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“Third stay here; the rooms are beginning to show their age” 4 of 5 bubbles
Review of Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #7 of 13 Hotels in Isla Verde
Richmond VA
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Third stay here; the rooms are beginning to show their age”
4 of 5 bubbles Reviewed 8 December 2013

We recently stayed in the Embassy Suites that we stayed in 7 years ago. It is very convenient to the airport, Old San Juan, and the beach. It has a very nice pool, esp considering there is a major highway adjacent that they have effectively screened, both visually and audibly. The staff is very friendly. The bartenders are very generous at happy hour. The breakfast is good, but not as good as some of the other Embassy Suites we have stayed at. No bacon was offered on the weekend, and they should consider opening a 2nd omelet/pancake bar, as the line is long and service slow. You can walk easily to restaurants and the beach. They also man a beach chair/umbrella station on the beach, which is part of the resort fee. The lobby and downstairs facilities are fine; the rooms are in need of updating soon. We had someone using the couch bed, and it was uncomfortable. Also, the cooling system barely makes it comfortable. The thermostat will only go down to 66 degrees, but there was no way it even approached 70. It is good value though. I am hoping that they will do some renovations of the rooms in the near future, as we would like to return in the future.
Lastly, I recommend booking directly with the hotel site. I made the mistake of booking through Room Stay (aka Expedia). It appeared to be only a $50 swing in the overall price, but at checkout I was informed that I owed an additional $140 in resort fee/tax that Expedia doesn't cover. The front desk was gracious enough to remove these fees at my insistence, but buyer beware.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (389)
Date | Rating
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English first
Spokane, Washington
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 8 December 2013

The hotel is clean and close to the airport. The breakfast is fantastic and the evening free drinks also is a great deal. Casino in the hotel for those who need it. However, only thing keeping it from a 4th star was the fact that they did not have my reservation for both nights I booked through Trip Advisor. The front desk had no idea I was coming, even though I had the confirmation number from the website. Fortunately they had rooms so no big deal. I asked the staff to book me in for my return trip from the islands in 10 days, and they said they would. When I returned the staff had not booked me into the hotel as they said they would. Seems you should triple check your reservation. Anyway, first time in many hotels this has happened.

Room Tip: Make sure they have your reservation.
See more room tips
  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Geoff_Bra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 December 2013

Staff is courteous. Offers complimentary breakfast and drinks. Some rooms are a little outdated. We had our daughter's wedding and the banquet team was efficient and met all of our demands. The pool area is good with courteous staff. Good experience overall!

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Ralph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterfield, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 December 2013

We stayed at the Embassy Suites Isla Verde for a 3 night getaway. The hotel is beautiful and well-kept. I really appreciated having someone at the beach to set up beach chairs, give towels and umbrellas. As for the services, the egg station had very long lines each morning, the evening happy hours had their share of lines too. I suggest they add extra staff for these areas to improve the guest experience.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Mountaingirl04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, Ca, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 December 2013

Excellent experience in all respects. Received additional help with flight requirements. Enjoyed the common area for Complimentary Breakfast and Happy Hour. Will return to Embassy Suites in the future!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Gilbert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 December 2013

The hotel was very clean. The staff were very nice and extremely professional. The kids enjoyed the pool. The evening welcome reception is a very nice touch and we enjoyed that. The breakfast buffet had many different food to choose from and was included in the room rate which is a very nice bonus.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank shelly454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorchester, Massachusetts, United States
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 5 December 2013

This hotel in on the larger side, with lots of tropical plants inside and out on the public areas.
The lobby is large and airy with a small steam and waterfall in the middle.
My room on the 8th floor; had an ocean view, big suite very clan and modern.
The rooms looked like they were re-done recently.
Very relaxing pool area with lots of tropical plants and a big waterfall. A bar next to the pool serving a light menu and lots of cold drinks to help with the very warm weather.
The staff I encounter very friendly and helpful. Head to the beach and please do; the hotel has its own area just 2 blocks away. Chairs, towels and umbrellas are given to all hotel guests. Just across from the beach there is another bar and restaurant.
Due to the very hot weather, if you are heading the beach bring lots of water or a favorite drink. On your way to the beach you will pass a small grocery store.
Breakfast is included; if you want to enjoy your time go early, it gets crazy busy and long lines for everything. Nice selection and the coffee it’s nice and strong!
Enjoy this hotel and the warm weather in PR; you wont be disappointed, very affordable as well.

Room Tip: Ask for a room facing the front for an ocean view.
See more room tips
  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Guillermo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Property: Embassy Suites by Hilton San Juan Hotel & Casino
Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 
Reservation Options:
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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