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Rookery Manor
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Reviews (989)
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Reviewed 16 February 2014

We went for one night in January and had an amazing time. The rooms are very clean and modern with very comfortable beds. The only down side was that the room was very warm, even with the radiator off and you could hear people walking around in the room above until the early hours.
The spa was the best I had ever been to. Using the outdoor hot tub in the rain was great fun, as well as the lovely hydrotherapy pool. There are very nice areas to relax in and lots of water/teas to help yourself to in the spa.
The food was absolutely fantastic and the restaurant very well designed. You could not fault the level of service and the friendliness of the staff from start to finish.

  • Stayed: January 2014, travelled as a couple
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Thank AngieB739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014 via mobile

Quite easy to find but in a very remote location, good if you want to relax.
After getting over the initial disappointment of the layout nothing like the website, myself and husband had a lovely stay. We booked through groupon and wished had asked for a room in the manor house. We were in 'The Lodge' which whilst new, clean rooms lacked any character of manor style.
Spa very pleasant but no swimming pool, although there is a hydro pool - cold and small. A suna fits only two people, with radio didn't work.
Had a great massage but was left to get dressed so wondered back to reception. Need to book spa in advance, even if not having treatments.
Evening meal was in a large function room, maybe not to everyone's taste (I loved the twinkle lights in the ceiling) piano playing lovely at first then a little annoying as same songs repeated.
Food was delicious, don't understand other reviews saying small portions as we were quite full after having starter,main and pudding.
Couldn't fault breakfast, lovely to hear normal songs playing.
Checkout was fast, staff polite but didn't ask if enjoyed our stay.
Overall a pleasant stay, more for couples than family or business. Would we go back again? Yes but def stay in the Manor house. Not quite value for money else.

  • Stayed: February 2014
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1  Thank Libches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

From some of the reviews on Tripadvisor, I had high hopes for this hotel. Unfortunately, I was rather disappointed.

On arrival I found the reception in a conservatory on the end of a small building. So having dragged my cases through the door I was then directed back out the door across the yard area to a line of small cottage type buildings (probably former stables), and to room 1. I had expected to be in a lodge house as appears on all the promotional photos, not in a ground floor motel style room!

The room had a step down into it, and so the floor level was lower than the ground level – a little concerning in the low lying area after the recent heavy rains. The light in the lobby did not work. The room had the usual coffee and tea making facilities provided along with toiletries, a double bed, wardrobe, single bed side table and small chest of drawers. But no desk or even a chair! The leading edge of one of the wardrobe doors had a latt missing and the nails had been left in place and sticking out ready to snag clothes.

The free wi-fi was poor and very hit and miss, and the phone signal equally poor. Not good for a place promoted as a conferencing venue.

The centre of the ceiling appeared to have been repaired at some time and there were holes where the smoke detector had been originally but now moved to a different location. There were similar holes in the side wall where some fitting had been removed but the holes not filled. There was noise of creaking floor boards from the room above and I could quite clearly hear my neighbour talking on his phone.

There was the constant background noise of the M5 through the poorly fitting door and the radiator in the room was cool, although did get up to luke warm in the morning.

The ensuite was very compact. When you sit on the wc, if you have short legs your knees will be hard up against the radiator – if you have long legs, well, I will leave that to your imagination! The wash basin was very small and only suitable for a hand wash. The radiator failed to work at all in the evening and again became luke warm in the morning.

On a positive note, the shower was good although there was a considerable delay for the hot water to come through, but I found in the morning that there was a crack in the surface of the shower tray! Also projecting through the shower tiling there was the capped off end of a pipe. Very poor detailing.

Overall a rather poor room.

To quote from one of the reviews on Tripadvisor, the dining room was totally over blinged. With hundreds of miniature lights all over the ceiling and rather gross chandeliers down the centre, it was light stepping into Santa’s grotto after the elves had gone over the top with glitter. There was a rather peculiar automatic grand piano playing very annoying inane background “music”. A child playing a recorder after a few weeks practice could not have been more tuneless.

The dinner menu had 5 main course choices. I had the duck which took 30 minutes to arrive from order. It was a meagre portion, rather salty, on a small deposit of shredded cabbage and a small tartlet of some sort. I slowly ate all this in 5 minutes.

For breakfast in the morning I walked the 100m mainly under the covered open sided walkway back to Santa’s grotto. Actually, the breakfast is the saving grace of this place. It was good and well presented. The same waitress who had served dinner the previous evening was very polite and efficient. There was a variety of cereals, fruit juices, continental style pastries and also a full cooked breakfast.

This is really a venue for conferences and a spa facility than a hotel. I would not stay again.

  • Stayed: February 2014, travelled on business
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3  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

Just returned from a two night break which we booked directly through the hotel. Nice room in the Manor, for four stars would of liked a bottle of water in the room. I went to book a treatment in the soap to get told they were fully hooked until March, also couldn't use any of the facilities as they were all booked. We weren't told that we had to pre book treatments. This was very disappointing. The evening 3 course meal was very disappointing and we left hungry. Saturdays breakfast was nice and the two young staff were brilliant. Today your breakfast was served on a hot plate by a miserable girl , and wasn't very nice. I would go back for the room and setting but wouldn't use the restaurant

Stayed: February 2014
Thank DebbieDNo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

Just spent a very relaxing spa break at rookery manor with three family members. Spa was great and staff were very friendly. We had a couple of problems with our rooms but they were delt with very quickly. Good choice at breakfast. Altovether a very relaxing break. Thank you.

  • Stayed: February 2014, travelled with family
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Thank 715joanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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