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“Typical Embassy Suites Experience”

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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed 22 June 2014 via mobile

Nothing major to report about this property. If you're visiting San Juan this hotel is very centrally located. Your very close to the airport and many other areas of interest.

They have a casino in the lobby and a nice pool. The staff were ok. Had some really nice ones and others not so nice. Not rude but not as attentive as they could be.

Only thing about this place is that they advertise a private beach. What they don't really make clear is that the hotel itself is not adjacent to the actual beach. You have to walk about three blocks to get to the beach and all it is is that they have a certain section of the public beach marked off for use by Embassy Suites guests. They have a couple of staff to had you towels and set up an umbrella and chairs, but it's not on the hotel property itself. Think about that when you're planning on carrying a bunch of stuff to the beach and if you have kids because you have to cross a busy street.

  • Stayed: October 2013
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2  Thank Jackomoipa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 June 2014

No secrect that I'm a fan of Embassy Suites so naturally I booked this place for a recent San Juan business trip.

Arrived to find the norm, fabulous place, open and airy with a fabulous outdoor resort style swimming pool and jacuzzi situated next to a fun outdoor bar.

As usual with ES, the two room suites were their standard, nice and spacious and very comfortable.

The hotel is located just outside the airport, a two block walk from a very nice beach and a 15 minute drive from Old San Juan - all very convenient!

Service and staff were all fantastic and of course here in San Juan, you have the convenience of a small casino right in the hotel!

  • Stayed: May 2014, travelled on business
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1  Thank EuroTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 14 August 2014

Dear EuroTexan:

What a fantastic review! Thank you for your loyalty. We are very happy you decided to stay with us.

We will look forward to your next visit!

Sincerely,

Aixa Berrios
Manager

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Reviewed 21 June 2014 via mobile

The front desk personnel wasn't friendly but everything else was good.The rooms were clean and the location is excellent if you want to be near the airport.Is a good hotel to relax in a weekend but is far from the local attractions.

  • Stayed: June 2014
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1  Thank GKA33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

I stayed here,very clean,all the staff nice and superb,Jomari and Jose Adronet was outstanding... Sonia on the breakfast buffet will make u feel like home and Alfon make good omelets very tasty.On la placita was very helpful sorry i forgot the names,the lobby rest its very nice,Meagan its good with the service... BUT THE BEST THING THAT THE EMBASSY SUITES HAD ITS THE POOL BAR!!! There you will find VALERIE, Jorge its a great bartender kuddos for him,but the girl Valerie she got heaven on that shaker,the mojitos are the best one i ever try... she took care of everything even in how looks the drink,she ask you what fruits you like and booommm she make something amazing!!! Don't be scare if you see her with a big knife she's cutting the coconut yessss this Embassy have fresh coconut and a really nice coconut drink,she make an amazing piña colada on pink... yes pink!!! I just write the review cuz of her,Embassy suites needs more people like her,just to look the way she work, u will find out that she likes what shes doing,the drinks for the kids was pretty and tasty... Annndddd thats my second time on Embassy of san juan and she remember me,i was upset with this Hilton property the first time i stayed but this time i got the best service i ever have... THANKS VALERIE FOR MAKE MY VACATIONS THE BEST I EVER HAD!!!! HOPE TO STAY AGAIN!!!

  • Stayed: June 2014
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2  Thank louisdarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

My family loves to stay at Embassy Suites, so we booked this hotel for our stay in San Juan. It was a disappointment. Our room was dirty and when we tried to call housekeeping they never answered. We called the front desk about this and still no one came. The pool and hot tub were the best part if the hotel. The breakfast buffet was also a disappointment.

The short walk to the beach and the free chairs/umbrella was nice.

  • Stayed: June 2014, travelled with family
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1  Thank Angieandtwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 24 December 2014

Dear Angieandtwins:

Thank you for your feedback about your recent stay with us. We're very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation doesn’t happen again. We’re sorry your breakfast didn’t live up to your expectations. We will share your comments with our chefs, kitchen staff and servers whose goal is to serve our guests fresh, tasty, healthy meals. We are glad that you enjoyed pool and hot tub and hope that if your travels bring you back to the area you’ll consider staying with us again.

Sincerely,

Aixa Berrios
Manager

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Reviewed 17 June 2014

The overall experience at the hotel is great, the Valet parking with Batista, Front desk with Jose and the crew will make your stay a total success. The complimentary breakfast in the morning with Yasmin and the Ralph will make you feel right at home. I travel often and this is my hotel! Great location

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Great hotel for a family of 5. Room was average, needs new carpet. Comfy beds and pillows. Housekeeping, staff, and concierge were very helpful. Breakfast buffet was a real money saver but got old by Day 4 as it was virtually the same every day. Close to lots of fast food and restaurant options. 2-block walk to beach; lounge chairs, umbrellas and towels provided at beach with hotel stay. We had rental car and used self parking. Fee was no more than expected. Would stay again.

  • Stayed: June 2014, travelled with family
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1  Thank HowellPartyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range: £198 - £440 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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