I didn't even get to stay at this hotel and I'm glad I didn't.
I made a refundable reservation for 1 night two months before my trip.
Their policy says it's 100% refundable as long as you cancel at least 7 days prior to stay.
I'm trying to cancel just a week after a I've made this reservation and here's the problem.
You cannot cancel through their website, nor though HotelTime AS. witch is the company the website will send you when you make a reservation .
The only way to cancel is sending emails to the hotel. I'm trying this while I see that they already charged my credit card (2 months before the trip !!!!!!), I'm still trying to cancel but the only one checking my emails is a person at reception named Zachova Nikhola who lacks profesionalism and who's starting to ask me by emails credit card data and other personal information that has nothing to do with the reservation. I had to dispute this charge with my credit card to get my money back.
- Official Description (provided by the hotel):
- Hotel Maltezsky Kriz*** "Maltese Cross" offers accommodation in 12 modern rooms with very comfortable bathrooms and beautiful views. Rooms are bright, airy and provide plenty of storage space. Hotel location does not require air conditioning and desired temperature is guaranteed. Hotel is situated on the bank of the river Tepla (Warm) in the heart of Karlovy Vary. The house was built in 1706 and is the oldest half-timbered house in the whole colonade Stara louka (Old Meadow). On the walls, even after a complete renovation in 2003 preserved the historic wall murals and half-timbered walls. The hotel offers very spacious and comfortable accommodation in almost a family atmosphere with outstanding TAWAN Thai massage. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, HotelQuickly and Cancelon so you can book your Hotel Maltese Kriz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.