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“The best hotel I've ever stayed in!” 5 of 5 bubbles
Review of The Grand Mark Prague

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The Grand Mark Prague
Ranked #37 of 670 Hotels in Prague
Certificate of Excellence
Andover, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The best hotel I've ever stayed in!”
5 of 5 bubbles Reviewed 23 October 2012

This hotel was by far the best hotel I've ever stayed in. I've travelled a fair bit and stayed in a lot of luxury hotels along the way. This hotel is beautifully decorated, well located and the staff were more than helpful. Nothing was too much hassle and staying at this hotel really made our break.

Absolutely stunning hotel and can't wait to return again very soon!

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterKnoll, General Manager at The Grand Mark Prague, responded to this review, 24 October 2012
Dear guest,

thank you very much for your complimenting entry here at tripadvisor about our hotel.

It is a pleasure to hear that we met and exceeded your expectations and you rank us among the best hotels you ever personally stayed. I took the liberty of sharing your news with my team and rest assured they are all very pleased about your words mentioned.

As you might be planning to come back to Prague, please do not hesitate to contact me personally, so I can assist you with future bookings. Until your return, a time when we may meet in person, I remain,

with best personal regards

Peter Knoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,036 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Toronto, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 21 October 2012

Kempinski Hotel Hybernska Prague is a top-notch hotel, quiet in a very convenient location close to the Municipal House Hall. Kempinski management is absolute discrete, efficient and friendly. Can also recommend the Francouzska Restaurace at Namesti Republiky 5 for a special dining experience just around the corner from the Kempinski.

Room Tip: Request deluxe room it is worth the extra cost.
See more room tips
  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rhubarbmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterKnoll, General Manager at The Grand Mark Prague, responded to this review, 24 October 2012
Dear guest

thank you very much for your entry of your experience at our hotel here on tripadvisor.

We are very happy to hear that you have truly enjoyed your stay and that you took advantage of the minimal extra cost to upgrade your visit to a Grand Deluxe Room. You are right in saying that it substantially adds to the value of your stay with just a minimal cost.

Our proximity to most of the touristic sights of Stare Mesto are for sure an added value at no extra cost and makes your time in Prague even more enjoyable and efficient at the same time.

We hope that we will see you one day in the future back again at our hotel. Please let me know personally if I can be of any assistance than. Until we see you again back here at the Kempinski Hotel Hybernska Prague, I remain,

with best personal regards

Peter Knoll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 8 October 2012

We were favorably disposed when upgraded to a suite. Plenty of room, a separate lounge and a separate bathroom as expected. Good quality furnishings, modern restaurant, good breakfast and a great outdoor BBQ. Great location two minutes walk from the city square. The problem was with the plumbing. Often the toilet cistern would not turn off. But more annoyingly I had to tie the shower head spray up with a towel to hold it in position, and to start the shower I needed a bottle opener (supplied with the mini bar) to pry the lever up to transfer the water from the bath to shower head. The fix-it man also had problems and suggested we continue to use the bottle opener. Similar problems getting the TV to transfer to english language stations-not simple. At breakfast we were subject to trainees many of whom did not understand english let alone speak it. Not so at the evening meal

  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GoldCoastOzzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterKnoll, General Manager at The Grand Mark Prague, responded to this review, 24 October 2012
Dear guest,

we appreciate very much that you took the effort to enter a review here on tripadvisor on your most recent stay with us.

Very happy to hear that you enjoyed the extra space which we provided with the upgrade of your room, which allows for plenty of extra space in the separate living room area with small kitchen corner.

Please accept my apologies for the fact that you had problems with the shower, which our engineering department is reviewing to make sure that all of the faucets are in good working order again.

Also the fact that the trainees did not speak enough English we regret very much, but we are trying to give some possibilities for them to experience whilst studying, but we do understand that they are not as affluent than our regular staff, on which you have commented favorably.

Very happy that you did enjoy your stay overall and it would be my pleasure to assist you with any future bookings you may have. Please do not hesitate to contact me directly, so I can ensure that the best room allocation and attention will be given to your reservation.

