Booked via booking.com and paid in advance. The property reception was said to be closed after 16:00 but it was available for booking, thus I booked at around 20:36. They sent me a message by 21:47 asking my arrival time. As I was passing through the mountain area my phone didn’t catch a line and I could only read the message around 23:00. I called them right after. The person who was at the phone told me that he waited until 22:00 and then left home to his kids! (?) (note that they send the message at 21:47!) As we came by car I proposed the guy to come and get him from his home to open the door and let us to our rooms. Cesky Krumlov is a very small town.. But the guy told me that it is not possible. Then Naturally I asked for refund.. I didn’t even mention that we left in the middle of the night, in the middle of the street at -5 degrees cold. The guy refused to refund. When I asked the reason he started to shout at me! He was so loud that the people in the shop nearby heard it despite the speaker was not even on.
I’ve been traveling around the world for the last 15 years and I stayed in bad and good hotels, hostels, bnbs, but I have never ever encountered such a rude, uneducated, selfless host.....Booked via booking.com and paid in advance. The property reception was said to be closed after 16:00 but it was available for booking, thus I booked at around 20:36. They sent me a message by 21:47 asking my arrival time. As I was passing through the mountain area my phone didn’t catch a line and I could only read the message around 23:00. I called them right after. The person who was at the phone told me that he waited until 22:00 and then left home to his kids! (?) (note that they send the message at 21:47!) As we came by car I proposed the guy to come and get him from his home to open the door and let us to our rooms. Cesky Krumlov is a very small town.. But the guy told me that it is not possible. Then Naturally I asked for refund.. I didn’t even mention that we left in the middle of the night, in the middle of the street at -5 degrees cold. The guy refused to refund. When I asked the reason he started to shout at me! He was so loud that the people in the shop nearby heard it despite the speaker was not even on.
I’ve been traveling around the world for the last 15 years and I stayed in bad and good hotels, hostels, bnbs, but I have never ever encountered such a rude, uneducated, selfless host..
I would never recommend this place to anyone...
Such a shame for that beautiful town...More
Show less