We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Czech this hotel out.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sheraton Prague Charles Square Hotel
Ranked #156 of 649 Hotels in Prague
Newport News
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Czech this hotel out.”
Reviewed 11 November 2013

Bad pun I know. This hotel is part of the SPG chain, so I took advantage of the Gold membership perks. I was informed that the hotel was recently remodeled and renovated from a much older building. They did a very nice job fixing it up.
Pros: The hotel is clean, the suites have various an interesting designs depending on your floor and room type. My suite was a split level loft, living area downstairs and bedroom upstairs. It was clean and quiet. Two full bathrooms, one upstairs one down.
The staff are friendly, courteous, and knowledgeable. The staff are also multi cultural and multi lingual, so it isn't difficult to find at least two or three hotel staffers who will speak your language.
Breakfast buffet was standard fare, but the food was ok. There is a small bar and a modern, lounge area, quaint and comfy,with little dimly lit nooks to have your food, drinks and conversation in privacy. There is a rooftop lounge, with a WONDERFUL view of the city and it's many churches and cathedrals.
Hotel was in an area within walking distance of Old town square and Charles bridge, with many local shops, sprinkled with various pubs and bars that serve food, banks and exchanges and a few odd local stores. Many of the clubs and nightlife areas are just a short and inexpensive taxi ride away.
Cons: Some rooms may feel cramped. At times, I felt my upstairs was more of an attic than a loft, and my room had a tendency to get a little hot and toasty. The view from my room was of the center of the hotel facing the inside of the building structure, so I did not have a city skyline view. I expected a better view for the high floor suite that I had. I did go to the rooftop lounge which had an AMAZING view of the city. The upstairs bathroom was cramped, and I had to sit down in an awkward position to take a shower or else bump my head on the low and oddly angled ceiling. Upstairs was better to take a bath, downstairs bathroom plenty of room to take a shower.
The TV channels were very limited, hardly any in English, and they want you to pay extra for premium channels even if you are an SPG Gold Elite member in a suite. The internet was one of those separate third party ISP's that you have to agree to pay extra to use. (This does not apply to SPG members who choose the right package deal including internet.) The hotel room service menu items were not that great, not a lot of selection. The restaurant food was ok, standard. Not many special events or activities in this hotel, no pool parties or any wine and cheese festivals.
Overall: Small hotel but nice, clean, safe, friendly staff, and a good place to crash after touring the city or a night on the town. I recommend this hotel, enjoy.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RICO_GOLDSTAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Praha, General Manager at Sheraton Prague Charles Square Hotel, responded to this review, 12 November 2013
Dear RICO_GOLDSTAR,

I would like to take this opportunity to thank you for your contructive review.

I am glad we managed to make our Elite Tier SPG member feel welcomed.

Sheraton Prague Charles Square Hotel provides a selection of regular television channels in multiple languages all for free. On top of that, we do enhance a stay by option of watching some of the most recent movies. As this is an extra service provided, it comes with an additional fee.

Once again, I really value your feedback.

Warmest regards,

General Manager
Sheraton Prague Charles Square Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,538 reviews from our community

Traveller rating
    649
    580
    226
    50
    33
See reviews for
253
577
106
322
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
Reviewed 10 November 2013

The Sheraton Prague Charles Square Hotel is a decent enough hotel. We spent 4 nights here while on a sightseeing holiday to Prague.

The staff are very friendly and helpful which always makes your stay a bit nicer even when other elements are lacking.

We weren't sure what to make of the location of the hotel based on the Tripadvisor reviews...while we didn't ever feel unsafe at the hotel it is not in one of the best locations in Prague, confirmed by the fact that the hotel has to lock it's doors after midnight that many of the neighbours are vacant (sometimes dilapidated) retail units. Also, the location of the hotel in relation to tourist sites is not great or very convenient. It is walking distance to the Old Town square and Charles Bridge but if you've spent the entire day sightseeing, the uphill walk back to the hotel (even if it just a 15 minute walk) is not welcome. Also, it's not close enough to any restaurants where you could simply nip out in the evening for dinner and quickly get back to your room. Purely on a location basis, I wouldn't recommend this hotel as there are other hotels that are more conveniently located with the same star rating and price.

