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“Wonderful Hotel - Central Location - Superb Breakfast & Staff”

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The Grand Mark Prague
Ranked #41 of 649 Hotels in Prague
Certificate of Excellence
ny
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful Hotel - Central Location - Superb Breakfast & Staff”
Reviewed 16 August 2010

My husband and I loved our stay at the Kempkinski Hybernaska in Prague. We arrived tired and jet-lagged and were able to check into our room early. The room itself was beautiful - modern, trendy design and clean. The bathroom has a rainfall shower, which was lovely. The large, flat-screen tvs were nice. The staff was friendly and helpful - always offering smiles - including the concierge staff, who we asked for advice several times. The breakfast was outstanding - a cold buffet of breads and pastries, fruits, cereals, home-made granola, yogurts, meats - and also hot options that could be ordered off the menu at no additional cost (we loved the eggs, waffles, and porridge). Breakfast was included with our room, so I'm not sure on the price, but we really enjoyed it and thought the restaurant staff was great too. The hotel's turndown service was lovely, and it was especially nice that they provided complimentary bottles of water on the nightstands each evening. The common areas of the hotel were lovely, including an atrium lounge and an outdoor garden seating area. The location of the hotel is great - a quick walk to old town square, powder tower, wenceslas square, restaurants and shopping. We also walked to the river and Charles Bridge from the hotel, as well as over to the Lesser Town - we found the city to be quite walkable from the hotel. I will say that the area a few blocks in the other direction from the hotel (towards the bus station and away from powder tower) looked a little rundown, but we never felt unsafe when walking back there. We enjoyed the free wifi Internet - it's a great touch. Additionally, the in-room safes could hold laptops, which was great. The only downside is that the hotel doesn't include a gym or spa in it (although I think they had in-room spa services), but apparently there is a nearby gym that guests can access - this was not a deal breaker for us as we did enough walking to make up for the gym! If you stay here, check out Pizza Nuova for great pasta (especially aglio olio) at the Namesti Republiky metro stop near the hotel. And, for great steak or vegetable frites, head over to Cafe de Paris in Lesser Town (make a reservation).

  • Stayed August 2010, travelled as a couple
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Helpful?
Thank nygirl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 23 August 2010
Dear Guest,
we are delighted to read that you have enjoyed your stay with us and Kempinski has met your expectations in all aspects.
We hope to have the opportunity to welcome you back to our hotel in the near future.
Best Regards,
Thea Palmer, FOM
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Dallas, Texas
1 review
Reviewed 2 August 2010

We stayed at the Kempinski Hybernska in Prague during a family vacation. It was our first time in Prague and we did not know what to expect. The hotel is in a great location - an easy walk to the Old Town Square, Wencesles Square, and the Charles Bridge. The breakfast was delicious and we have had lunch at the hotel twice - great paninis. The staff was very nice. The concierge was fabulous and arranged pick up from the airport for us and a wonderful tour guide for us to see the Prague Castle. The hotel has a BMW 7 series that can provide transportation to/from the airport and train station at a reasonable price. Our teenage girls loved the hotel. We had a junior suite with a connecting room and the rooms were very comfortable - we all slept well.

  • Stayed July 2010, travelled with family
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Helpful?
Thank mary_dallas93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 3 August 2010
Dear Guest,

we are very pleased to receive your positive comments. I have passed your comment to our concierge as well as the Executive Chef.
We hope to have the opportunity to welcome you back soon.

SIncerely
Thea Palmer - FOM
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Bogota, Colombia
Level Contributor
132 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 2 July 2010

We had two woderful rooms. The service was great the location excelent and the hotel is impecable. One of our rooms was a suite very very well appointed and rather large. Breakfast was very good and the hotel staff is service oriented. We has a lovely time. Certainly a place to return to and a memorable experience we take along from our prague visit. Thank you!!!

