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St. Joseph Royal Regent
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Reviews (101)
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16 - 21 of 101 reviews
Reviewed 9 March 2013

My wife and I have never complained about a hotel, so this is not 'just another unsatisfied customer' review. We've been traveling for many, many years, so put that in perspective. And we've never complained before. We just stayed at this hotel, and were way past being 'sorely' unhappy (pun intended). While the hotel looks (and sounds, from their web-site) to be spectacular, it is the worst hotel we have EVER experienced. EVER.

In a nutshell:
-Rooms: great - modern & clean. Room staff: great, helpful.
-Mattresses: way beyond firm. The floor is better. When we questioned this, we were answered that 'the mattresses adhere to European standards'. Not even close. You won't sleep...
-Hotel staff: Indifferent. Rude. Uncaring. They don't speak English, and they certainly don't want to help.
-Hotel Spa Doctor: Somewhat caring, but 'no English' puts a real damper on things and so you should be careful - them not speaking English can get you wrong, even harmful, treatments. Beware!

-Spa facilities: Reasonably good
-Food: To die for, and I really mean that. The food is terrible. Although it's buffet-style, there is NO healthy food, NO fresh food, NO good-tasting food. We just couldn't believe this lack of quality of food, horrid cooking, and lack of caring. We ending up dining in Karlovy Vary, where there's plenty of good restaurants. The problem is the 'spa package' must include their meals, so you're cooked (so to speak; again, pun intended) and essentially, double-paying for meals once you book in.

After we wrote to the hotel management with our complaints (we've also never done that before, in all our years of traveling), they stated everything was fine. Whatever happened to any semblance of Customer Service? Attentiveness? Quality?
You'll find none of that here.

CAVEAT EMPTOR: DON'T STAY HERE...

  • Stayed: March 2013, travelled with friends
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4  Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded 18 March 2013

Dear Stephen S,
thank you very much for your review. We appreciate your comments. We are very sorry, that we didn’t come up to your expectations.
Sincerely
St.Joseph ROYAL REGENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

Great new luxurious hotel in the city centre, near the kolonade and perfect location for MFF visitors. Rooms are cosy and clean. There is a swimming pool, jacuzzi, sauna, vapour etc. in the top of the building. From the terrace you can see the beautiful landscape and downtow. The hotel service was excellent and staff really kind.

  • Stayed: July 2012, travelled as a couple
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6  Thank Katka_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded 10 October 2012

Dear Katka_V,
thank you very much for taking the time to leave your review. It’s a pleasure to read, that you were satisfied with our services and staff.
We look forward to your return visit.
Sincerely
St.Joseph ROYAL REGENT

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Reviewed 6 January 2012

I have to say only: amazing place, excellent service and relaxing wellness. Everyone was very helpful and polite. I have no suggestions!

  • Stayed: December 2011, travelled with friends
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7  Thank Valerie018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded 10 October 2012

Dear Valerie018,
thank you very much for sharing your comments about your stay at St.Joseph ROYAL REGENT. It’s a pleasure to receive such positive feedback.
We look forward to welcome you back to the St.Joseph ROYAL REGENT in future.
With kind regards
St.Joseph ROYAL REGENT

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Reviewed 11 December 2011

It is new hotel in Karlovy Vary and very clean and well managed.
Staf is helpful and professional, medical personals are great.
I want mention diet specialist Ladislava Kankrilova, who even order for me yeast free bread, and hotel did not charge me any penny.
Location is very close to springs (just 3 minuts to walk)
Rooms modern and comfortable though Wi-Fi in the room not available,
just modem.
Big surprise Tea and Coffe not available during lunch and dinner (you have to pay extra)
Food is good

  • Stayed: December 2011, travelled as a couple
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8  Thank madaphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded 10 October 2012

Dear madaphoto,
thank you for taking the time to post your review. We are grateful for your compliments.
We would like to inform you that Wi-Fi in the room is now available. Unfortunately tea and coffee are during lunch and dinner still for extra payment.
Thank you once again for your review.
We look forward to welcome you back to the St.Joseph ROYAL REGENT again.
Sincerely
St.Joseph ROYAL REGENT

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Reviewed 11 July 2011

Thank´s to this hotel I have enjoyed our visit for MFF KV 2011even more than I expected! It was great to stay there! Modern designed hotel where from ch/in to ch/out you feel invited and welcome. We stay in a nice modern and comfortable room, buffet breakfast was excellent and wellness area for a short relax in the morning - awsome! What I can´t forget to mention is the hotel staff - nothing was a problem for them! Attentive and always smiling, providing us with all information and tips requested. From all of them I have to mention young lady at front desk on her night shift and the bellboy on our check out in the morning! It was Almodovar movie we have seen on MFF and you guys who made our stay in KV special! Thank you!

  • Stayed: July 2011, travelled with friends
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10  Thank Gabriella77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded 8 October 2012

Dear Gabriella77,
thank you very much for choosing St.Joseph ROYAL REGENT as your choice of your stay in Karlovy Vary. We are grateful for sharing the stay experience.
We are happy that you found our team members to be very welcoming and helpful.
We look forward to welcome you back to the St.Joseph ROYAL REGENT in future.
With best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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