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“Great hotel”

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The Grand Mark Prague
Ranked #39 of 670 Hotels in Prague
Certificate of Excellence
Geneva, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel”
5 of 5 bubbles Reviewed 13 February 2014

Great hotel for a romantic week end. Beautiful modern design, very large room and perfect location. A little bit pricey for Prague but worth every dollar. Don't hesitate to ask the concierge for help and recommendations.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank T O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 16 February 2014
Dear Guest,

I was delighted to read your kind comments about our staff and very high standards of service which we always strive to maintain. We look forward to welcoming you back in Kempinski Hotel Hybernska Prague soon.

Sincerely
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,053 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
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Dundee
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 February 2014 via mobile

Stayed at Kempinski for 2 nights in February 2014. From the minute we arrived until we left everything about the hotel was perfect. Staff were courteous and genuinely friendly, always willing to help. The facilities were superb, and our room was huge. A big plus was the nespresso machine in the room, stocked with a variety of coffees. We will definitely be using the Kempinski brand in future.

Stayed February 2014, travelled as a couple
Helpful?
3 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 16 February 2014
Dear Guest,

I would like to thank you for your lovely comments about the location of the Hotel, our rooms and overall service. Rest assured, I will share your kind words with the entire team, they will be equally pleased to learn their efforts are noticed and appreciated. We look forward to welcoming you back in Kempinski Hotel Hybernska Prague.

Sincerely
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 8 February 2014 via mobile

We stayed in this hotel because of a conference that my husband attended. We had already stayed in another 5* hotel in Prague previously that was overpriced,under serviced and not up to par. So we had only growing expectations. It's certainly a very beautiful hotel but lacks the finesse of a 5* hotel. The room that we had was large and clean. Bed a little hard for us. Very noisy room overlooking road. Staff helpful for taxis as we had previously been ripped off by unscrupulous drivers. In general we did not enjoy our time at the hotel, perhaps because our expectations and experience with other 5* hotels around the world is so vast, and maybe we are ballz breaking clients who only want the best. The staff were very nice.

Stayed October 2013, travelled on business
Helpful?
1 Thank RMAN2656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 16 February 2014
Dear Guest,

We very much appreciate your feedback – Thank you very much for your time and effort to do so.

We are sorry to read that your stay did not fully meet your expectations and look forward to have the opportunity to welcome you back in the near future.

Sincerely
Thea Palmer
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

I was disappointed when we arrived at this hotel. I expected the grand entrance which is displayed in every online photograph, but is actually taken from the garden (which was closed) not from the front. The reception & lounge are pretty average decor wise & as our room wasn't ready when we arrived my husband & I discussed the possibility of moving to a different hotel as we assumed the rooms would be below our expectations.

However, we decided to explore the city for a couple of hours & look at our suite on our return. Well the suite was absolutely stunning. It had a gigantic bathroom, his & her dressing rooms, a separate cloakroom, a large lounge & a small kitchen.

The bed was beautifully comfortable & even the pillows met with our approval (a first!). Everything worked in the room, the shower was powerful, there was a "proper" hairdrier, and even the aircon/heating was perfect.

There is a gym in the hotel which was pretty tiny but guests are given free passes to an excellent gym around the corner, if that's your thing.

The piano bar was lively & we were served tasty snacks with our evening cocktails.

The hotel is in a great location, a mere 5 minute stroll into the city centre.

Highly recommended.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kbglobetrotting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 16 February 2014
Dear Guest,

Thank you very much for investing your time and sharing such a positive review about your recent stay at Kempinski Hotel Hybernska Prague with the Trip Advisor Community.

I am delighted to hear that you have enjoyed your stay at our hotel, in particular as you pointed out our beautiful and luxurios rooms and the live piano bar experience.

I am sincerely honored to receive such a fantastic comment, as our main goal is to always satisfy our guests and make their stay memorable.

I truly hope to have the opportunity to welcome you back to our hotel.

Sincerely
Thea Palmer
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 24 January 2014 via mobile

It was a truly memorable stay at this hotel - I had no complaints.

Hotel is luxurious befitting its status.

