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“Verdanza” 4 of 5 bubbles
Review of Verdanza Hotel

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Verdanza Hotel
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Verdanza”
4 of 5 bubbles Reviewed 11 February 2014

This is a nice resort/hotel. The room we had was obtained through priceline.com, so we were put poolside, which was very noisy. The room was not the cleanest we've ever stayed in, but the amenities were pretty good. Pool was nice but the mold on the deck chairs was a turn-off. Complimentary breakfast was offered only to some rooms....ours was not one of them. Costs in the restaurants, etc. are very pricey, but there are very good restaurants within walking distance. Neighborhood is safe and only a block from the beach. With a little updating like more outlets and better lighting in the bathrooms, this would be an OK place.

Room Tip: Don't book through priceline unless you want the poorest room location possible. Value for the...
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  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WIGramma60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,502 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (314)
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English first
Fayetteville, Arkansas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 9 February 2014

I stayed in this hotel from Monday 12/23 through Friday 12/27.
It is literally 5 minutes from the airport. It is a value hotel.
THE GOOD:
- Incredibly nice staff
- Nice sized pool, ample chairs
- Walking distance to restaurants (although the closest is a Church's Fried Chicken...)
- Outstanding lobby coffee bar
- Fridge in room
THE BAD:
- Very dated rooms, tiny showers, cheap mattresses.
- No poolside drink or food service. You can pop into the cafe that is next to the pool but you are your own waiter. (There aren't even little tables between the pool chairs on which to set drinks and food.) And, they have one type of wine in the cafe. Not one brand, one type total - a Cali chard.
- Watching planes land at the far end of the pool.
- Pool towel service consists of pool towels you have to check out at the front desk and return at the end of your stay.

Room Tip: On the ground floor rooms poolside, there are chairs on the curved walkway outside your room that ma...
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  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MTC2511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fargo, ND
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 8 February 2014 via mobile

While some parts of the hotel are a bit dated and need some upgrades, it was not bad for the price and our groups needs. The water pressure for the shower was a bit low and bathroom very small. The staff was very friendly and helpful. The bed was comfortable. The food was good. All in all, it was a good stay.

Stayed February 2014, travelled with friends
Helpful?
Thank FargoMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern Pines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 7 February 2014

We are not high maintenance guests but this hotel room disgusted us. Our stay lasted 3 days and the drain in the shower did not work the entire time. We showered in water that was more than ankle deep. We reported it 4 times and were told 3 times that it was fixed. At this writing at 8:30 p.m. there are two hotel maintenance men in the tiny bathroom pretending to fix it.
Added to that, there was a crack in the sink and a crack in tile on the step into the shower. The carpet had trash on it all three days after the room was cleaned, and every single lounge chair at the pool was COVERED with mildew!

Room Tip: Stay somewhere else!
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  • Stayed February 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Hector P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this review, 10 February 2014
Hector P, I am sorry to read of your experience. I can understand how frustrating it must have been for you to report a problem and to have it serviced only for the situation to recur. That said, the two hard-working gentlemen from the maintenance department, far from "pretending," made genuine efforts to effectively correct the situation and avoid any further inconvenience to you – that is to their credit and undeserving of gratuitous disrespect.

Nevertheless, I was pleased to learn that you were assigned to a new room; by all accounts you had no further inconveniences following the move and in all fairness to you, the move should have happened right away.

Hector P, please note that our Housekeeping Department honored your request once you placed the Do Not Disturb sign on your door; however, as a courtesy, our Guest Services Department tried to reach you by phone without success and proceeded to slip a card under your door to let you know they are at your service and to ask that you contact them if you wished to have your room serviced. With a Do Not Disturb Sign on the door and no requests for service, surely you understand that our housekeepers are not able to enter your room in order to clean and refresh it - including the carpets.

I take the opportunity to thank you for bringing up the issue of water stains in the poolside chaise longues caused by humidity, which makes the chaise longues look soiled even if they are not. The chaise longues were purchased recently and a claim has been submitted to our supplier as they are meant to resist the elements given regular maintenance. In the meantime, the pool area is being furnished with brand new ones.