There was nothing wrong with the room itself, aside from wifi access being billable (really Sheraton ?!?). The rooms are decently decorated, well sized and very clean (as is the bathroom). The walls are maybe a bit thin....we could hear the boozy people in the room next door laughing and talking till 3AM.

Aside from the location, which I feel is average (definitely not good but equally so, not bad), the only real criticism I have on the Sheraton Prague Charles Square hotel is their in-room dining - terrible doesn't begin to describe it. We ordered a margherita pizza, pomodoro pasta and some chips...instead we received a microwaved cheese pizza (that was burnt), spaghetti and ketchup and cold chips, all at a premium price in a city known for premium dining at cheap prices

We chose the Sheraton Prague Charles Square Hotel as it seemed good value for money and while it largely delivered, if you shop around enough, you will find an equal or better hotel in much more convenient location. We also went to the Sheraton Prague Charles Square Hotel with high expectations as it is a Starwood Hotel, but it does fall slightly short by Starwood standards - nice enough hotel, but don't order room service is what I would say.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Shoaib_Laher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Praha, General Manager at Sheraton Prague Charles Square Hotel, responded to this review, 12 November 2013
Dear Shoaib_Laher,

Let me thank you very much for your feedback shared on TripAdvisor.

It saddens me you did not find the location of Sheraton Prague Charles Square Hotel convenient, for as we believe it gives our valuable guests a great option to be few steps from the main touristic attractions and still be spared the biggest crowds.

We do provide a wide selection of dishes in our in-room dinning menu to meet most of guests´ wishes and I trully regret we did not meet your expectations.

If your trips ever bring you back to Prague, it would be my pleasure to welcome you back.

Warmest regards,

General Manager
Sheraton Prague Charles Square Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 October 2013

Pros: Excellent safe location- easily accessible to public transportation. Easy walk to major attractions and restaurants. Breakfast in the hotel restaurant was delicious. Very quiet room on the courtyard. Nice large bathroom. Concierge Monika was very kind and helpful booking tours. Staff was very accommodating and made us feel at home. Easy check-in and out.

Cons: Poor lighting. Limited English TV stations. Nothing interesting to watch even in other languages. Room was hot. We could not regulate the temperature in our room.
I would definitely stay at this hotel again if I ever returned to Prague.

Room Tip: Rooms are quiet on the courtyard
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smooshie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Praha, General Manager at Sheraton Prague Charles Square Hotel, responded to this review, 6 November 2013
Dear smooshie,

That is a wonderful feedback. Thank you very much.

I am glad my team members succeeded in making you feel as you belong, as you are at home.

Make sure to let me know of your upcoming stay, so my team can arrange yet another wonderful experience.

With the best regards,

General Manager
Sheraton Prague Charles Square Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wroclaw, Poland
Level 6 Contributor
90 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 28 October 2013

We stayed at the Sheraton with our parents/in-laws. We had two connecting rooms which were nice. We had a back view of the building. Rooms were large, modern, clean - great bathrooms with shower and tub.

We were there during the great flood of Prague this past spring and unfortunately the sauna was out of order. Breakfast was not included in the rooms - most places in Europe offer this - which is nice if nothing else for a free cup of coffee until you are showered and can go out for real coffee.

They also wanted to charge us for internet. Even the cheap hotels are offering free wi-fi so that is slightly annoying. Fortunately they waived the cost for us - but I feel like they probably cater to business travelers who don't mind paying since they will get reimbursed anyway. Not really set up for tourist travelers the way some other hotels are.

Location is an easy walk to the city center - maybe 15-20. Could be less if you are a fast walker. We likely wouldn't stay here again but it was a decent hotel, modern hotel so if you go here - it won't be a bad option.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoGlobalTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Praha, General Manager at Sheraton Prague Charles Square Hotel, responded to this review, 6 November 2013
Dear GoGlobalTraveler,

I would like to share my cordial thanks for your review.

