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“Overpriced resort on small plot, on average beach in average area”

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Sudamala Suites & Villas Senggigi
Ranked #4 of 7 Hotels in Mangsit
Certificate of Excellence
Singapore, Singapore
Level Contributor
75 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Overpriced resort on small plot, on average beach in average area”
3 of 5 bubbles Reviewed 10 August 2014

We spent 3 nights at this resort with a family of 2 adults and 2 older children. We got one of their 7 villas with private pool, but although the accommodation was good, the overall stay was average.
The pros :
1) pool villa : spacious, well laid out and airy room with bathroom partly on the outside and quite a reasonably sized pool. Kids could sleep on sofa bed and on one of the pool loungers without any extra charges.
2) restaurant staff : they went out of their way to make our lives as pleasant as possiblle. Iwan and Rudi were especially helpful
The cons :
1) the location : Mangsit beach is definitely one up from Senggigi beach but is still an average beach in Lombok. The sand is mixed black and white and the beach hardly walkable. Some people were swimming in the sea but it was neither a calm nor an inviting sea. Senggigi and surroundings is not a great area in Lombok. For good beaches go to the south and for exclusivity go to Sire beach further north
2) Hotel grounds : very small for the build density. We really felt squeezed in this resort despite having a pool villa. The beach frontage is very narrow (compared to the Qunci next door) and the front has been badly designed. A large part of the already narrow front is taken up by a library and a massage room, blocking the sea view (what was the architect thinking?)
3) Food : overpriced and unrefined. The breakfast is a la carte but the execution is poor. Fresh fruit selection is limited, juices small, French toast average, etc...I tried the pasta live buffet in the evening and again was totally underwhelmed with the quality of the food. Food is really expensive for what you get. If you are in the area, have dinner next door in the Qunci or go to the Jeeva Klui a little bit further up the road.
4) front desk : never had change for the drivers and quite clueless sometimes
If you spend close to 500 US$ per night, I recommend you spend them elsewhere. The Jeeva Klui in the area looks much better on beautiful grounds or go up north to the Tugu Hotel which has fabulous service.

Room Tip: Ask for room with sea view or get a pool villa
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Poessing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gusti_Paramatha, General Manager at Sudamala Suites & Villas Senggigi, responded to this review, 18 August 2014
Dear Poessing,

Greetings from Sudamala Suites & Villas Mangsit Senggigi, Lombok.

Thank you for staying with us during your recent visit to Lombok.

Very much appreciated on your feedback toward the property and its surrounding. I am very glad to know Iwan and Rudi went an extra mile to extend their best to serve you during your stay with us and I shared your good comment with them.

I was very concern to read your feedback about the hotel lay out, the ground , beaches and other points mentioned and please accept my apologize for the inconvenience.

I have shared the points concern with our team for improvement especially concerning the food quality and the product knowledge of our drivers. Otherwise, I do hope that you had an enjoyable stay with us.

Once again thank you for your constructive feedback and these are very useful for us to improve our performance both product and the services.


Yours sincerely,


Gusti Paramarta.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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883 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (269)
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English first
Bandung, Indonesia
Level Contributor
133 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 5 August 2014 via mobile

I picked this hotel for our first family trip to Lombok based on review that i read. Im very picky on picking place to stay during our holiday because i like to stay in nice place and my husband is very big with service. So after researching about Lombok's hotels in different website, my choice fall to Sudamala. Our family definitely not disappointed. The resort are so beautifully awesome. Right on the beautiful beach. We stated at the sunset room and it was overlooking the ocean. So nice. The room are big with the most amazing bathroom than any other hotel i ever stayed at and i stayed in a lot of nice hotels before. They have outdoor shower and also a big bathtub with a rain shower on the top. Their pool is also nice. My daughter cant get enough of it. They also had different activities in the hotel. On the first night they have clay making. My daughter made some animals clay and bowl. She had a blast. They also have happy hour for cocktail from 5-7pm. It was great and perfect time cause we can watch the sunset from our hotel with some yummy cocktail. The bartender are also great... My husband has specific drinks that he requested for and they always did it awesomely. We also had dinner there sitting overlooking the beach. The food was delicious. We had the trio seafood platter, rendang (spicy beef), and chicken satay. All great and for dessert i ordered the chocolate lava cake and it was yummy too. Breakfast was great also. We had selection of menu to pick from. My husband again very specific with his food has to eat 10 eggs white for his breakfast and Sudamala can fulfill that... I ordered egg Benedict and it was very good. The breakfast came with pastries which are croissants and i have to mention that they have the best croissant in indonesia. Crispy and soft. Cant get enough of it... Their pastry just awesome. The best thing about Sudamala is their service. People there are so nice and always cater of our need without we asking for it. When we about to leave for our tour, they give us a bag of towel because they know we are going to see the waterfall and might swim there. They also give us a bag of waters for us on the road. So thoughtful. We also order transport to the airport from the hotel and the car and the driver was nice and they send us with a bag of sandwiches, banana and water. Very thoughtful. We had such a great time there. Wish we can stay more than two nights. Definitely will come back there... Thank you Sudamala for making our trip to Lombok much greater...