  • Stayed June 2010, travelled with family
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    • Service
Helpful?
Thank vigilanteviajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 3 July 2010
Dear Sir/Madam, it is a pleasure to learn that you and your family have enjoyed your recent stay with us and we hope to have the opportunity to welcome you back in the near future.
Wishing you nice summer, Thea Palmer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mauritius
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 May 2010

My husband and I stayed at this hotel in November-December 2009 for 4 days while on vacation in Prague. It was my birthday treat and we enjoyed it to the maximum. Lovely hotel, great standard of accommodation, attentive staff, professional management. Big thanks to the whole team. We will come back soon :)))

  • Stayed November 2009, travelled as a couple
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Helpful?
Thank Natasha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 28 June 2010
Dear Madam,
thank you for your kind review. We are very please that you have enjoyed your stay with us and will be delighted to welcome you back soon.
Thea Palmer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rydal, PA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2010

We just returned yesterday from a 6 night stay at the Kempinski. All I can say is "perfection". The location is amazing...minutes away from Old Town and Wenceslas, but quiet and away from the crowds. It's new, contemporary, yet very cozy and warm. Our suite was large with 2 spacious closets - one was walk in. The beds were like clouds! The room was literally soundproof. We didn't hear anything from the street or other guests. The bathroom was beautiful, with great amenities including a heated towel rack. The staff was excellent, friendly and accomodating to all of our needs. The rooms were immaculate and state of the art.
I want to give a special thanks to Jan, our concierge, who was so helpful and kind. His recommendations for restaurants and tours were right on target. He and his staff are 5 star plus!
The hotel has a private car at your disposal, and not too much more costly then a taxi.
After spending much time reading reviews of other hotels and now that I've been to Prague and have seen their locations, I am VERY HAPPY I chose the Kempinski

  • Stayed April 2010, travelled as a couple
    • Value
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Helpful?
1 Thank MargateGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 3 July 2010
Dear Sir/Madam, we are very pleased to hear that you have enjoyed your stay with us.I have passed on to your compliments to Jan, our concierge. We hope to welcome you back soon.Thea Palmer
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basel
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 17 April 2010

Kempinski is ideal for visitors to Prague as best situated. Concierge very helpful and gentle knowing best places to go. he arranged for us an excellent guide. Rest of
staff cool and unfriendly. Roomservice poor for such a Hotel. Suite nice and well
equipped.

  • Stayed April 2010, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Rene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 3 July 2010
Dear Sir/Madam, we are glad you have enjoyed your stay. I am sorry to hear that the warmth of our staff apart from the concierge did not meet your expectations as well as the room service. I would like to assure you that we are continuously working on improvement.
I hope to have the opportunity to convince you of that on your next visit. Best Regards Thea Palmer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 April 2010

Prague is the most wonderful city! The Kempinski is located just down the street from the Old Town Square and St. Charles Bridge. Our suite was spacious and clean, no balcony but a nice view over the winter garden. The staff were friendly and accommodating. The bed was not the most comfortable and our shower was clogged so flooded the bathroom floor each day. The air conditioning, as in all of Europe, is pitiful but the windows open for a nice breeze. Breakfast was ok.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrandAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this review, 3 July 2010
Dear Sir/Madam, thank you for your kind review. I am sorry to learn about your troubles with flooded shower only after your departure. I would like to assure you that we have taken such preventative measures that should eliminate or even exclude such troubles in the future.
I hope to welcome you back in the future. Thea Palmer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Mark Prague

Property: The Grand Mark Prague
Address: Hybernska 1002/12, Prague 110 00, Czech Republic (Formerly The Mark Luxury Hotel)
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Prague
#34 Romantic Hotel in Prague
#37 Luxury Hotel in Prague
#38 Family Hotel in Prague
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Grand Mark Prague 5*
Number of rooms: 75
Official Description (provided by the hotel):
The Grand Mark Hotel is situated within a stunning Neo-Classical building, just a few minutes' walk from the Old Town Square. With its 75 large and beautifully appointed rooms, many of them suites, the hotel offers timeless elegance with tasteful contemporary features, furnishings and fittings. To complete the feeling of luxury, the majority of the guestrooms feature a separate bedroom and spacious living area including fitted kitchenette. The Le Grill Restaurant, Two Steps Bar and the hotel's unique private garden with its baroque fountain, offer central Prague's best possible setting for you to relax, enjoy great food and celebrate your special occasion. ... more   less 
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Also Known As:
Kempinski Hybernska Hotel Prague

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