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“Can't go wrong at the Embassy”

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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed 16 May 2010

My husband and I stayed here for our vacation in early May. I knew of and stayed at this Embassy on previous business trips. The hotel is in a great location - near the beach and a very short walk to restaurants, stores and shopping. There is an excellent puerto rican restaurant MiCasita nearby the hotel (in the shopping center where burger king is on isla verde ave). It's open for breakfast, lunch and dinner. The portions were good and prices extremely reasonable. The mofongo is delicious! We loved it so much we went back a second time. Skip Metropol (Cuban and PR food) - the staff was rude and restaurant is over-rated. The outback in the hotel was also very good and reasonable.

We did not rent a car. The front desk will help you arrange any side trips. We went on 2 day trips both with same company. 1) El Yunque (rainforest) and Luquillo Beach 2) Old San Juan and Bacardi Distillery. We thoroughly enjoyed both trips.

As with all Embassy Suites - the free breakfast and free manager's reception are always nice extras. The breakfast selections are excellent! We usually ate a big enough breakfast we only needed a snack for lunch.

The pool area is very nice - lots of chairs, tables etc. Towels have seen better days. The pool bar offers a nice variety of drinks. My husband used the gym and it's a pretty nice gym for a hotel! One of the nicer I have seen.

It is very close to airport so short travel time. The noise from the airport was certainly tolerable. You will notice it the most when you're at the pool but it's not like there are landings every minute!

I will definitely return to this hotel.

  • Stayed: May 2010, travelled as a couple
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Thank GalThatTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,147 - 2,153 of 2,589 reviews

Reviewed 7 May 2010

My boyfriend and I have stayed at this hotel in the past and had a fantastic time. So there was no doubt that when we were planning our trip, the Embassy Suites was our top choice. We had a great time- but on our second day there, my boyfriend's swim trunks went missing. We thought maybe the housekeeping staff mistakenly took it with our towels so we went to the reception desk and inquired about a lost and found box or how we can ask our house keeper about the trunks. The receptionist radioed someone to inquire about our missing trunks but of course, "'they were not found in the laundry". The receptionist that "helped" us wasn't too concerned that the trunks were missing and didn't even offer to contact us if they turned up. We went about our vacation and enjoyed the daily breakfast and Manager's reception, which was great, but we noticed they did not have top-shelf liquor like they had the last time we stayed there. No biggie- liquor is liquor and its nice that the bartenders were friendly! Anyway, on our 4th day there, my favorite cover-up went missing!! Now, we feel like our stuff isn't just disappearing. Its upsetting to us because we enjoyed our stay and if it wasn't because our clothing was 'disappearing' we would probably stay here every time we go to PR. But next time, we are probably going to stay elsewhere. On this trip, we went to Las Cavernas de Camuy, a must-see for anyone interested in natural wonders.

  • Stayed: April 2010, travelled as a couple
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Thank vgomez1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2010

The room was about what you'd expect- clean and comfortable. Service was fine, bed comfortable. We enjoyed the great breakfast and the Happy Hour. I liked that the Outback was right there- always consistently good.
We didn't get too lucky at the casino and the street out front in Isla Verde was a mess that tied up traffic.

  • Stayed: February 2010, travelled as a couple
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Thank beachygal411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2010

During our post-cruise stay in San Juan, we stayed at the Embassy Suites in Isla Verda, July 12-16, 2009.

After deparking from our cruise ship, the Carnival Victory, we made our way to the Embassy Suites and arrived there around 11:00 am. The disadvantage of arriving so early, was that our room was not ready and we were told, would not be ready until 3:30 pm. In the meantime, we were given a pool access card and were able to store our luggage in the secured confines of the Conference Room. It was amazing to see this room filled with so many bags—and they all had Carnival Victory tags on them too!

After dropping off our luggage, we changed into our swim suits and hung out with other Carnival Victory cruisers by the enormous tropical landscaped pool complete with waterfalls!

At 3:30 pm, my husband went back to the front desk to check if our room was ready—it wasn’t. We were told it would be another ½ hour. We checked again at 4:30 and finally we’re given the key to our room.

We had a spacious suite on the 7th floor, (complete with mini-fridge and microwave), overlooking the gorgeous, free-form tropical pool. The boys were immediately drawn to the large 37” flat-screen TV!

The lobby Atrium is very nicely landscaped with tropical plants, ponds and waterfalls. There are four glass elevators, allowing its passengers to peer down into the tropical beauty of the Atrium.

In the morning we enjoyed the hot buffet breakfast, served until 9:30 am in the tropical Atrium. The breakfast buffet included bacon, sausages, cereal, muffins, bagels, toast, fresh fruit, juices, coffee, tea and even soda! The Embassy Suites also offered “made-to-order” breakfast which included omelets, eggs and pancakes. The breakfast was plentiful and delicious! After being spoiled with all the good food on the Carnival Victory, the breakfast provided at the Embassy Suites was the next best thing to being back on the Lido Deck!

Another nice perk offered by the Embassy Suites was the Managers Reception Party, held every evening from 5:30-7:30 pm, in the tropical Atrium. During the Managers Reception, guests are offered free alcoholic drinks and soft drinks. Free snacks including popcorn, peanuts, party mix or chips with salsa were also offered. The Manager’s Reception party was a big hit with the boys. No matter where we were in Puerto Rico, or what excursion we were doing, we always had to get back to the resort in time for the Managers Reception. They did not want to miss out on any of the free refreshments!

The Embassy Suites is close to the airport and although you do hear some air plane noise down at the pool, it is still a great place to stay. It is about a 5-minute walk to the beach and is close to lots of shops and restaurants.

We thoroughly enjoyed our stay here.

  • Stayed: July 2009, travelled with family
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Thank cz63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2010

This hotel was great!!!
Central location, Clean and Friendly staff!!
I would recommend this hotel!! The only negative was that parking was not free!!
The hotel had printed and easy to follow directions to all sights
Breakfast was great!! If you got to P.R. stay here!!!

  • Stayed: April 2010
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Thank tashnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2010

The hotel was OK. I wouldn't say it was the nicest or the cleanest Embassy Suites I've stayed in, but it was a great location. The pool area was fantastic and the staff was friendly. We were at the hotel on a Friday night before our cruise and on a Saturday night after our cruise and both nights the place was packed.

I did think it was a pretty good value, so I would probably stay here next time I was in San Juan.

  • Stayed: April 2010, travelled with family
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Thank MItravelerforbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2010

The breakfast alone was totally worth it. We JUST left another 5 star hotel in Nashville, (the Gaylord) and my kids were begging to come back to the Embassy Suites. Only downside is the parking expense. The rooms were clean and large. The casino is fun and the pool was clean. Customer service in this hotel was FANTASTIC. It is located in the tourist area with plenty of options for food and the beach in walking distance. We were with a group and they arrived at a variety of times, and it was so close to the airport, that it was no problem. LOVE this hotel.

  • Stayed: April 2010, travelled with family
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Thank momof3atl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range: £116 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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