Checked in on 12th Feb 2013. Stayed in Room 312 for a few nights. Enjoyed one of the best Valentine's Day with my wife!
The customer service of this hotel is just exceptional! The bell boy, receptionist, concierge, duty manager, waiters/waitresses, everyone are very polite and helpful, you just can't find anything to fault them!
Especially the man working in concierge, he is so helpful in sorting out my wife's shopping arrangement and our dinner bookings!
Basically we thought we are in a Maldives resort (because you usually don't receive this level of customer service in a city hotel). Thank you Kempinski Prague!
But 1 complain though, they didn't give us complimentary room upgrade (or anything at all) for our 10th anniversary ^_^ Man, most other hotels (e.g. One & Only, Four Seasons, Sandy Lane, etc) gave us complimentary room upgrade or at least a bottle of Champagne when we visited their hotels during our anniversary...
- Official Description (provided by the hotel):
- The Grand Mark Hotel is situated within a stunning Neo-Classical building, just a few minutes' walk from the Old Town Square. With its 75 large and beautifully appointed rooms, many of them suites, the hotel offers timeless elegance with tasteful contemporary features, furnishings and fittings. To complete the feeling of luxury, the majority of the guestrooms feature a separate bedroom and spacious living area including fitted kitchenette. The Le Grill Restaurant, Two Steps Bar and the hotel's unique private garden with its baroque fountain, offer central Prague's best possible setting for you to relax, enjoy great food and celebrate your special occasion. ... more less
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- Also Known As:
- Kempinski Hybernska Hotel Prague