Hector P, at the end of the day, no guest is ‘high maintenance’ because we are in the business of hospitality – and our aim is to make every guest feel welcome and at home. We hope to have a second chance to impress you favorably. Best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 7 February 2014

We were heading to San Juan for a one day trip ( I work in the airlines so thats not too uncommon!) I chose to stay at Verdanza because of the location and also it looked very nice. It was with in a mile to the airport, and a block away from the beach. Since we were only going to be in San Juan a little less than 24 hours that was exactly what we wanted. Upon arrival to Verdanza we had a quick check in process, and saw there was a happy hour with open bar and free snacks from 600pm-700pm. After a 5 hour plane ride there thats what we needed! Awesome pool area, although we didnt use it because we were at the beach. Very nice restaurants throughout the premises as well as a breakfast buffet in the morning. Excellent customer service, and super nice staff. Also, very easy to get a taxi back to the airport. All you do is let the staff know and the taxi is there with in a minute!

We are returning to Puerto Rico in 2 weeks for a 3 night stay and we will definetely stay at Verdanza again! :) I hope this review is helpful to anyone wondering a good place to stay in San Juan. The only "negative" regarding the location was its far from Old San Juan. However, not a big deal at all. If you want to experience old san juan, I was told its best to rent a car in PR. We will do that next time to get more of an experience. :)

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this review, 13 February 2014
Sarah P, the excitement of how you fully enjoyed your 24-hour getaway comes through in your words - and we are thrilled to have been a part of that. Please be sure to like us at facebook.com/verdanzahotel to be 'in the know' of upcoming events, offers, etc., as well as to let us know when you are getting ready to visit us again, as we like to treat our Facebook friends to a little something special :-) Looking forward to welcoming you back! Best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peoria, Arizona
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 February 2014

The room was on the back-side of the hotel facing a restaurant with a garbage dumpster view from your window, the plaster was peeling on the wall, out-dated furniture in the bed-room, the carpet had rust stains and an awful odor in the room. The doggie yard was a few feet away. The dog yard looked better. Complained to the front desk clerk and was booked in a room on the 4th floor, the rooms were clean and nice, newer side of the hotel. Staff at the hotel are very courteous and willing to help. If you book a pool-side room, make sure you request the front side. My first decision was the Howard Johnson, which i viewed later, newer closer to the upscale hotel intercontinental and el san juan resort. Should have followed my first mind.

  • Stayed January 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 24debj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this review, 7 February 2014
24debj, first of all, many thanks for giving us the opportunity, upon finding the original room not to your satisfaction, to correct the situation to ensure your stay is comfortable and enjoyable. I am pleased to learn that you liked the room option we offered and that you noticed and appreciated the attitude and helpfulness of our team. I am sorry however that your review focuses on the negative despite that; we are aware that wear and tear on certain rooms requires attention and we are currently working on those issues in earnest!

Just for reference, Verdanza is actually much closer - in fact, within walking distance - to the places you mention.

24debj,I trust that by the time you check out, the positives your highlighted - and more - will leave you satisfied and happy to have chosen Verdanza Hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

Stayed here two nights, one before cruise and one after. Great hotel, super close to the airport, beach and lots of restaurants nearby.
The staff at the hotel are very courteous and professional. Our room was on the 7th floor, facing the ocean. Room was very clean and spacious, all amenities that we require were offered. We were able to enjoy the pool on our second day, and it was wonderful. The hot tub was great also!
Our kids got to meet Draco (they were very excited), the hotel's adopted pet, which is something I've never seen before at a hotel.

Great stay, will definitely book again when we return to San Juan!

Room Tip: Wifi is a lot stronger in the lobby
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  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sunlite2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Verdanza Hotel

Property: Verdanza Hotel
Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
#7 Business Hotel in Isla Verde
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 
Reservation Options:
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Verdanza Hotel Puerto Rico/Isla Verde

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