We have just returned home from the film festival, the hotel is in a great location with nice restaurants close by. The rooms were very clean and recently refurbished, bright and spacious. I could not fault the rooms at all. The swimming pool was also very nice even though a little small. Breakfast was ok, typically Czech but could make toast and could ask for eggs cooked in any way. The only downfall was the service in reception, before travelling I specifically reserved a parking space at the hotel and had this confirmed ( €6 per day). On arrival we were told all the spaces were taken and we couldn't park there! It is not possible to park on any of the streets as it's a spa town the police are very strict about parking. We spoke to the manager who was not very helpful and basically said first come first served regardless of booking a space. Luckily the hotel opposite had spaces free and we were able to park there at a price. We were also charged for using the pool when we checked out but wasn't notified there would be a charge. Overall a very nice hotel sadly let down by the lack of customer service.
- Official Description (provided by the hotel):
- Located in the ancient heart of the famous spa city of Karlovy Vary, our recently renovated hotel offers guests magnificent views of the colonnade and historic part of town. ... more less
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