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“Nice hotel, recently remodel!”
3 of 5 bubbles Review of Verdanza Hotel

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Verdanza Hotel
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
michellexxi
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice hotel, recently remodel!”
3 of 5 bubbles Reviewed 22 June 2014 via mobile

This hotel is perfect if you want to stay near to the airport and in the Isla Verde Area without paying more than $200 a night! The only thing I didnt like was the service, to slow! Had to wait a lot to check in and again to check out! The rooms by the pool area are cheaper by the night, but it's because there are no elevators by this area, so will recommend to pay a little more and stay in the main building.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michellexxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,528 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (320)
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English first
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 June 2014 via mobile

Excellent!! After reading many of the reviews I was a little nervous about staying at this hotel. I bought a package deal and wasn't able to cancel. Well apon arrival I didn't know what to expect. To my surprise I had an overall fantastic experience. I have no complaints. The room was comfortable, clean and I had a great view. Most importantly the customer w was great. After a 7 day stay it was great. I would stay here again. The beach was a 5 min walk away. Very reasonable price, great experience.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank emjackson25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, FL
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 20 June 2014

We were there while proms were going on and we had high schoolers running the halls at 2 and 3 in the morning so we hardly got any sleep even though we called the front desk and complained. They said they would send security but the seniors never toned down. And I guess it didn't help that we were on the 3rd floor over the 2nd floor night club where the proms were being held. On a totally different note, the bathroom was super tiny.

Room Tip: Take a higher floor to avoid noise.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisalo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 18 June 2014

The hotel is broken into 2 parts. If you get a room thats pool side, they dont tell you that there is NO elevator. So your force to walk up to 3 flights of stairs with your luggage.

The hotel is in Isla Verde which happens to be about 3 blocks from the beach! About a 10 min cab ride form the air port.

The room was nice, until we seen a over sized cock roach resting on our bathroom floor. They did apologize and gave us another room but that made me realize that they dont check the rooms before they rent them. They also gave us free breakfast. But that was unsettling because, if a roach can make it to the 3rd floor, it can definitely make it to the first floor. (where the buffet is).

Room Tip: Ask them to check the room first for a cockroach or two. And make sure you get a room in the main bu...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Retro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review, 20 June 2014
Retro P, above all, please know that health and hygiene are things we take very seriously. There are in fact supervisors in every shift to inspect the work of our housekeepers. Your experience was unusual and it triggered our health protocols immediately to determine the cause and address it - as in your case, leaving the balcony doors open at night to enjoy the Caribbean breeze... That said, having liaised with you at the hotel, we are pleased that your stay was pleasant and without further incident. The weather has been wonderfully warm and the beach, a block away, a delight. Retro P, hope to have a second opportunity to wow you. Best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
498 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
3 of 5 bubbles Reviewed 16 June 2014

The Verdanza is certainly nothing fancy. The lobby is the nicest part of the hotel. The rooms are worn out! The beds are very cheap and uncomfortable. The bedding is stained in some rooms. The rooms furniture is very old and cheap. The bathrooms in the rooms need a major deep cleaning and remodel. The pool area is nice. There are lots of restaurants within walking distance. The gym is my biggest complaint. The put the gym on the roof in a greenhouse!! This is San Juan, PR people, did you really think this through? It's often too hot to do any sort of workout in there, let alone a long run.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JetBlueDriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review, 20 June 2014
JetBlueDriver, we are disappointed to learn of your perception; we enjoy a longstanding fantastic relationship with JetBlue crew members many of whom look forward time after time to returning to their home away from home in San Juan. The gym in particular is one of those features that airline crew members, business travelers and leisure visitors alike particularly appreciate - being able to work out with panoramic views of the beach and the San Juan/Metropolitan Area, because it gives them a feeling of working out outdoors but with air conditioning! Meanwhile, we have a year-round program to replace our mattresses (with premium brand product) to ensure a comfortable good night's rest for all our guests. This may be one of those occasions when after a long day of travel a guest is more irritable than usual and everything seems wrong, so we do look forward to welcoming you back often and impressing you favorably. Best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 13 June 2014

From the moment we stepped in, we were treated like royals! This was my 3rd time in Puerto Rico and I wish I would've stayed at this hotel since the first time. Excellent service,everybody was so nice, respectful and helpful. The hotel has a couple restuarants, clean pool and jacuzzi. The hotel is centered to walking distant to a lot of awesome attractions.Our room was big very clean!! I highly recommend this hotel : ) Ask for Ruddy he is great!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrea b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

It is a not 5-star hotel but its a great stay if you are in
San Juan and want to be close to everything. Near the beach and good restaurants. It has a little kid's water-playing area near the pool. Breakfast is not free and you have to pay for parking.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wdelacruz14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Verdanza Hotel

Property: Verdanza Hotel
Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
#7 Business Hotel in Isla Verde
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Verdanza Hotel Puerto Rico/Isla Verde

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