We have just come back from our trip to the Czech Republic and I feel compelled to write this after our upsetting experience.
We were so looking forward to staying at what looked a beautiful hotel. Admittedly, it is VERY beautiful hotel in quite a stunning area. HOWEVER, the service is so rude and offensive we were shocked by it. We understand that a lot of staff did not speak English, but for those who did, they would aggressively repsonded to us by saying "WHAT" when we asked for some service, which initially we thought they just don't understand us and then by the end we just thought it was plain rude. Our room was supposedly a "SUITE" but we had no amenities to which you would expect as 'normal' - tissues, extra roll of toilet paper, bath mat, tea & coffee making, glasses in bathroom. We had to run all over the hotel to find an extra toilet roll!! The final insult was when we were charged for destroying 3x face cloths. They could only provided one as evidence, which appeared to have a coffee stain on it (I don't know how as there was no coffee in the room!). They became so rude and offensive we reluctantly paid for them.
Just a warning Karlovy Vary is a beautiful spot, so do not spoil it with a disappointing experience. Take care....
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- Also Known As:
- Humboldt Park Hotel Karlovy Vary
- Humboldt Park Hotel And Spa
- Humboldt Park Karlovy Vary