Our visit to the hotel and our holiday was ok. The location is wonderful although a little remote but we knew about that and it suited us. The food was mostly good with a huge choice except watch out for under cooked chicken! The beach was ok, not the best I've seen, but certainly not the worst. The sand was too hot (though I appreciate not a lot the hotel can do about that!). The bars, both inside and out were good and the local alcoholic drinks were more than adequate. The wifi unreliable and frustrating. The Asian restaurant was good and was a welcome change from the norm.
However, we had two main gripes!! 1) We paid well over the odds in our opinion in choosing a hotel that had a kids club - it was a waste of money! I notice they have just changed the details on the Thomson website to include an age range but it didn't when we booked. In our opinion, it most certainly does not conform to UK standards. The security was non existent - no sign in/sign out forms, open gate (adults/kids could just walk in and out), and the 'activities' were poorly directed. The 'Mini Disco' started at 830pm which was much too late for the age that it was aimed at (2-5 year olds I would say).
Our other main gripe was that we specifically asked for a family room with a sliding door, with sea view etc, which again we paid extra for. On booking I found out the email address of the hotel's front desk and requested that we are located in a quiet room since our daughter is 4 years old and we would be back in our room early evening. I had a reply to say they would do their best - great! I then emailed about a week before we arrived as a reminder and no reply. When we arrived at our room, they had put us under the restaurant in 217 where we could hear chairs scraping on the marble floor above from about 5am until about 11pm! Thankfully, we were moved the next day to an identical room on the 3rd floor just behind reception and all was good from there on.
So, as I say, mostly ok and whilst the room didn't ruin the rest of our holiday, the implications of the kids club and the animation team could certainly have been much better!!
Would we go back again? I don't think so.
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- Also Known As:
- Hotel Louis Grand
- Louis Grand Pelekas
- Lti Louis Grand Hotel Corfu/Glyfada