooms are comfortable, staff friendly and decent amount of amenities. We immediately hit the pool for the afternoon. Good service and decent bar food. We ate that evening at Outback and had a good meal. There was quite a crowd in the lobby area for the free drinks and appetizers, so we avoided it except for the popcorn! Would definitely stay here again.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Globalman2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daytona Beach, Florida
Level Contributor
92 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 10 November 2013

Stayed there 4 nights on a business trip. Not quite up to Embassy Suite standards that I am accustomed to. Pros: Close to airport; excellent free buffet breakfast but only one cook, so if you want a special order, may take 10 minutes; extremely comfortable bed; two widescreen tvs - in bedroom and living room.
Cons: nice pool, but located adjacent to busy highway interchange with lots of truck noise; Adobe not installed in business center computer - couldn't print boarding passes for outbound flight; Ten minute walk to beach, so if that is important, stay at a hotel on the beach.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnjoyTraveling34172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, 24 December 2014
Dear EnjoyTraveling34172:

Thank you for taking the time to write a review about your recent stay at our hotel. I was glad to read from your review that you found our hotel to be conveniently located and that you enjoyed our breakfast and comfortable beds; however I understand from your review that you were not completely satisfied with our some aspects of our hotel. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. Please feel free to contact me if you would like to discuss in further detail the reasons why our hotel was not a perfect fit for you. I’m always glad to listen to our guests suggestions.

Again I sincerely apologize if you went through any inconveniences and I do hope to have another opportunity to serve you, if your travels bring you back to our area.

Sincerely,

Aixa Berrios
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Property: Embassy Suites by Hilton San Juan Hotel & Casino
Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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