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“Christmas Meal - Diabolical”

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Batch Country House
Ranked #2 of 2 Hotels in Lympsham
Certificate of Excellence
Bristol
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Christmas Meal - Diabolical”
Reviewed 29 December 2013

I went with my family for our Christmas meal on Saturday 21st December, and all I can say is the dinner was diabolical. All three courses arrived in dribs and drabs. Our main course vegetables arrived ahead of the meat and were stone cold by the time the plates of meat arrived, the roast potatoes were like bricks and very sparse. The staff were not friendly and no one was at all bothered if we were happy or not. I have been to Batch several times for this Christmas meal and in all honesty the best part is the dessert...........as it's cold anyway. If they can cater for weddings surely a Christmas meal should be easy.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Happytobehere_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james b, Owner at Batch Country House, responded to this review, 17 January 2014
On Saturday 21st December we had one of our successful Christmas Party nights. We served twelve different groups of people at the same time for dinner in our Ivory Suite. This totalled 238 people. The meal was made by our regular chefs, and our all our staff were attentive as normal. I was supervising the room until 1am. We had no complaints at all on the evening. There were many complements were given regarding the food, service and entertainment as people departed.

On receiving this review we were all shocked. I contacted the reviewer to ask for more details about which party they were with, so I could investigate the matter. No reply was given.

I therefore decided to personally contact each of the groups that attended and asked if they enjoyed the event, if they had any feedback to give us, and whether and would like to receive our brochures for 2014’s Christmas party nights. Every group was very positive about the food, entertainment and service. They all wanted to receive the menus for 2014’s Christmas Party events when they were ready.

If the food and service was diabolical for 240 people there would have been complaints on the night or the day after. There were none. All the parties were contacted, and they were very happy.

I leave people to draw there own conclusions.

Yours sincerely
James & Anna Brown
Proprietors
Batch Country House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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270 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
someeset
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 December 2013

We had our wedding and reception at the batch and it was fantastic from start to finish the day went without a hitch friendly staff and the service was perfect they could not do enough for us and our guests James and staff THANKYOU you made our day

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1976r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 December 2013

Visited with my partner for his office party. Neither of us had been there before. Booked a room and breakfast for overnight stay.
Hotel is very nice. Out in the country but not far from the sea - Weston super mare, Brean etc. They had a number of large rooms so guess they do a lot of events - weddings etc. The food at the party was very good for a large catered event and the room itself lovely - looked like a huge marquee with chandeliers from the inside.
Our room was huge with a king size bed and it had a wet room rather than a bath/shower. We think it was probably a room normally used for disabled guests but it was a good room and we were happy with it for one night but for longer I do like a bath (room 103 - between 11 and 12). Tea and coffee making facilities in the room. Overlooked the car park but didn't matter for overnight stay. Only complaint (and others who stayed said the same) was that it was too hot in the room - even though we turned the heating off.
There were also a number of small rooms too with bars or just comfy chairs and tables.
We didn't explore but gardens looked lovely and there was plenty of parking,
Breakfast was excellent. Cereals, fruit and juices to help yourself from buffet table along with bread/toast. I would have liked grapefruit juice (should have asked as they probably had it). Hot food cooked to order and was really good - we had poached eggs and bacon but could see others who had the full english and it was a massive plate!
All in all it was a good stay and we would visit again.

Room Tip: Ask if you want a room with a bath. Also if you want a view.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgwater, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 November 2013

We are a little late in reviewing this amazing place but I think it's because we are still on a high from our wedding day which took place on 27th September!

We filled the rooms both the night before and the night of the wedding as my family had travelled down from the northeast. From the moment we all arrived to the morning after the wedding it was absolutely PERFECT. I cannot say enough and for me words cannot describe how wonderful and accommodating James, Anna and all the staff were.

As I also stayed the night before it was so lovely as all I had to do was put all my favours, table plan, table decorations etc, etc. in the reception room the night before then everything and every fine detail was taken care of. These guys know what they are doing, so leave it to the experts!! I didn't have to worry at all, all we had to do was enjoy our fabulous meal with family and friends and get the celebrations off to a fine start, again....perfect!

Our wedding day was absolutely amazing, like I said previous, we are still on a high 2 months on and I really believe that this is down these guys helping to make our day go so smoothly.

Alll I can say is, if you are looking for a wedding venue, then you've found your place. You won't regret it.

We had the Somerset suite for our ceremony and the ivory suite for the wedding breakfast and evening. Canapes were delicious and every single guest commented how gorgeous they were. The sun was shining and the grouds were so beautiful.

All meals from checking in to checking out were gorgeous, standard, presentation the works!

Rooms, well everyone loved their room and we loved the bridal suite.

A huge thanks to you all.

Clair & John

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dursty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 November 2013

We chose Batch as our wedding ball venue due to our experience of other events we had attended there. We had the most amazing and magical wedding. Everything from the ceremony room, food ,casino, resident DJ and staff were outstanding. All of our wishes were listened to and implemented and we are still overwhelmed with how wonderful the whole Wedding was . Thank you to Mr and Mrs Brown and all the lovely staff.

Room Tip: The bridal suite is lovely with some very nice personal touches.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rjbldh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bristol
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

Me and my wife got married here on 20/09/13 and it was perfect. The room where we said our vows was very romantic and intimate and our meal/evening room took our breath away. From start to finish all the staff at batch made our big day run smoothly and were very attentive. The food was exceptional and plenty of it, all our guests said it was the best wedding breakfast they had ever had. If your thinking of getting married here we would both say just go and look and you will fall in love with the place as soon as you walk through the door just like we did. Thank you James and Anna for everything you did, you really did make our day special.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dannyandbec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset
1 review
Reviewed 6 November 2013

We got married here on the 26th of October! We had the most amazing day! Everything went exactly as planned, the room was set out beautifully and just how we wanted it. The staff were friendly and could not have been more helpful, their service was amazing and were very friendly!

James did a wonderful job both in the run up to the wedding and the running of the day! The food was outstanding and everyone enjoyed it, very good at catering for special dietary requirements!

Hotel rooms were fantastic and the bridal suite really is spectacular. All our guests that stayed commented on the lovely rooms, breakfast was also very nice with a good selection.

We really can't praise this venue enough, lovely grounds for photos and beautiful inside also.

Stu & Suzy

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Butty26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Batch Country House

Property: Batch Country House
Address: Batch Lane, Lympsham, Weston-super-Mare BS24 0EX, England
Region: United Kingdom > England > Somerset > Weston-super-Mare > Lympsham
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Lympsham
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Batch Country House 5*
Number of rooms: 10
Official Description (provided by the hotel):
Attractive Country Venue for Weddings, Private Parties and conferences. We are not a hotel. We are a privately run function venue for private hire. ... more   less 
Also Known As:
Batch Country House Hotel Lympsham
Minotel Weston Super Mare
Weston Super Mare Minotel
Batch Country House Lympsham, Weston-Super-Mare

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