My husband and I checked into this hotel for 2 days in July 2014. We enjoyed the hospitality of the staff so much that, we came back to stay for another 2 nights, the last two nights of our trip.
This is a fairly new hotel. The lobby and facilites are very modern and classy. Since, the hotel is fairly new there are stil kinks being ironed out, but nothing is perfect in this world. What is important is the attitude of the staff, while they worked out the kinks. And that is what made me give the hotel 5 stars. Veronica, Blanca and Leiza and the entire staff's attitude and hospitality was outstanding.
Never before have we felt so much at home in a hotel and like we were family. They went above and beyond the call of duty to ensure we had the best experience at their hotel. We got a complimentary cheese cake slice when things got delayed slightly, they personally researched things for us sometimes calling up their own contacts to get us the best information and worked to wow us. This hotel staff was all heart and compassion and truly practiced a philosophy of wowing their guests so, they will return.
Lastly, the food including breakfast and pastry bar were very good.
- Official Description (provided by the hotel):
- You'll never have to settle at our extended stay hotel in San Juan, Puerto Rico, where guests enjoy modern amenities in a vibrant and welcoming atmosphere. We're here to make your stay a relaxing retreat in paradise, whether on vacation or visiting colleagues. Get in touch with a Gallery Host day or night for help checking in, ordering from our 24/7 Gallery Menu, or planning a meeting. Wake up to our a.m. Kitchen Skillet™, with fresh fruit and freshly prepared breakfast foods served daily. We also offer free Wi-Fi everywhere along with remote printing and free public computers in our casual and cozy Gallery. If you want to get up and get going, grab a free pair of earbuds and head to our 24-hour Fitness Center. The Hyatt Place Manati resides in the center of a sophisticated medical district located in the developing medical tourism downtown of Manati. In less than one mile is the HealthSouth Rehabilitation Center Hospital, Doctors' Center Hospital, and Puerto Rico's only Neuroscience Institute located at the Manati Medical Center (MMC). Within 5 miles of our hotel are world leading agricultural, and pharmaceutical companies such as BASF, DuPont, Janssen Ortho LLC, Actavis, Bristol-Myers Squibb, Clondalkin, VWR Instruments, and Patheon. Take advtange of our shuttle service that operates Monday-Friday 7am to 6pm and Saturday-Sunday 9am to 6pm for a fee. ... more less
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