We wanted to have romantic weekend at Marianske lazne. We choose hotel Continental as nice place to stay according comments.
Payment of stay was done more than 3times - nobody appology and it took more than 1 week to get money back!!!! any word or appology, absolutly non profesional behavior. We inform receptionist that payment was done more than once but any interest to solve it (no appology just excuse that is fist day in job of receptionist- but manager was also here and it seems that one more payment was done because "good" advice). Different price then on Booking.com they inform us that they have different exchange rate.
Internet connection was not functional during our stay (we were in 3rd floor).
We have two dinners included, both was awfull, one should be romantic with candels and one standard, Just one difference 4 hearts from fabric on table during "romantic" stay. Starter should be salad, but no salad on plates for everybody, main dish and dessert was disgusting.
We wanted to use sauna. Open hours should be till 19:00 - at 18:30 one person came to room without knocking turn off sauna without any words and informed us that in couple of minutes her collegues will come to lock room due to safety reasons..no more explanation provided.
If you expect profesional attitude and nice service choose another hotel. To be fair hotel room was very nice and tidy.
- Official Description (provided by the hotel):
- Thanks to its position, Hotel Continental**** offers to its guests the chance of enjoying in the best way the historic and picturesque centre of Marienbad and its services. Hotel Continental is divided into two buildings - Aida and Tosca - which offer respectively 14 Deluxe rooms and 27 Standard rooms. Some of the rooms have their own private balcony. The hotel has a restaurant, lobby bar, swimming pool, sauna, wellness studio. ... more less
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