Kempinski is a very prestigious brand so I thought I was going to be spoilt in this hotel in beautiful Prague. Normal rates for my staf of four nights as a single were about 500 Euro or more and I only paid about 280 Euro so 70 Euro a night, which is really a spectacular price for a hotel with this name on it. So I was expecting a lot but it was all a little disappointing. The garden as pictured on their website was a rather dull and unpleasant garden, the lobby area is nothing special, reception is very small and just opposite the elevators so everybody was observing mewhen I walked to my room late at night in rather casual clothes as if they were thinking is he a guest here ? Everybody was very polite but for me too polite. Doormen were Always rushing to the doors as if I could not open them myself, at breakfast you can not just order a tea but u really need to specify which type of tea, and if you choose the herbal tea how many herbs you want in it, 1 or 3, they try to us your family name as much as possible so with every phrase there is like your name appearing. So this type of service is a little too tiring and too close for me. Many others did like it but I did not. It was all like they have really studied hard on saying the right things and nothing came from the heart. Other small things were the leaking shower, a very dull amount of water coming out of the shower, the superior rooms on the sixth floor only had a very small window higher than your head and it was all cramped together as the ceiling was going down as it was on the attic floor. I was woken by a bell in my room from the intercom three times at night, between 1 and 2 AM, nobody could tell me me what it was. Paintings in the corridors were very much scratched and damaged. It felt like there was no love and care for the hotel. All TV cables where really pulled together behind the TV and everything was visible when lying in bed. Normally I would never complain about such tings but a Kempinski in a very historical and rich city and for prices at about 150 Euro a night normal rates they sould be able to do better. I was not impressed at all. Breakfast was very good however service conentrated on carrying plates and serving menu items to the guests. So every morning at 10 ( one hour before closure ) there were almost no French cheeses left, only the left overs. Never anyone bothered bringing new items for the buffet. At the last morning I finally asked because I really wanted to taste some of the cheeses once. They were happy to bring new ones but do I really need to tell this ?
So I think if u can find this hotel at the rates I got it for then no problem but I will not be returning and will go to my cheaper and even more centrally located hotel Julis again next time. But Prague will Always remain my favourite European city !
- Official Description (provided by the hotel):
- The Grand Mark Hotel is situated within a stunning Neo-Classical building, just a few minutes' walk from the Old Town Square. With its 75 large and beautifully appointed rooms, many of them suites, the hotel offers timeless elegance with tasteful contemporary features, furnishings and fittings. To complete the feeling of luxury, the majority of the guestrooms feature a separate bedroom and spacious living area including fitted kitchenette. The Le Grill Restaurant, Two Steps Bar and the hotel's unique private garden with its baroque fountain, offer central Prague's best possible setting for you to relax, enjoy great food and celebrate your special occasion. ... more less
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- Also Known As:
- Kempinski Hybernska Hotel Prague