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The Grand Mark Prague
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Reviews (1,278)
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821 - 826 of 1,278 reviews
Reviewed 2 August 2010

We stayed at the Kempinski Hybernska in Prague during a family vacation. It was our first time in Prague and we did not know what to expect. The hotel is in a great location - an easy walk to the Old Town Square, Wencesles Square, and the Charles Bridge. The breakfast was delicious and we have had lunch at the hotel twice - great paninis. The staff was very nice. The concierge was fabulous and arranged pick up from the airport for us and a wonderful tour guide for us to see the Prague Castle. The hotel has a BMW 7 series that can provide transportation to/from the airport and train station at a reasonable price. Our teenage girls loved the hotel. We had a junior suite with a connecting room and the rooms were very comfortable - we all slept well.

  • Stayed: July 2010, travelled with family
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Thank mary_dallas93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this reviewResponded 3 August 2010

Dear Guest,

we are very pleased to receive your positive comments. I have passed your comment to our concierge as well as the Executive Chef.
We hope to have the opportunity to welcome you back soon.

SIncerely
Thea Palmer - FOM

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Reviewed 2 July 2010

We had two woderful rooms. The service was great the location excelent and the hotel is impecable. One of our rooms was a suite very very well appointed and rather large. Breakfast was very good and the hotel staff is service oriented. We has a lovely time. Certainly a place to return to and a memorable experience we take along from our prague visit. Thank you!!!

  • Stayed: June 2010, travelled with family
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Thank vigilanteviajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this reviewResponded 3 July 2010

Dear Sir/Madam, it is a pleasure to learn that you and your family have enjoyed your recent stay with us and we hope to have the opportunity to welcome you back in the near future.
Wishing you nice summer, Thea Palmer

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Reviewed 20 May 2010

My husband and I stayed at this hotel in November-December 2009 for 4 days while on vacation in Prague. It was my birthday treat and we enjoyed it to the maximum. Lovely hotel, great standard of accommodation, attentive staff, professional management. Big thanks to the whole team. We will come back soon :)))

  • Stayed: November 2009, travelled as a couple
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Thank Natasha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this reviewResponded 28 June 2010

Dear Madam,
thank you for your kind review. We are very please that you have enjoyed your stay with us and will be delighted to welcome you back soon.
Thea Palmer

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Reviewed 29 April 2010

We just returned yesterday from a 6 night stay at the Kempinski. All I can say is "perfection". The location is amazing...minutes away from Old Town and Wenceslas, but quiet and away from the crowds. It's new, contemporary, yet very cozy and warm. Our suite was large with 2 spacious closets - one was walk in. The beds were like clouds! The room was literally soundproof. We didn't hear anything from the street or other guests. The bathroom was beautiful, with great amenities including a heated towel rack. The staff was excellent, friendly and accomodating to all of our needs. The rooms were immaculate and state of the art.
I want to give a special thanks to Jan, our concierge, who was so helpful and kind. His recommendations for restaurants and tours were right on target. He and his staff are 5 star plus!
The hotel has a private car at your disposal, and not too much more costly then a taxi.
After spending much time reading reviews of other hotels and now that I've been to Prague and have seen their locations, I am VERY HAPPY I chose the Kempinski

  • Stayed: April 2010, travelled as a couple
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1  Thank MargateGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this reviewResponded 3 July 2010

Dear Sir/Madam, we are very pleased to hear that you have enjoyed your stay with us.I have passed on to your compliments to Jan, our concierge. We hope to welcome you back soon.Thea Palmer

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Reviewed 17 April 2010

Kempinski is ideal for visitors to Prague as best situated. Concierge very helpful and gentle knowing best places to go. he arranged for us an excellent guide. Rest of
staff cool and unfriendly. Roomservice poor for such a Hotel. Suite nice and well
equipped.

  • Stayed: April 2010, travelled as a couple
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Thank Rene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheaPalmer, Front Office Manager at The Grand Mark Prague, responded to this reviewResponded 3 July 2010

Dear Sir/Madam, we are glad you have enjoyed your stay. I am sorry to hear that the warmth of our staff apart from the concierge did not meet your expectations as well as the room service. I would like to assure you that we are continuously working on improvement.
I hope to have the opportunity to convince you of that on your next visit. Best Regards Thea Palmer

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