Stayed here towards the end of April 2012. As can be expected with a heritage listed property, there was no elevator which I already knew about. However when I booked I specifically asked in the email if they could assist us to the room with our bags as we had booked the castle view suite on the 3rd floor. I was assured in the reply that this would not be a problem.
On arrival there was a girl at the counter who was very grumpy and unfriendly and when I asked for help with the bags I was told "no help. there is only me." As my husband and I had been travelling Europe for several weeks, we had larger sized luggage and it took the two of us 3 trips up and down the 3 winding flights of stairs to be able to get the bags up there. (we repeated this exercise 2 days later when we left). We never got to see the manager (who was apparently away) to complain about the service.
Once we got there, the room was quite good and the views were wonderful towards the Castle and Tower.
The breakfast which was included was fairly ordinary, and the staff in the cafe at the back of the hotel (where breakfast is served) had the same demeanour as their colleague at the front desk.
The hotel is in a great location in the centre of town. Walking around the town and castle is quite simple. We arrived by car transfer from Prague which took us directly to the door. I would not relish the thought of dragging luggage along the cobble stoned streets.
On arrival I noted that they advertised that if you booked on the internet you got a 10% discount, so when we went to pay and we were asked for the full amount I mentioned this (to the same Miss Grumpy) and got the expected grumpy response, and she then grudgingly took the 10% off the amount she had requested we pay.
Overall, I would say that there are plenty of other properties in the same area, so if you are travelling early in the season as we were, pick and choose, walk in and see what response you get from the receptionist and ask to see the rooms before deciding.
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