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“not worth the $”
Review of Verdanza Hotel

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Verdanza Hotel
Ranked #9 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed 14 December 2013

If I spend $149.- a night I expect to be able to sleep - we had parties both nights till after midnight, our room was not cleaned, we barely caught the lady in the hallway to get a few towels, and the description is vastly overstated. The hotel is dated and basic but centrally located.

  • Stayed: December 2013, travelled with family
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Thank weltenbummler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this reviewResponded 16 December 2013

weltenbummler, we are genuinely sorry your experience did not meet your expectations at Verdanza. Although Verdanza normally enjoys a relaxing atmosphere, please note that this is the holiday season and our property is a popular venue for Christmas parties! It is important for us that our guests feel welcome and at home, although we do hope for their indulgence on special occasions, especially as was your case, during the weekend. Further, we are happy to honor our guests' wishes when they hang the Do Not Disturb sign on their door; in this case, you can also call our Guest Services Department and request that their room be serviced later or when it is most convenient.

weltenbummler, I am at your service at feelthevibe@verdanzahotel.com and am interested in learning more about your experience in order to be able to address any other issues - and in the hope that you will allow us a second opportunity to impress you favorably. Best,

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952 - 958 of 1,619 reviews

Reviewed 14 December 2013

Over night stop to break up a long journey. Check in/out was fast. Interesting artistic decor in the lobby area. Elevator to room is slow to arrive and the doors shut fast! Jump in immediately or you will have to wait for it's return! The room was average Holiday Inn style. The lobby bar was a great place to meet with friends, service was fast, drinks were good. The outdoor pool area was lush and had a nice jacuzzi and many loungers. There were restaurants on site, we didn't use them so can't comment. Walking distance to local activity and beach. We chose this hotel for airport location, price and availability. Nothing really special, but I would stay here again.

  • Stayed: November 2013, travelled with friends
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Thank here2help
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

My friends stayed right down the street at The Embassy Suites and paid three times what I did for the same quality and size of room. The only negative thing I can say about my 4-night stay at the Verdanza was that my room was next to the pool on the first floor, and so there was noise in the morning when the pool opened, including music from overhead speakers. But that was really not a big deal.

  • Stayed: July 2013, travelled with friends
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1  Thank Cake1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

great location, just minutes away from SJU! staff was very friendly and knowledgeable. rooms were decent in size, shower didn't have great water pressure, but clean. soooo many amenities and many restaurant options

  • Stayed: November 2013, travelled with friends
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3  Thank sumy80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

It's a nice small hotel that is very close to everything( restaurants, beaches, airport, etc.) , but needs better maintenance to show a better " face " to his clients. Our room has stained rugs. Also on the lower floors ( specially third floor), you will be exposed to constant noise due to parties in the balconies. Rooms are not complete noise free. So, this is a good reason, if you need to rest, to ask for a room in one of the top floors.
Lobby and the restaurants offer good service, good prices and good food variety.

Room Tip: Ask for six floor up for better view and space.
See more room tips
  • Stayed: November 2013, travelled on business
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2  Thank Jose F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this reviewResponded 12 November 2013

JoseF, I am happy to learn that your overall experience at Verdanza Hotel was positive; indeed, we take pride in offering a welcoming atmosphere with all the conveniences, in a privileged location. Please note that health and hygiene are not taken lightly by our team and rooms must be inspected before they are released to be occupied. Did you have the opportunity to report the stained carpet in your room? When a situation such as this arises, our priority is to ensure the guest's comfort and subject to availability the guest is offered alternate accommodations. We cannot stress enough how important it is to be appraised of any issues right away, rather than read about it online after the guest has departed and we are no longer in a position to ensure your stay is fully enjoyable. You can reach me at feelthevibe@verdanzahotel.com in order to share your experience with us in more detail. Your input is appreciated. Best,

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Reviewed 28 October 2013

Loved staying at this hotel during my first visit to P.R. hope to be back one time and will definately stay there again. The staff was very friendly and helpful when we arrived our rooms were not ready yet but the staff took ver good care of us. Also the rooms were very nice and the beds comfy.

  • Stayed: May 2013, travelled with friends
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1  Thank Elduvas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

Stayed at the Verdanza one night pre-cruise. Staff was very friendly and helpful. Gave us a nice icy treat upon arrival. Ice water with oranges always available in the lobby.
Lobby was modern and huge. Great place to meet others or just relax. Room was nice size but old. Bed was comfortable. Our room could have been cleaner. Found quite a bit of hair from previous occupant in bathroom and on chair. We were too tired to call the desk when we arrived but I did mention it to the desk clerk when we checked out. Rest of hotel was spotless so I assumed it was a one time oversight.
Grounds and pool area were beautiful. Great place for adults and kids.
We ate at Eighty/20 and it was excellent(see review). Also snack bar in lobby had great treats.
We would definitely stay there again.

  • Stayed: October 2013, travelled as a couple
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1  Thank lakelorain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Verdanza Hotel

Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
#7 Business Hotel in Isla Verde
Price Range: £96 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Verdanza Hotel Puerto Rico/Isla Verde

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