Stayed August 2014
Helpful?
1 Thank Atshaali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gusti_Paramatha, General Manager at Sudamala Suites & Villas Senggigi, responded to this review, 8 August 2014
Dear Atshaali,

Greetings from Sudamala Suites & Villas Mangsit Senggigi, Lombok.

Thank you for staying with us during your recent visit to Lombok.

Pleased to learn that the family and yourself had an enjoyable stay with us and I do hope that you bring fond of memories back home.

Highly appreciated on your excellent and detailed comment on the property and its surrounding. I am also very happy to hear that you were enjoyed your stay in the Sunset Suite and your daughter enjoyed making clay creativity as one of our guest activity program, the foods, the personalize touches, the evening cocktails by the pool and by beach front deck, as well as an excellent customer service and the friendliness service with can do attitude are being extended to you and your family by our team during your stay with us.

I have shared your excellent comment with our team and they are very excited to hear such a nice comment from valuable customer.

Once again thank you for your loyal support and we look forward to welcoming you back again in not too distant future.

Yours sincerely,


Gusti Paramarta.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2014

We stayed at Sudamala, Senggigi for 2 nights recently on our holiday in Lombok and really enjoyed the relaxed setting, food, extensive cocktail menu, entertainment, service, assistance from staff and made the most of the day spa on premises - what a treat! Stayed in a garden view room which was lovely and quiet, very clean, modern amenities and absolutely all you need. We have no hesitation recommending it! A perfect location to spend a few days or longer to relax. I wish I was back there instead of at work...

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Jacinta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gusti_Paramatha, General Manager at Sudamala Suites & Villas Senggigi, responded to this review, 8 August 2014
Dear Jacinta D,

Greetings from Sudamala Suites & Villas Mangsit Senggigi, Lombok.

Thank you for staying with us during your recent visit to Lombok.

Pleased to learn that you had an enjoyable stay with us and I do hope that you bring fond of memories back home.

Highly appreciated on your excellent comment on the property and its surrounding. I am also very happy to hear that you were enjoyed your stay in the Garden Suite, the SPA treatment, the evening cocktails by the pool and by beach front deck, the food , as well as an excellent customer service and the friendliness service are being extended to you by our team during your stay with us.

I have shared your excellent comment with our team and they are very excited to hear such a nice comment from valuable customer.

Once again thank you for your loyal support and we look forward to welcoming you back again in not too distant future.

Yours sincerely,


Gusti Paramarta.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2014

We found everything at the Sudamala to be AMAZING! The food, service, setting, staff, facilities, rooms (We stayed in the Pool Villa) cocktail hour by the water, just everything! We especially loved the little touches that they provide e.g providing us with a packed lunch for our trip to the airport and the turn down service at night. I recommend having the romantic dinner for two-it's a MUST!!

Room Tip: The Pool Villa epitomizes romance :)
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Cruttidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gusti_Paramatha, General Manager at Sudamala Suites & Villas Senggigi, responded to this review, 8 August 2014
Dear Cruttidge,

Greetings from Sudamala Suites & Villas Mangsit Senggigi, Lombok.

Thank you for staying with us during your recent visit to Lombok.

Pleased to learn that you had an enjoyable stay with us and I do hope that you bring fond of memories back home.

Highly appreciated on your excellent comment on the property and its surrounding. I am also very happy to hear that you were enjoyed your stay in the Villa, the special romantic dinner, the evening cocktails by the pool & the beach front, the personalize touches as well as an excellent customer service & the friendliness service are being extended to you by our team during your stay with us.

I have shared your excellent comment with our team and they are very excited to hear such a nice comment from valuable customer.

Once again thank you for your loyal support and we look forward to welcoming you back again in not too distant future.

