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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Houston, Texas
Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Always reliable...”
Reviewed 31 December 2013

I returned to the this hotel this earlier in the month of December, only a one night stay in anticipation of an early departure from P.R. the next moring. While there were far cheaper hotels available, I decided to return here. Arrived around 1:00 p.m. and was given my room key without delay. Changed and to the pool for about 4 hours of relaxation and great tropical drinks from the pool bar. Skipped the managers reception later in the evening and had dinner at the Outback Restaurant which is on site and them spent a few hours in the small, cozy casino on site as well. All in all a great place to unwind, relax and enjoy before I left P.R.

Room Tip: I prefer rooms higher up, seem to be very quiet and if in the front of the hotel even more so.
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Rafael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,499 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (398)
Date | Rating
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English first
Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

This hotel was a great location, and I loved that it had the separate bedroom from the living area. We traveled with young children so they needed to go to bed and the adults needed a beverage :-) so it was nice that they could sleep and not be bothered. I would stay here again, not as updated as I like, but it was clean and we had a great stay!

  • Stayed December 2013, travelled with family
    • Value
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    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herndon, Virginia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 December 2013

We stayed here prior to our cruise. It is convenient to the airport as well as the pier. The added bonuses are a lovely breakfast which included omelets. a step above the usual complementary breakfasts. Also they are connected to a beach a few blocks away and provide chairs and umbrellas.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
3 Thank shermanrs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
273 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 28 December 2013

We checked in late (very late) at night and were cheerfully greated. We had a couple suites as we have a large family . . . having six beds (between beds and sleeper sofas) was very nice. The rooms were clean and comfortable. The wallpaper was peeling off in the bathroom and there were some signs of black mold . . but there was no fan in the bathroom so I chalk it up more to design defect than lack of effort to keep it clean. Breakfast was the typical good Embassy Suites breakfast . . . A bit crowded. Would suggest that there be a few obvious places for guests to drop off used dishes etc once finished . . I saw a number of people looking to bus their own tables to no avail as there was no good place to drop off dishes - this would help turn over tables more quickly as staff would only have to wipe down the tables. Pool area was very nice with a waterfall and nice plantings surrounding pool. Very convenient to airport.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 150nightsperyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlotte amalie, U.S. Virgin Islands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 December 2013

Hotel was close to airport and 10 to 15 minutes away from shopping plaza Carolina and Plaza Las America. and Walmart. Complimentary breakfast was great. Food choices in what you wanted to eat. The lobby was nicely decorated with Christmas decorations, which made it beautiful. The staff was respectful and helpful. You can check out and they will hold your bags for you until you are ready to go to the airport. I enjoyed the casino. Rate was reasonable. AARP discount is available.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Shirleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 December 2013

I selected this Embassy Suites for it location. We were departing on a cruise vacation the next day - I liked the idea of the location, the Hilton Brand, the "free" managers reception and made to order breakfast - and the in house Outback Steak House. From the moment we arrived, we encountered surly staff - in the managers reception, the front desk. we reserved a king room - and had paid more to have an upper level. No king rooms. the room we were assigned to was worn out. and dirty.The bathroom needed MUCH attention. Managers reception was a cattle call - we left - cheap wine and a bag of taco chips, with bottled salsa. Went to Outback for an early dinner. Outback is known for its steaks? Had the WORST steak...that and bad service. Top that off with housekeeping staff knocking on the door at 7:30am asking us what time we were checking out??? I called the front desk to complain - there was no follow up. will not recommend - and will not stay at this Embassy Suites again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CruisingOn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, 30 December 2013
Dear CruisingOn:

Thank you for taking the time to let me know about your stay. Your feedback is a valuable component in monitoring our success and identifying areas that need improvement.

I am so sorry that you did not receive the room you requested and that you did not enjoy our Managers Reception. Meeting your expectations is our primary objective and I apologize that we fell short of that goal. Your comments are being reviewed with our staff so that corrections can be made.

Once again, I appreciate your comments and thoughts on our property. It is my hope that you will look into staying at our property on future trips.

Sincerely,

Aixa Berrios
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, Pennsylvania
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 December 2013

The stay was on Dec 6th one night pre-cruise hotel. Hotel staff was very accommodating and helpful. One of the phones did not work in the room and couldn't be fixed by the staff. The social hour during the week between 5:30 - 7:30 was a nice bonus. Short walk to the beach was nice!

  • Stayed December 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pm2058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Property: Embassy Suites by Hilton San Juan Hotel & Casino
Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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