In the restaurant, we ordered traditional Czech meals based on "uzena krkovicka" (cold-smoked pork neck) with cabbage, dumplings, plum sauce, etc. Instead of a chunk of smoked pork, we got tiny slices of processed ham, the kind you get in supermarkets. When I complained later, the waiter said that his chef had run out of smoked pork neck so he replaced it with "quality ham off the bone".
He apologised, but did not offer any discount. Instead, he prompted me to enter "the desired amount of tip" when I was paying by a card.
I would not expect such a luxurious hotel to be pulling cheap tricks like this.
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