In the hope to hear from you one day in the future, I remain,

with best personal regards

Peter Knoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
171 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed 3 October 2012

We stayed 5 nights at the Kempinski during our first visit to Prague, and it was certainly a treat. We found the hotel though one of those flash-sale luxury travel sites, and were not disappointed. We booked a Grand Deluxe room, and I thought we had been upgraded to a suite, as it was huge with entryway and coat closet, bar area, living area, bedroom with step-in closet, and an expansive luxury bath. But apparently that was the Grand Deluxe, and a suite is just somewhat larger but just as plush. The hotel was obviously only recently built (2-3 years ago?), as the room looked almost new, with all the true luxury touches (heated bathroom floor, lighted mirror, rainshower, big tub, stylish furniture and light fixtures). Breakfast was included in our booking, which was a rather extensive cold bar (meats, cheeses, smoked salmon, many types of breads, yogurt, fruit, granola/cereals) plus made-to-order egg dishes and waffles. Other pluses included free internet (as it should be) and water bottles at turndown service.
As for location, it was just a block from Powder Tower (a convenient landmark) at the border between New and Old Towns, and basically a block or so from multiple handy places: the big Palladium mall with 200 stores (which can be handy), at least 2 supermarkets for food items, a daily market in the square, the train station, a handy Subway sandwich shop (if you're tiring of the heavier Czech fare), and one of the Kolkovna pub/restaurants if you do want to try the hearty Czech fare.
Maybe the only minor minuses were that the shower soap holder had been damaged and pulled out of the shower wall a bit (needing repair), some annoying knocking/dripping noises when (I think) the bathroom vent fan and A/C fan were both on (eventually went away), and trainees in the restaurant who did not get orders correct (likely a language issue, but could have been caught by clearly repeating the orders back to make sure they got them right).
But overall, it was a wonderful hotel with a truly luxurious room ("suite") in a very good location.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ptbooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterKnoll, General Manager at The Grand Mark Prague, responded to this review, 24 October 2012
Dear guest,

thank you first of all for your detailed review of your stay in our hotel, which is highly appreciated.

Please accept our apologies for the fact that the students were not up to standard when you were coming to breakfast, as we just had the new semester starting in early September and due to this, most of them still had their training being done.

Very happy to read that you really enjoyed your stay overall and that we could contribute to the success with an upgrade to one of our Grand Deluxe Rooms. We always try to accommodate guest in this category when the house status allows and we glad that on your stay it did work out.

If you ever plan to visit back to Prague, please feel free to contact me, so I can assist you with your future bookings personally. In anticipation of hearing from you one day in the future, I remain,

with best personal regards

Peter Knoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
241 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed 18 September 2012

I just got back from prague where i took my wife to a surprise coldplay concert. she was over the moon. i knew kempinsky and i stayed at their abu dhabi gigantic emirates palace. let me give you a list of my grievances:
1) the size of the room i have booked, a superior room, was shockingly tiny. now, nobody forced me but being two we truly had troubles moving around;

2) mid afternoon saturday we took two showers and all hell broke loose. we totally flooded the bathroom and i had to call the concierge to save us from drowning (!!). a czeck staff handy man came and sorted the problem rather quickly.;

3) prices of minibar are nuts;

4)breakfast was ok but when asked to seat wherever i wanted i chose a table and straight away been told 'no, not that one. it's set for lunch'. i mean...daaaa. i now know that breakfast tables are set on efor bf and one for lunch. if you don't have an MIT degree you might not get it!

5) the night of the concert, sunday night, asked the concierge to call us a taxi. got told 'not a chance due to extra demand'. a bellboy helped us outside trying to hail one but to no avail. then we realised there is a train station next to the hotel and two taxis where parked there. usually, in any 5 stars in the world, the bellboy would have done a quick run and went to fetch it. no, not in prague . we had to run ourselves. thank you very much;

5) czech behaviour. i don't know what it is but rarely i have seen grumpier people. it could possibly be a language/cultural barrier but smiling is not in their dna. staff at breakfats where extremely brisk and borderline rude, even if i have to admit they made things happen rather well. lots of trainees which is never a good thing I(guess they have to be trained though somehow). taxi drivers, waiters, passer-by, they all looked at us like we were from mars. now, my wife is black and she Hates that...

positive points:

1) free wifi, to be renewed daily. not the best speed but ok;

2) very helpful bellboy at arrival. took care of suitcase and shown us room very nicely. bravo;

3) pretty outside patio where we relaxed drinking orange juices;

4) very quiet room. something we always ask and here we got it;

5) extremely well located for central sight-seeing;

6) cleaning staff very nice and polite.

all in all a positive stay. i honestly have to admit i am terribly bored with old europe and dying to see more of the world. will i go back? no. i don't think so.

