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“Top notch villas”
Review of Qunci Villas Hotel

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Qunci Villas Hotel
Ranked #1 of 7 Hotels in Mangsit
Certificate of Excellence
Melbourne, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Top notch villas”
Reviewed 13 January 2013 via mobile

Qunci villas exceeded our expectation even after reading glowing reviews from trip advisor. Staff was exceptionally friendly, accommodating and greeted us warmly. We stayed with our kids and parents, they managed to shuffle around the rooms so we were close together. And moved around the extra beds.

Wifi was great, pools were amazing as we could see Mt Agung in Bali from the pools during clear days. Every night they organised activities, be it traditional dance, BBQ etc. Breakfast food was excellent and plenty of fruits to balance our diet thought our stay. Tips: close the bathroom door at all time to minimise Mosquitos, however the staff came in every evening to spray our rooms. Thus Mosquitos had not been a major issue. We stayed there from 8-11 Jan 2013. Ask for newer villas for more private and better furnishings.

This property felt like private villas with 5 star staff, service and location. My parents who have had a fair share of travel around the world and staying at various hotels and resorts mentioned several times that this is one of the best place they have visited.

Our only regret was we wished we could not stayed longer at Qunci.

Stayed January 2013, travelled with family
Helpful?
Thank JalanHidup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott052, Owner at Qunci Villas Hotel, responded to this review, 29 January 2013
Dear JalanHidup,

Glad we exceeded your expectations! and we hope that you can stay longer with us on your next visit!

Happy Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (580)
Date | Rating
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English first
Johannesburg, South Africa
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 January 2013

Qunci Villas is 10 minutes away from the centre of Sengiggi by car. However, taxis are frequent and relatively inexpensive - Rp14,500 for the trip.
The hotel is relatively minimalistic. There are no TVs (no great loss) but no tea-making facilities and no information in the rooms. The bedroom is fairly large and there is a separate toilet with an outside shower. There are no walls between the toilet and shower so the area can get wet during rainstorms and noise travels in both directions! A balcony with decent couch and seating completes the facilities.
There are 2 restauarant areas catering for the many people in the complex and in addition snacks are available at the pool bar. There are 2 large pools either side of the restaurant areas overlooking the sea, with the beach just over the edge.
The gardens are superbly kept and staff are attentive without pushing the envelope of customer service.
We thoroughly enjoyed our stay and spent much time in the pool areas. Sengiggi does not have a lot to offer and Qunci represents an ideal spot for honeymooners or simply to relax.

Room Tip: A room on the beach front gives a great view of Bali island on a good day but the setting is so beau...
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilL1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott052, Owner at Qunci Villas Hotel, responded to this review, 29 January 2013
Dear PhilL1945,

You hit it on the spot: Qunci is the ideal place for romance! Thanks

As for TVs and tea-making, these are available on request. We try not to load up the room with advertorial information on tours, Qunci restaurants and the like but all that information is available from our guest services staff for those who want it.

But to take you comment to heart, starting this week, arriving guests will also be given an Ipad to view during their trip in from the airport to Qunci that has a short video on the hotel plus photos, menus (food, spa, etc) and other information that guests may require. We hope that this will be an effective way to provide more information to our guests without cluttering our rooms with brochures, books, etc.

Happy Travels, thanks for your suggestions, and we hope to see you back in Lombok again soon!
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Toronto
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 January 2013

We had a wonderful stay at Qunci. We arrived one day early then our booking, and ended up staying 3 days more because we loved it so much. After leaving the Gili's and their not so great food, we were in heaven to see the lunch menu here. I have never eaten a better hamburger. Chef Bryce and his crew make everything so delicious. There was lots of seafood on the dinner menu's at both restaurants. That would be my only comment would be to add a few more non seafood items. Rooms were very clean, spacious and quiet. Loved the outdoor shower. Make sure you request the newer rooms. Staff were always friendly and eager to please. Happy hour here is awesome- 2 for 1. Bartender Jay makes the BEST pina colada's I have ever had. Loungers by the pool are comfortable, and pool is so cool and clean. Beach here was unexpectedly nice and we were able to swim, surf and walk the 2-3km length of deserted beach. Lombok was such a nice change from the hustle and bustle of busy Bali. We organized tours through the hotel to waterfalls and the south beaches of Lombok. Amazing value for what you get. Definitely recommend this hotel over and over.

Room Tip: Always ask for the newer rooms. If you want ocean view, ask for a second floor room, first floor tre...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank _for_the_love_of
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott052, Owner at Qunci Villas Hotel, responded to this review, 29 January 2013
Dear for_the_love_of,

Bryce and the bar tending staff say thank you for your kind comments. Bryce has been working hard to add yet more new dishes to the menu, as well as spice up the local dishes for those that like it that way. So your comments are well received.