Rooms are large and spacious and the furnishing and interior are classy.

The restaurant (cannot remember name) at the hotel offers delectable cuisine and impeccable service.

The ambience makes this is a conducive place for a business lunch. The wine selection is vast too.

Service staff provided tip top service.

I will be back!

Stayed September 2013, travelled on business
Helpful?
1 Thank bryan288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 16 February 2014
Dear Guest,

Thank you very much for your lovely comments about our rooms, Le Grill restaurant and our staff. Rest assured, I will share your kind words with the entire team, they will be equally pleased to learn their efforts are noticed and appreciated. We look forward to welcoming you back in Kempinski Hotel Hybernska Prague soon.

Best Regards
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

We stayed at this hotel in December 2013, including New Years Eve. When we arrived we were upgraded to a luxurious suite (nearly as big as some apartments back home)! I can honestly say, I can not find a single fault with the hotel. From the welcome chocolates / cookies, to the bottle of champagne for nye, heated bathroom floors, the impeccable service, comfortable lobby bay to the beautiful photographic paintings in the lobby/bar. The location is perfect - close enough to all the sights in the old town square, but still nicely away from the crowds. Nice place for a small lunch is nearby at a place called Corso Cafe. However, for a truly magnificent dining experience you must try the Sarah Bernhard Restaurant (also nearby). Overall, I'm strongly of the opinion that the Kempinski brand is a luxury hotel chain unlike many of the others who let themselves down by cutting corners in order to save costs. Really enjoyed our stay and would always come back.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roshy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 16 February 2014
Dear Guest,

Thank you very much for staying with us at Kempinski Hotel Hybernska Prague and sharing your positive feedback! We are happy to hear you have enjoyed your time with us. I am also delighted to read that you had enjoyed the upgrade to a suite and we look forward to welcoming you back to Prague, in the very near future.

Kind regards
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

I stayed in this hotel in December, at the time of the Christmas markets, the hotel is in a great position, close to all attractions, without being in the complete crush of the market squares. We were upgraded to a fantastic suite on arrival(looking at pervious reviews this looks as if this happens regularly?!!) The rooms were amazing , the bathroom huge, with fantastic underfloor heating, bath and separate rain water shower... Last word in luxury.The bedrooms, were very modern and in immaculate condition... no need of renovation here! I found all the staff lovely, and the reception always acknowledged me when I walked past. We had breakfast in hotel, it was all that you would expect from 5 star, large choice from buffet, and extensive menu from a la carte. All in all had a wonderful stay, and having looked around Prague, I think this is definitely the hotel I would go back to

Room Tip: Ask for upgrade at check in.... you have nothing to lose!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IONACARR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 16 February 2014
Dear Guest,

Thank you very much for your lovely comments about our rooms, the location of the Hotel, Le Grill restaurant and our staff. Rest assured, I will share your kind words with the entire team, they will be equally pleased to learn their efforts are noticed and appreciated. We look forward to welcoming you back in Kempinski Hotel Hybernska Prague soon.

Sincerely
Thea Palmer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Mark Prague

Property: The Grand Mark Prague
Address: Hybernska 1002/12, Prague 110 00, Czech Republic (Formerly The Mark Luxury Hotel)
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Prague
#34 Romantic Hotel in Prague
#35 Luxury Hotel in Prague
#38 Family Hotel in Prague
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Grand Mark Prague 5*
Number of rooms: 75
Official Description (provided by the hotel):
The Grand Mark Hotel is situated within a stunning Neo-Classical building, just a few minutes' walk from the Old Town Square. With its 75 large and beautifully appointed rooms, many of them suites, the hotel offers timeless elegance with tasteful contemporary features, furnishings and fittings. To complete the feeling of luxury, the majority of the guestrooms feature a separate bedroom and spacious living area including fitted kitchenette. The Le Grill Restaurant, Two Steps Bar and the hotel's unique private garden with its baroque fountain, offer central Prague's best possible setting for you to relax, enjoy great food and celebrate your special occasion. ... more   less 
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Also Known As:
Kempinski Hybernska Hotel Prague

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