Room Tip: try to upgrade to rooms above superior if more than two. we were in 311, third floor. very quiet but...
See more room tips
  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Enrico S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterKnoll, General Manager at The Grand Mark Prague, responded to this review, 24 October 2012
Dear guest,

thank you very much for your entry here at tripadvisor, which is highly appreciated.

Your comments about the service, especially the shortcomings on some of the staff, have been seriously discussed with the department heads to improve the situation for the future and I would like to apologize for this inconvenience caused. The taxi issue has been addressed as well, whilst it is not possible to have a taxi rank in front of the hotel, we do have a hot-line for the service and it is understandable why you were not assisted properly when you inquired about one car.

About the shower, we are aware of this problem and have found a solution which we are installing in the next few weeks, so this should resolve the overall situation with our deign-glass-doors.

Unfortunately I have to agree with you that for a longer stay our superior rooms are rather small, but the good news is that we only have a total of 12 of those rooms and whenever we have the possibility, we try to upgrade couples which are staying longer into our next category, the Grand Deluxe Room, which is equivalent of a Junior Suite. As a matter of fact, the best way for the future is to book this category in advance, as the difference is minimal to the superior room and will give you almost double the space.

We hope that we will have the chance to welcome you back one day in the future, so that we can show you some of the other rooms of our hotel. If you do plan to travel back to Prague, do not hesitate to contact me personally, I would be more than happy to assist you with your booking. As I noticed from your comments, you do not plan to visit the 'Old Europe', however, if you ever do change your mind, we are here to make your next stay more comfortable.

In the hope to meet with you one day in the future, I remain,

with best personal regards.

Peter Knoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 September 2012 via mobile

We've stayed in the hotel for a weekend visit in Prague and we were amazed by the quality of the service and the beauty of the rooms. Overall it was above our expectations. The hotel is at the beginning of the old town, near the powder tower, and so all the major historical places and attractions are at walking distance.

Stayed September 2012, travelled with family
Helpful?
Thank Giannimargutti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 15 September 2012
Dear Guest,

thank you for your time taken to share your experience with us.

We are pleased to read your compliments about the quality or service and comfort of our rooms, which are one of the best ones in Prague.

We are looking forward to welcoming you back in the future.

Kind regards
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 2 September 2012

This hotel has a restaurant in its garden called: Le Grill. The ambience is superb at night with the trees and lights. The service is out of this world and nothing is too much trouble. The food, though delicious is a little on the small portion size. prices above average for Prague but normal for London. Strongly recommended for a romantic dinner in superb settings.

  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank WTaylorUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 15 September 2012
Dear Guest,

thank you for sharing your great experience with us. Our Garden Restaurant is truly a jewel with delicious meals offered.

Our superb location close to all main attractions is an added value for sure.

Thank you for your stay and we are all looking forward to your next visit.

Sincerely
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Mark Prague

Property: The Grand Mark Prague
Address: Hybernska 1002/12, Prague 110 00, Czech Republic (Formerly The Mark Luxury Hotel)
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Prague
#33 Luxury Hotel in Prague
#34 Romantic Hotel in Prague
#38 Family Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Grand Mark Prague 5*
Number of rooms: 75
Official Description (provided by the hotel):
The Grand Mark Hotel is situated within a stunning Neo-Classical building, just a few minutes' walk from the Old Town Square. With its 75 large and beautifully appointed rooms, many of them suites, the hotel offers timeless elegance with tasteful contemporary features, furnishings and fittings. To complete the feeling of luxury, the majority of the guestrooms feature a separate bedroom and spacious living area including fitted kitchenette. The Le Grill Restaurant, Two Steps Bar and the hotel's unique private garden with its baroque fountain, offer central Prague's best possible setting for you to relax, enjoy great food and celebrate your special occasion. ... more   less 
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Also Known As:
Kempinski Hybernska Hotel Prague

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