Additionally, our bartenders take special pride in the drinks they serve. They are different (like our Salak and Chili Martini!), are all made with only natural ingredients and real, imported alcohol! (as opposed to arak or other local substitutes). Our *Mixologist * is also coming back to Qunci again this week for further training on drinks and to double check quality and service. He has extensive experience opening and improving bar service at establishments throughout Indonesia, China, Singapore and Europe.

We are glad you could see the difference!

Happy travels and I hope to see you back at Happy Hour @ Qunci again soon!
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sydney
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 January 2013

The villas are an hour and a half away from the new airport, on the less populated west coast.

In keeping with the concept of boutique villas, the rooms were decorated with art pieces tastefully arranged, even in the bathrooms. There is no television but has free WiFi. The bathroom is huge and has a private courtyard, making one feel showering in the open.

Mature plants around the room provide privacy from neighbouring villas and one can sit quite comfortably outside on the verandah or balcony.

The villas are close to the beach and has three swimming pools and a spa although it is a tad expensive compared to the ones in town. The numerous deck chairs dotted around allow one to relax, indulge in cocktails whilst watching the beautiful sunsets. The sun does sink that fast as in the movies!

The food is excellent and bountiful. One has a choice of breakfast in one of their two restaurants, have it outside your villa or in bed. There seems to be a lack of fresh milk and one has to use their evaporated milk or drink it black. For other meals, one may have to wait a while for the food to be cooked and served. Having said that they were well presented and we did not get any tummy upsets.

The staff is attentive, friendly and service is prompt if some matter needs attending to. We booked some activities through reception. There are no structured children activities and no recreational or fitness centres. This is a holiday for those who just want to relax.

We celebrated New Year there and the staff went all out to make that a memorable occasion for everyone. The ponds were decorated lights and the restaurant was decorated with orchids and they even had their own fireworks at midnight.

The villas are about 10 mins by taxi to Senggigi town and it costs about

Room Tip: rooms on the first floor are quieter as one can hear movements and toilet flushing in rooms on the g...
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank savvytraveller_2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott052, Owner at Qunci Villas Hotel, responded to this review, 29 January 2013
Dear savvytraveler_2009,

Welcome to Lombok and we're glad that you had a good stay with us. Thank you for the detailed write up on our services.

But if I can add, yes we have Wifi – but we also have TV for those who request it. We dont, on purpose, put TVs in the room and most of the guests appreciate that. They spend their time *getting away from it all * (smile). But for those who want TV, we have TVs that we bring to the room, plus dvd players if requested, and the TVs hook up to our international satellite.

As for you comment on the milk, I will check on that. Yes, we do have milk in Lombok! Lol And I will find out why you werent served it.

Happy Travels and we hope to see you back in Lombok again soon!
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Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 January 2013 via mobile

Just returned from 2 nights at Qunci Villas. My wife and I had an upstairs Garden view room which was very nice with a great balcony. The food at the hotel restaurant was amazing we had lunch and dinner on both days and are sorry we didn't have longer to try all the meals on the menu. The level of English of the restaurant staff varies and resulted in a few minor mix ups with orders so just ensure you confirm your order closely, the staff were great and try very hard.
Although no fault of the hotel the call to payer from the local Mosque was a bit more frequent and louder than what I had read about in other Tripadvisor reports. The calls start at about 4:15 am and go for about 30 minutes, loud enough to wake you fully, then again at around 3:00pm, then again at around 6:00pm and finally again at about 9:00 pm.
We travelled Wings/Lion Air from Bali which we booked online only a short flight 30 min, taxi to Senggigi from the airport takes around 1 1/2 hours and costs about 200,000rp. A car booked from the hotel costs about 300,000rp but no worrying or waiting for a taxi.

Stayed January 2013, travelled as a couple
Helpful?
Thank Murrste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott052, Owner at Qunci Villas Hotel, responded to this review, 29 January 2013
Dear Murrste,

First a special thanks from Bryce, our chef, who has been working very hard to spice up our menu after a couple of comments here on TA. Now we are also focusing, again, on our waiters so that there is no mix-up on food orders. We have a new restaurant manager joining us this week from a 5-star hotel to help us improve our level of service to even higher levels.

We hope to see you back in Lombok again soon.

Happy Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 January 2013

The room that we stayed in, which is the garden room, were clean however even with the mosquito coil in our room, both of us still got ourselves bitten by them(by the end of the trip, we had a total of 20 bites). We stayed on the second floor and there was once when it was raining heavily, my partner slipped and fell to the ground on the flower bed, due to the slippery steps. Some staff are friendly but most of them are more friendly towards the Caucasians and Indonesians but neglected the rest of the Asians. When we requested for a room after we've checked out, one of the staff was complaining over the phone in front of me, not realizing that I understood her language. That is very rude. The breakfast was fantastic and the view from the restaurants are awesome(facing the beach)but we did not enjoyed dinning at all the restaurant due to too many flies hovering over our food and us. And the check-out time, we think that if a guest requested for a late check-out, it should be looked into seriously instead of saying 'the rooms are full' and promised to give us a room to shower an hour before we leave but instead gave us a shower stall half an hour late, and the staff aren't even apologetic about giving us the shower stalls late. Reason ask for late check out was having injured ankle and back due to fall.. Overall staying at Qunci is recommended if you will only be in Lombok for short period of time.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank nik w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott052, Owner at Qunci Villas Hotel, responded to this review, 10 January 2013
Dear Nik W,

We are very sorry about your bad experience at Qunci Villas. Your stay with us seems to have gone terribly wrong for you since we notice that you put other bad reviews of Qunci Villas here on TA and on other travel web sites (but with different countries of origin).

