I would like to express our family gratitude to the managers and owners of the hotel.
One day before our flight to Czech Republic we had an emergency situation.
My infant son, who is 2 years and 5 month old got extremely sick.
He had a swelling and inflammation of the periosteum of the maxilla.
He had a high temperature and swelling of upper lip.
As a result, he had a dental surgery and two upper teeth were removed.
Therefore, unfortunately, our family trip was cancelled at the last minute.
We have reached the hotel owners in regards to this situation.
We explained everything and though the tariff was non-refundable they have shown understanding and nobility and have made a full refund.
We extremely thankful to them and recommend this hotel as they actually care about their clients and can listen to their asks in the minutes of despair.More