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“Relaxing weekend in wellnes”

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Retro Riverside Luxury Wellness Resort
Ranked #6 of 90 Hotels in Karlovy Vary
Certificate of Excellence
Reviewed 21 March 2013

Just before arrival in this beautifull hotel - I thought that wellness is not a program for the whole weekend - but IT IS !! We spend there 2 nights -on Saturady after having breakfast by the window with view to the frozen lake we had a nice time in swimming poool and whirgood swim in swimming pool and whirlpool. Then we had a lunch - short nap (very nice!!) in the afternoon just spend 2 hours in Karlovy Vary and in the evening wellness and masage! Similar program on Sunday :-) Hotel staff was very friendly and helpfull. Hotel itself is newly built in classical style
and is sensitively set by the se side. Planning to repeat our trip soon!!

  • Stayed: March 2013, travelled as a couple
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1  Thank Rad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petra G, Generální ředitel at Retro Riverside Luxury Wellness Resort, responded to this reviewResponded 3 November 2014

Dear Guest,

Thank you very much for your review. We are very glad that you enjoyed your stay in our hotel and you appreciated our wellness area. We hope that we would have a chance to welcome you in Karlovy Vary again. What about spring 2015 in Retro Riverside?

With regards,

Petra Gutwirt and hotel Retro Riverside Team!

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128 - 134 of 294 reviews

Reviewed 20 March 2013

We have an spent absolutely outstanding weekend in the newly opened Retro Riverside Hotel, which is a 5 star luxurious wellness and spa hotel located by a lake in Karlovy Vary, which is the most famous spa region in the Czech Republic. We highly reccommend this great hotel to anybody who likes to enjoy wellness treatments, georgeous swimming pool, jaccuzzi, different kinds of sauna, massages and so on. We also have tasted their delicious cuisine in the hotel restaurant with magical view over the lake. Our comfortable River Suite offered accommodation in very spacious and well equipped bedroom and living room with an outstanding bathroom. We loved the spacious bath tab with great view on the lake! We have been spoiled by the friendly and professional staff who was looking after us during our stay. It was a dream weekend for our family!

Room Tip: Enjoy room with an outstanding view on the lake!
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  • Stayed: March 2013, travelled with family
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2  Thank Gabriela383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherlockf, Director of Sales at Retro Riverside Luxury Wellness Resort, responded to this reviewResponded 21 March 2013

Dear Mrs. Heemskerk,

thank you very much for your very kind and positive review on your stay. It was a pleasure for us to present our very best services as Axxos Hotels & Resorts at our very new property of Hotel Retro Riverside. We hope we have not seen your family for the last time and you and your friends are very welcome to Wellness & Spa Resort Retro Riverside *****.

Please, even you have been satisfied during your stay, we will be very happy for any suggestions or expectations, which might do your next stay even better.

Thank you again for your positive feedback and we wish your family all the best from all team members.

Best Regards

Matej Forys - Director of Sales

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Reviewed 13 March 2013

We went there with our family for a weekend run-away from city and noise.
We got what we wanted - since this hotel is new one, we were the only ones there :)
Wellness was perfect - 5 different saunas, jacuzzi, resting area and of corse swimming pool which kids loved the most.
Also our room was really really nice with a nice view.
Although we were the only ones in hotel, dinner was served really nice and there was no meal from a menu that we could not order.

Here are some cons:
1) We spent around 1 hour looking for this hotel as all navigations ( google, iOS maps, tomtom ) took us somewhere else if we entered hotel's address provided on their web site. Finally hotel manager came to pick us up.
2) Be ready that you will need your passports for all persons that will stay in hotel ( even kids ).
3) I understand that hotel is just recently finished but still if you are getting a room for 200EUR/night you expect that at least balcony and windows will be cleaned from construction dust and dirt.
4) What we were most surprised was a breakfast buffet - some bread, two kinds of cheese, two kinds of ham, salmon and some cereals with yogurt. No vegetables, no fruits. Thank god you could order some egg+bacon, but again - nothing else from hot meals :(

In general - nice hotel (not cheap) but needs to spend some attention to service quality.

Room Tip: River suite was a really nice room for family but dont choose the one that is directly above swimmin...
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  • Stayed: March 2013, travelled with family
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3  Thank Ciems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherlockf, Director of Sales at Retro Riverside Luxury Wellness Resort, responded to this reviewResponded 15 March 2013

Dear Mr. Ciems, thank you very much for your very kind and detailed review on our services and I would like to say that all your add-ons are very helpfull for our hotel, specialy now in the very first days, as the hotel was opened to full operation on 01st of March 2013.

We are very happy that you have been satisfied on quality of the hotel rooms, wellness and mostly quite enviroment of the hotel.

As we are taking very seriously all your cons, we have already taken actions to avoid such mis-understandings in the future.

1) GPS location stated on hotel web-site is correct, but due to your con, we found out that Google and other map providers has incorrect address in their databases for this location. We have added to our contact-page address which is correct for the GPS providers and we are in contact to do all amendments.

2) All detailed informations about staying persons are required by Citizen Police, therefore we appologize, but there is no-way how to avoid full-filling registration forms.

3) All public areas are on weekly basis cleaned from construction-dust, which of course is still releasing from the property, as the construction was officialy finished on 31st of January and we do expect this issue will continue till the weather will not help us in next 2-3 months. We will definitely focus on this issue.

4) As the hotel is very small (only 19 rooms), we are doing as much for max. individual approach to the client. We have prepared quite large breakfast menu starting from all kinds of various egg meals, bacon, saussages, fruit and vegetable salads etc. We have checked that the menu was on your table during your breakfast and we are very sorry that our waitress has not notified you about it. All the menu is included in the room-rate, of course.

We have deceided that still there will be salad (fruit or vegetable) on the breakfast menu, but we will prepare allways a few peaces of vegetable and fruit also to the basic breakfast buffet.

Dear Mr. Ciems, thank you again for all the comments which will definitely help us to optimize our services very quickly. We do beleave you will be completely satisfied together with your next stay.

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Reviewed 3 weeks ago via mobile
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Stayed: February 2017, travelled with family
2  Thank Igor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2018 via mobile
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Stayed: January 2018, travelled on business
1  Thank Nelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 January 2018
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Reviewed 6 January 2018
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  • Stayed: January 2018, travelled as a couple
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Thank Ghacha26
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Management response:Responded 13 January 2018
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Reviewed 16 December 2017 via mobile
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Stayed: December 2017, travelled on business
Thank Manuel W
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Management response:Responded 2 January 2018
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Additional Information about Retro Riverside Luxury Wellness Resort

Address: Brezova 157 | Brezova - Karlovy Vary, Karlovy Vary 360 01, Czech Republic
Region: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 90 Hotels in Karlovy Vary
Price Range: £75 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Retro Riverside Luxury Wellness Resort 5*
Number of rooms: 19
Official Description (provided by the hotel):
Hotel Spa Wellness Resort Retro Riverside is brand new exclusive 5* resort hotel, which was opened on the begging of 2013 in retro style of early 20th. Offers 19 luxury rooms & Suites, wellness center for the high demanding clients looking for true spa vacation, and luxury restaurant for overall 150 guests. ... more   less 
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