But to your points:

Yes, there are mosquitos in Indonesia (NOTE: this guest is NOT complaining about bed bugs as the title suggests). We spray and fumigate the grounds regularly, spray each room nightly and as you note, plug in an electric anti-mosquito gadget to keep the mosquitos away (again, not a burning mosquito coil as suggested in the review). We do our best, but apologize if you got bitten over the time that you spent with us. I checked with our staff (reception, housekeeping) and not one remembers a complaint from you. If you had talked to our staff, we would have moved you to one of our downstairs rooms which do not have the alang-alang roofs, and thus are more impervious to mosquitos.

Also, we are sorry about your fall. We make the best use of natural materials at Qunci Villas including the non-slippery black stones that are on the staircases of our garden view rooms. But Lombok is in the tropics with an abundance of rain so caution is always recommended while walking about during the rainy season. But with regard to your fall, I checked with my staff and they hadn't heard anything from you about your fall. My management certainly would have called in a doctor if requested and taken any and all steps necessary to make your stay pleasant and to deal with your partner's back.

With regard to your comment that our staff only treat Caucasians and Indonesians well, we treat all of our guests well and with respect. Our Singaporean guests, in particular, comprise a large number of our guests and come back for repeat visits because of the beauty of Lombok and Qunci Villas, and because of the good treatment they receive at our hotel. The reviews here on this web site from our Singaporean guests are a testament to that fact. Treating all guests well and with respect is part of our training and I personally take offense if our staff dont treat ALL of our guests with respect that they deserve. Staff are replaced if I hear that they behave otherwise; this is very important to us at Qunci Villas.

And finally, with respect to your request for a late check out:

As I mention in other reviews below on TA about late check outs:

Many times we can not give late check outs to guests – including guests on the evening Silk Air/SQ flight to Singapore. Truly, if rooms are available, we make the best effort to provide late check outs. But when we are full we have only 1 choice – either guests arriving during the day cant check in til our guests leave later for their flight, or we dont give late check outs. During the peak Christmas-New Year week when you stayed with us, on the day (the 29th) when you left on the Silk Air flight we had 12 other rooms requesting a late check together with you. It is just not possible to accommodate all these late check outs with our arriving guests rightfully requesting their rooms.

If even 1 room is available, we try to accommodate those on the Silk Air flight by scheduling time for all of those guests to use the free room to freshen up before the flight [which as you mention we offered to you].

But we cant provide late check outs if the rooms are already booked. Sorry.

[Note: we mention the above in all of our reservation confirmations. However, for those who book on-line through other travel agents (such as you did), unfortunately we are told that on-line travel agents do not inform guests that we cannot guarantee late check outs – although we specifically add language requiring them to so in their contracts].

Again, sorry for your unpleasant visit to our hotel.
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Canterbury, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 December 2012 via mobile

Had 2 rooms one Garden and one ocean view both fantastic rooms with fantastic views and multiple views . The food was good and the hotel is tastefully designed and the service is brilliant would recommend a revisit

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willpbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott052, Owner at Qunci Villas Hotel, responded to this review, 29 January 2013
Dear willpbuck.

Honeymoons should never be forgotten and we are very happy that your honeymoon at Qunci Villas turned out as expected, if not more!

We hope to see you back in Lombok again...perhaps for an anniversary?!?!

Happy Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Qunci Villas Hotel

Property: Qunci Villas Hotel
Address: Jl. Raya Mangsit, Mangsit, Senggigi, Lombok 83355, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Senggigi > Mangsit
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Mangsit
#1 Family Hotel in Mangsit
#1 On the Beach Hotel in Mangsit
#1 Spa Hotel in Mangsit
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Qunci Villas Hotel 4*
Number of rooms: 75
Official Description (provided by the hotel):
Qunci Villas is a beachfront hotel on Mangsit Beach, 5 minutes outside Senggigi. 150+ meters of beachfront, with 3 large pools, facing the ocean and Bali in the horizon. Qunci also has 3 private luxury villas located on the hill above the beach. The hotel boasts ocean view, partial ocean view and garden view rooms as well as rooms with their own personal pools. ... more   less 
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Also Known As:
Qunci Hotel Lombok
Qunci Villas Hotel Lombok/Mangsit

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