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“No way a 4*”
3 of 5 bubbles Review of Hotel Thermal

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Hotel Thermal
Ranked #42 of 94 Hotels in Karlovy Vary
Manchester, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“No way a 4*”
3 of 5 bubbles Reviewed 1 November 2011

I booked a single with half board and got 5 treatments included and got a really good rate especially as it was during the film festival.

The room was extremely tired and was probably pretty nice in the 70's, it had basic facilities and I would call it 2* at the most .. I had a balcony and it gave great views of beautiful Karlovy Vary.

The location of the hotel was perfect for me, right between the old and new parts of town, the reception staff were really polite and friendly and the medical treatments were relaxing.

The Hotel's external architecture is pretty brutal, but what can you do about that ! (In fact I quite like it), I just wish it would have a refurb in the rooms and it would be really nice.

  • Stayed July 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 15ian20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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168 reviews from our community

Traveller rating
    31
    64
    39
    14
    20
See reviews for
36
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
166 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
2 of 5 bubbles Reviewed 16 October 2011

My wife and I didn't actually stay at this hotel, we arrived in Karlovy Vary and parked in their parking lot as cars are not allowed in the city centre area.

The parking is $40 Kc per hour and after parking, I headed in and asked for a map of the city. It's a very good map that shows where all the springs are and other places of interest. It's nice and big as well so you don't have to search for things with any difficulty.

The three female staff minding the desk all look unhappy to be there, no smiles and even when I thanked one for the map in the Czech language, there was no response verbally or facially.

We walked around the town and after getting back to pay for parking, there were two people in front of me dealing with staff.

They weren't very pleasant and seemed to have the I-wish-I-were-somewhere-else look. They were quite busy, so I suppose with this type of environment, nobody would be happy.

I asked to pay for parking, the lady was very perfunctory and not friendly. I can see why this hotel ranks so low on TripAdvisor. The environment seems so poisoned with negative vibes.

As well, the hotel allows smoking inside. It reeked of cigarettes. Yuck.

  • Stayed October 2011, travelled as a couple
    • Cleanliness
    • Service
Helpful?
2 Thank easyHwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Karlovy Vary hotels

Rotterdam, The Netherlands
Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 bubbles Reviewed 16 September 2011

To start with the only positive aspect: the manager of the front desk is a really likable guy.

This hotel pretends to have 4 stars, but provides by no means the quality level. Especially the food is no less than aweful. The beds are Spartan. The sheets dirty.

The hotel gives you the feeling that you're in a dirty environment. It is by far the most ugly hotel in Karlovy Vary. That alone should be enough to avoid this hotel. It is spoiling the view of beautiful Karlovy Vary. Most striking though is the average hotel guest. Old. Smelly. Brutal. Kolchoz-russian.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Sfitseart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 30 April 2011

I arrived on 14th April 2011 after a very long trip to find out that they did not keep my booking. After many hours of arguments I managed to get my room the second day

Room Tip: Avoid this hotel
See more room tips
  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank skriyadh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slough
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 8 October 2010

When we arrived, late at night after a long and fraught train journey, the staff said they had no record of us due to stay there!!! They said that the internet had been down for 4 days? so could not confirm our reservation, the staff in question were not helpfull at all to the point of disbeliving that we had a reservation. Even after i logged onto my laptop (wi-fi still worked?) and showed them confirmation e-mail from expedia, they grudgenly accepted and gave us our room. My wife wished to use the pool the next day but was told it was 'out of use'
Room not bad, tatty in places, wardrobe doors stuck closed, small portable tv, for a 4 star? Breakfast plentiful but even these staff looked surly as if they did not want to be there...
Main foyer large and spacious, but all seating and coffee tables tatty and worn, as befitting the rest of the place really! Internet still not working when we left????
We were NOT impressed, it was a lot of money for what was on offer...

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GRAHAM M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed 30 June 2010

Stark building thanks to the communists, in one of the most picturesque small towns in Europe. The staff more then make up for it. No luxury, but they have a system that works. Excellent for those who come on weight loss trips. Andrew at reception, Irena and Karima in the restaurent are outstanding. For a little extra suggest stay on the executive seventh floor. Take a room with city view. It has an excellent balcony.
For Luxury go to the Hotel Pupp.
For Weight loss with luxury got to Bristol palace or Hotel Imperial.
For value for money, Thermal is recommended.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MosheKohli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 April 2009

Last week we spent our Easter vacation in Thermal. The location is fabulous and it was very easy for us to find it. The reception staff is competent and spoke English very well. We stayed in a room on the 10th floor, the room was comfortable and clean with a nice view of Karlovy Vary. The service in the restaurant was good, the quality and taste of the food as well. We had booked bed and breakfast only but we changed our minds on the second day and bought dinner served buffet style. The hotel offers good leisure time activities (swimming pool, massages) and we enjoyed all of them.

  • Stayed April 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Julia120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Thermal

Property: Hotel Thermal
Address: I. P. Pavlova 2001/11, Karlovy Vary 360 01, Czech Republic
Region: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#3 Casino Hotel in Karlovy Vary
#27 Spa Hotel in Karlovy Vary
#32 Luxury Hotel in Karlovy Vary
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Thermal 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Thermal Hotel Karlovy Vary

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