My wife and I have never complained about a hotel, so this is not 'just another unsatisfied customer' review. We've been traveling for many, many years, so put that in perspective. And we've never complained before. We just stayed at this hotel, and were way past being 'sorely' unhappy (pun intended). While the hotel looks (and sounds, from their web-site) to be spectacular, it is the worst hotel we have EVER experienced. EVER.
In a nutshell:
-Rooms: great - modern & clean. Room staff: great, helpful.
-Mattresses: way beyond firm. The floor is better. When we questioned this, we were answered that 'the mattresses adhere to European standards'. Not even close. You won't sleep...
-Hotel staff: Indifferent. Rude. Uncaring. They don't speak English, and they certainly don't want to help.
-Hotel Spa Doctor: Somewhat caring, but 'no English' puts a real damper on things and so you should be careful - them not speaking English can get you wrong, even harmful, treatments. Beware!
-Spa facilities: Reasonably good
-Food: To die for, and I really mean that. The food is terrible. Although it's buffet-style, there is NO healthy food, NO fresh food, NO good-tasting food. We just couldn't believe this lack of quality of food, horrid cooking, and lack of caring. We ending up dining in Karlovy Vary, where there's plenty of good restaurants. The problem is the 'spa package' must include their meals, so you're cooked (so to speak; again, pun intended) and essentially, double-paying for meals once you book in.
After we wrote to the hotel management with our complaints (we've also never done that before, in all our years of traveling), they stated everything was fine. Whatever happened to any semblance of Customer Service? Attentiveness? Quality?
You'll find none of that here.
CAVEAT EMPTOR: DON'T STAY HERE...
- Official Description (provided by the hotel):
- One of the newest spa hotels in Carlsbad offers you the new relaxing experience & relaxation. Be welcomed in a beautiful spa center in Czech Republic. ... more less
- Reservation Options:
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- Also Known As:
- St. Joseph Royal Regent Hotel Karlovy Vary