My husband and I stayed in this 5 star hotel in March 2012 for 4 nights. The room was very spacious and had a beautiful painted ceiling. We had requested to be on the side overlooking the square and the bed was very comfortable. On the first night we asked reception if they could look at the airconditioning as it wasn't working, the guy at reception had no clue as what to do, that same night we had no hot water. The next morning there was no water at all, and after asking reception about this we were told quite bluntly that they didn.t know when it would be fixed. We asked for some bottles of water to at least brush our teeth and were told we should go out and buy them,. Breakfast was served over the road in the hotel part and when we were going to sit down we were told very abrupt by one of the waitresses that we couldn't sit there and had to move. We ventured into town and prague is a beautiful city and we did meet many friendly people. On return to our room we had once again water and it was hot, also the airconditoning was turned on. Our room 812 was overlooking the square which also has an Irish pub and you can not leave your window open because of the noise. The next two days all was fine and the room was cleaned every day,until the third day when reception decided to turn off the air-conditioning again and were then told that they don't turn it on this time of year. and we had to do without for the remainder of our stay. I would advice to buy your own coffee as what is provided you either spay for or the free coffee in your room is just awful, also the tea is not everyday replaced and you only one sachet.
The breakfast served is sufficient, but the same everyday and even though it is till 10.30 in the morning not everything is replaced once it has run out.
This is definately not a 5 star hotel, it left us feeling very unwanted and would certainly not recommend it or return there, as there are so many lovely hotels in Prague.
The staff should be more approachable and a smile so now and then would not go a miss.
All in all Prague is a wonderfull city , certainly to visit again,
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- Also Known As:
- Metamorphis Excellent Prague
- Metamorphis Excellent Hotel Prague