I selected Jeeva based on a recommendation in the Lonely Planet Guide and trip advisor reviews.
I was not disappointed. I cannot say anything negative about my stay here. From the time we arrived we were greeted with friendliness and I felt very positive vibes. We arrived early and was able to check in to our unit. This was greatly appreciated since we had travelled from Canada.
It is very obvious that the owner of this resort is environmentally conscious and believes in sustainable development. There is a large amount of locally/sustainable materials used in the construction of the units. I also like the fact that there is not a lot of plastic and paper products being used in the restaurant. Even at breakfast cloth napkins are used and I don't recall seeing one plastic glass.
Jeeva truly cares about their guests comfort. They are extremely responsive in rectifying any issues. For instance when we checked in there were no toiletries in the shower. No sooner did I notify reception and someone brought it. Literally within less than 5 minutes. Also in early evening we noticed that there was no hot water. Again we notified reception and maintenance personnel was there within a few minutes. It turned out that the element in the hot water tank needed replacement. It was already getting quite dark and he was working with a flashlight since the tank was outside. We told the gentleman that he could leave it and work on it the next day but he continued to work and we had hot water that night.
All of the staff are extremely friendly and accommodating. There appears to be a great deal of camaraderie among the staff. They are relaxed and appear to be happy. Kudos to management for creating a work environment where the staff appear to be genuinely happy. I even asked one of the staff if this is a nice place to work and was told it is like a family. In fact this is the way we felt during our stay. Of course most of the interaction we had was with the restaurant staff and they were all very attentive.Dini is bubbly and always had a nice smile. She recognized our name as a german name and actually spoke to my husband in german. Ken was very helpful and outgoing. When i asked him about shopping he recommended a very good store where I did all my shopping.Bayan Lombok is a grey place to pick up locally made gifts at reasonable prices. Prices are fixed. Ria was always pleasant and accommodating if we needed anything. If you want to know about the Sasak culture Jin is extremely knowledgeable and very proud of his Sasak heritage. He gave us a lot of information about the history and explained what the dancers were portraying on the night they were at the resort. He was a bit reserved at first but soon relaxed once I asked him about the culture.
With regards to the food. I would say it is the best I have ever had at a resort and I have stayed at many resorts in the Caribbean and a couple of times in Bali.It is fine dining with without fine dining prices.The presentation was wonderful and it is obvious Chef Ruslan takes a lot of pride in presentation. I did not one have a dish in which I was not disappointed and we ate all of our meals at the resort.The devil chicken was fantastic and I asked if I could have the recipe and he kindly gave it to me the next day. If you need your dish spicy he will gladly do it for you.
The beach is not the best I have seen but I knew that beforehand ( I am comparing to the Caribbean and Thailand). We went to Lombok for the cultural experience. It is however kept very clean by hotel staff. There are rocks in the ocean so water shoes are useful. There are a few vendors on the beach but they are not aggressive. We really enjoyed talking to them.
If one is interested in good quality pearl jewellery Lombok Pearls Collection in Mataram has a very good selection They also provide a Certificate of Authenticity.I found the prices reasonable but I am comparing it to North American prices.
I really felt sad when I left the Jeeva and I hope I could return one day but it is a long way from Canada. The management is to be commended on the selection and training of the staff.
- Official Description (provided by the hotel):
- Located near Sengigi on a private sandy beach, Jeeva Klui is a 35 suite and villa resort. All suites face westward and have ocean views with 18 absolute beach front suites. Jeeva Klui combines traditional Lombok design with modern comfort to create a unique tropical Indonesian experience. ... more less
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- Also Known As:
- Jeeva Klui Hotel Mangsit
- Jeeva Klui Resort Lombok/Mangsit