We stayed here for our honeymoon over five nights during Christmas 2013 and had a wonderful experience, largely due to the service and ocean front room.
The service was truly top-notch and was really what made the stay special for us. Staff were sincere and genuine and made an effort to know your names, or at least the rooms you were staying in. They always had a ready smile and greeting on their face and came across as genuinely wanting to serve and please. We were truly appreciative of this.
When I arrived, I realized I had forgotten to pack my contact lenses and was quite upset as I did not want to spend my honeymoon wearing my thick glasses. One of the staff, Dwe, was extremely helpful. She took my prescription and called various optical stores in Lombok and finally located one store in Mataram which carried my prescription. She even took down the different brands and options they carried. I was able to easily take a cab there to buy my lenses. She went above and beyond what was required, always with a smile on her face, and I am most grateful to her. Thank you Dwe!
The room we stayed at, a ground floor ocean front room, was roomy and spacious with a beautiful bathroom and outdoor shower. It was truly a treat to be able to look out straight to the sea each morning and to watch the beautiful sunset and Mount Agung from our porch.
No complaints about the food either. Daily breakfast was served from an ala-carte menu which they brought right to your table - this is a nice touch and they are happy to customize according to request. The restaurant menu prices were reasonable for a hotel of this standard. I had a nice massage in an open air spa and it was great to listen to the sea while getting a massage.
The only things to note are that the beach was rocky with garbage floating up to the shore when we stayed there. The hotel employed people to clean it regularly. So while the beach is great to look at from a distance from your room and the hotel deck chairs, it's not the best beach to actually be on. I did not find this to a problem as the hotel provided ample sun bathing chairs throughout and by the pool. Also, there is no gym if you're looking to exercise during your trip and not really enough space around the hotel for a run. The hotel does provide yoga classes twice weekly though, we tried it once and found it pleasant.
Overall, this is a great place to stay if you simply want to unwind and experience genuine service. Will be back!
- Official Description (provided by the hotel):
- Located near Sengigi on a private sandy beach, Jeeva Klui is a 35 suite and villa resort. All suites face westward and have ocean views with 18 absolute beach front suites. Jeeva Klui combines traditional Lombok design with modern comfort to create a unique tropical Indonesian experience. ... more less
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- Also Known As:
- Jeeva Klui Hotel Mangsit
- Jeeva Klui Resort Lombok/Mangsit