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“Memorable Stay”

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The Grand Mark Prague
Ranked #40 of 649 Hotels in Prague
Certificate of Excellence
Wales
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Memorable Stay”
Reviewed 18 December 2013

Stayed at the Kempinski hotel Prague December 2013 a surprise trip for my Wifes Birthday.
Probably the cleanest hotel we have stayed in. Spotless. I booked a delux room, it was well appointed spacious and modern. The bathroom immaculate with underfloor heating and all the towels, cosmetics and fluffy robes and slippers you would expect from a hotel of this class. The Staff on reception were professional polite and friendly, couldnt be more helpfull. Suitcases were deposited in a secure lock up while we went into Prague for a walk as it was only 11a.m. Reception then phoned my mobile an hour or so later to say our room was ready and we could check in early. On arrival back at our room a birthday cake was delivered to our room with the hotels compliments. This hotel is Idealy situated to walk to all the main attractions of Prague in a few minutes. Staff at breakfast friendly and extremely professional, nothing was too much trouble, we were made to feel valued clients. Would definitely stay there again if in Prague.

Room Tip: Had corner suite overlooking Garden very quiet and sunny.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
1 Thank petermac08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 1 January 2014
Dear Guest,

Thank you very much for taking the time to post such a complimentary review regarding your stay with us.

I am very delighted to read how much you have enjoyed your stay at Kempinski Hotel Hybernska Prague, from the atmosphere of the hotel to the warm service of our team committed to delivering.

To hear that your stay at our hotel stays memorable for you is the best compliment we can receive.

Sincerely
Thea Palmer
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
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Reuver, The Netherlands
Level 5 Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 December 2013 via mobile

We were here to celebrate our wedding anniversary, I ordered flowers at the concierge and wow, it all worked, we got a great upgrade to a suite on the 6th floor which is simply amazing, no complaints whatsoever.

Staff is very very friendly and helpful. Breakfast is very good (cannot match Sofitel Munich, but who could?).

The hotel doesn't have a spa, which is a minor disappointment (clearly mentioned on the website though!)
Kempinski offers free entry to the world class health city, 3 minutes from the hotel.
This was a bit disappointing for us..a small pool, smaller jacuzzi, water was not so warm even in chilly december.
What we didn't expect though was the fact that sauna and steambath were seperated for men and women, so not that "romantic" for us.

Anyway, great hotel in Prague, would surely recommend and return here, without a doubt, just don't expect a lot of spa experience.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Renehorsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 1 January 2014
Dear Guest,

thank you for your positive feedback regarding our hotel services.

Your spa comments have been noted and passed to our external vendor.

Kind regards
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 December 2013

We have stayed in many hotels around the world and the Kempinkski offers everything you would expect from the best. Our room was perfect, with high ceiling and two rooms, bathroom, kitchenette and separate loo all fitted out to a high standard. The staff throughout the hotel were all faultless and the front desk were very happy to make sure that our stay was a good as it could be.

We would recommend it to our friend and wouldn’t hesitate going back there again.

Thank you.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 1 January 2014
Dear Guest,

it is our pleasure to read that you have truly enjoyed your stay with us from the beautiful suite to the warm and welcoming staff.

We look forward to welcoming you back in the future
Sincerely
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hereford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 December 2013

A truly wonderful hotel where the focus is on the guest. Well positioned for all sight seeing but in a nice quiet setting. The rooms are delightful with the focus on comfort. The staff really are a credit to the hotel with nothing being too much trouble. There really is nothing to say about this hotel that isn't positive. Will certainly be checking out locations of other hotels in the chain when considering other trips. You will not regret choosing this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank AHearn_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 1 January 2014
Dear Guest,

thank you for your comments.

We are pleased to read that our beautiful rooms and staff made your stay unforgettable.

Comments like motivate our staff to keep providing such excellent service.

Sincerely
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level 6 Contributor
127 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 4 December 2013

I cannot say enough good things about this hotel. it was a lovely experience from start to finish. The hotel is centrally located close to shopping, restaurants and bars. The staff at the hotel are very helpful, courteous and friendly. The rooms were lovely and well appointment. The only thing i would like to see as an improvement is more English channels on TV. The toilets were nice and spacious with lovely toiletries with a shower and a bath tub.
Our room had a living room and small kitchenette which was great!
The concierge at the hotel was great and made our dinner reservations and recommended some nice places to see in Prague. The breakfast at the hotel was good and very personalized with a nice variety of food and drinks on offer.
Highly recommend this hotel!

  • Stayed November 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Natasha0017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lunenburg, Canada
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 November 2013

I stayed with 2 other women in one of their suites. Huge marble bathroom, kitchenette. Nicely appointed. The location is good as it's not far from the tourist areas but far enough away for it to be quiet. The only downside was that it was very hot in Prague that week and the common areas of the hotel are not air conditioned (halls, reception, etc). The AC in the suite was fine though. The hotel has a beautiful courtyard at the back and I noticed that there was a tiny sandpit for toddlers which was a nice touch.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank islandgal42_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 November 2013

We stayed at the Kempinski Hotel Hybernska Prague in October. The duration of the stay at this hotel reflects the city that it resides in. After two days (and two nights) of intensive sight seeing there is not a lot more that Prague can offer. The hotel is a consistent fit with the brand. Probably it's strength is its location - between the main railway station and the Powder Tower. The availability of hot food at breakfast is a drawback. You are offered a choice, but it is not readily available.

Room Tip: The Hotel is close enough to the main railway station, that you can walk. Be wary of negotiable taxi...
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  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank Ross C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Mark Prague

Property: The Grand Mark Prague
Address: Hybernska 1002/12, Prague 110 00, Czech Republic (Formerly The Mark Luxury Hotel)
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Prague
#34 Romantic Hotel in Prague
#36 Luxury Hotel in Prague
#38 Family Hotel in Prague
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Grand Mark Prague 5*
Number of rooms: 75
Official Description (provided by the hotel):
The Grand Mark Hotel is situated within a stunning Neo-Classical building, just a few minutes' walk from the Old Town Square. With its 75 large and beautifully appointed rooms, many of them suites, the hotel offers timeless elegance with tasteful contemporary features, furnishings and fittings. To complete the feeling of luxury, the majority of the guestrooms feature a separate bedroom and spacious living area including fitted kitchenette. The Le Grill Restaurant, Two Steps Bar and the hotel's unique private garden with its baroque fountain, offer central Prague's best possible setting for you to relax, enjoy great food and celebrate your special occasion. ... more   less 
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Also Known As:
Kempinski Hybernska Hotel Prague

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