Yours sincerely,

Gusti Paramarta.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 August 2014

We stayed at Sudamala for 2 nights at pool villa. The pool villa was clean, quite with privacy & comfy. Private pool is simply awesome. The staffs are very friendly, good service & attentive. We had a romantic dinner at the restaurant with sea view. We throuhgly enjoyed every moment at Sudamala, I will definitely recommend to all my friends. Keep your good work Sudamala!!!!

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank KennyKoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gusti_Paramatha, General Manager at Sudamala Suites & Villas Senggigi, responded to this review, 8 August 2014
Dear KennyKo,

Greetings from Sudamala Suites & Villas Mangsit Senggigi, Lombok.

Thank you for staying with us during your recent visit to Lombok.

Pleased to learn that you had an enjoyable stay with us and I do hope that you bring fond of memories back home.

Highly appreciated on your excellent comment on the property and its surrounding. I am also very happy to know that you were enjoyed your stay in the Villa, the special romantic dinner as well as an excellent customer service and the friendliness service are being extended to you by our team during your stay with us.

I have shared your excellent comment with our team and they are very excited to hear such a nice comment from valuable customer.

Once again thank you for your loyal support and we look forward to welcoming you back again in not too distant future.

Yours sincerely,


Gusti Paramarta.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 1 August 2014

We spent two nights recently, and was made to feel extremely welcome. All the staff referred to us by our first names after one afternoon!.
The Manager Lily arranged us a romantic dinner for two for our anniversary on the beach as a surprise, nothing seems to be too much trouble.
The villa was large, romantic and clean. Cocktails beachside with gorgeous sunsets was the icing on the cake.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gusti_Paramatha, General Manager at Sudamala Suites & Villas Senggigi, responded to this review, 8 August 2014
Dear Richard B,

Greetings from Sudamala Suites & Villas Mangsit Senggigi, Lombok.

Thank you for staying with us during your recent visit to Lombok.

Pleased to learn that you had an enjoyable stay with us and I do hope that you bring fond of memories back home.

Highly appreciated on your excellent comment on the property and its surrounding. I am also very happy to hear that you were enjoyed your stay in the Villa, the special romantic dinner as well as an excellent customer service and the friendliness service are being extended to you by Lyly and and team during your stay with us.

I have shared your excellent comment with Lyly and the rest of our team and they are very excited to hear such a nice comment from valuable customer.

Once again thank you for your loyal support and we look forward to welcoming you back again in not too distant future.

Yours sincerely,


Gusti Paramarta.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 July 2014

I just came back from 5 days 4 nights staying at Sudamala Suites & Villas in Senggigi. The resort was new, clean, great service and the food was fantastic. The pool and beach combination being probably 25 meters apart meant swimming was easy in either the sea or pool depending on your preference. Had a great time and will definitely be heading back.

Room Tip: I stayed in a sea view villa upstairs. Fantastic view of the ocean although the sound of the waves c...
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank AussieGuyInKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gusti_Paramatha, General Manager at Sudamala Suites & Villas Senggigi, responded to this review, 8 August 2014
Dear AussieGuyInKL,

Greetings from Sudamala Suites & Villas Mangsit Senggigi, Lombok.

Thank you for staying with us during your recent visit to Lombok.

Pleased to learn that you had an enjoyable stay with us and I do hope that you bring fond of memories back home.

Highly appreciated on your good comment on the property and its surrounding. I am also very happy to hear that you were enjoyed, the food , the facilities as well as the excellent customer service extended to you by our team during your stay.

I have shared your excellent comment with our team and they are very excited to hear such a nice comment from valuable customer.

Once again thank you for your loyal support and we look forward to welcoming you back again in not too distant future.

Yours sincerely,


Gusti Paramarta.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudamala Suites & Villas Senggigi

Property: Sudamala Suites & Villas Senggigi
Address: Jl. Raya Mangsit, Mangsit, Senggigi, Lombok 83355, Indonesia
Phone Number:
Region: Indonesia > West Nusa Tenggara > Lombok > Senggigi > Mangsit
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Mangsit
#4 On the Beach Hotel in Mangsit
#4 Spa Hotel in Mangsit
#4 Luxury Hotel in Mangsit
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sudamala Suites & Villas Senggigi 4*
Number of rooms: 35
Official Description (provided by the hotel):
Located right where the soft sand meets the sea, on the front row of every spectacular sunset, Sudamala Suites & Villas, Sengiggi, Lombok offers each guest who covets a tropical sanctuary a dwelling where time stands still. ... more   less 
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Also Known As:
Sudamala Suites & Villas Senggigi Lombok/Mangsit

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