Sheraton Prague Charles Square Hotel offers a complimentary WiFi connection in our Link@Sheraton experienced with Microsoft, which is a wonderful connectivity hub to stay in touch with family, work or enjoy a favorite drink while watching television. On top of that, we extend the experience with an unlimited high-speed Internet access in all guest rooms for an additional charge.

As there are several different room rates available, some of them include breakfast, while others do not. However, for a guest´s comfort all rooms are equipped with a coffee and tea station for no charge.

Wish you an amazing day,

General Manager
Sheraton Prague Charles Square Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 October 2013

Stayed here for two nights to explore prague before a flight out. I had intended to explore the city by foot and this was a great starting point. Even though reviewers stated its not near the main areas of the city, its still walkable, within 10-15 minutes.

Check in staff was great, very efficient and also helpful in pointing out the nearby sights to see. I had a second floor upgraded room facing the street. The room was pretty comfortable, modern and unique, view is of a road. Since hotel is not very tall as with most buildings in the city, theres not much to see no matter which floor I think.

Few small issues:

- Parking is very, very expensive. 1000 czk per night. I drove from Munich and it was like 20 euro at the westin.

- The lounge breakfast they offer for Starwood Platinum member is separated in the cafe and not in their main breakfast restaurant. Choices were very limited. Most hotels allow members to choose whether to have breakfast in lounge or regular resturant, but for this hotel there was none.

- From my second floor room I could at times hear the music from the bar. Problem for the light sleeper but i was OK.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buybuysellsell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Praha, General Manager at Sheraton Prague Charles Square Hotel, responded to this review, 6 November 2013
Dear buybuysellsell,

Let me express my deepest appreciations for your feedback and for staying with us. It is always a great pleasure to have SPG Platinum tier guest with us.

Sheraton Prague Charles Square Hotel provides a complimentary Club Lounge access to all Platinum members, which gives them a great opportunity to enjoy a continental breakfast in a peace and comfort. We are always more than happy to extend the selection on a guest´s request.

Parking in a centre of Prague has always been a bit of an issue, as all street parking lots are reserved by residents. As for that reason, we share parking lots in a garage around the block. The price is very competitive for a location of hotel.

Hope to get a chance to welcome you back soon.

Yours sincerely,

General Manger
Sheraton Prague Charles Square Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 6 Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 24 October 2013

Pro
- good location
- friendly service
- fast internet
Overall: you have everything you need for a good business trip

Con
- parking is far away, takes 15 min to get your car
- some rooms face the inner patio that is a bit dark

Room Tip: Ask for rooms on the 8th floor
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IMNash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Praha, General Manager at Sheraton Prague Charles Square Hotel, responded to this review, 6 November 2013
Dear IMNash,

Thank you very much for your contrictive review.

Sheraton Prague Charles Square Hotel provides a valet parking. For guests´ convenience all park-ins and park-outs are fully operated by our bellmen.

If your trips bring you back to Prague, it would be my pleasure to welcome you back personally.

Warmest regards

General Manager
Sheraton Prague Charles Square Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 October 2013

Stayed in June 2013. Read some reviewer complaining about some naughty clubs around it. Honestly I didn't give a xxxx. Location is still very good and safe. We didn't feel uncomfortable at all. We had stayed in quite a few Sheraton and we both agreed that Sheraton Prague is the best. Best club lounge in terms of choices of snacks, different types of coffee, beers, soda etc. They were set nicely. We had dinner at their restaurant one night. Though it's not busy, the staff there were still very professional and knew how to deal with their guests. Don't forget to visit the roof during the day. Relaxing and view was very good in a sunny day.

Room Tip: We booked a junior suite if I didn't remember it wrong, it feels like a regular room but bigger...
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimplyEasyNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Praha, General Manager at Sheraton Prague Charles Square Hotel, responded to this review, 6 November 2013
Dear SimplyEasyNYC,

Let me thank you very much for posting such a great review.

It seems you really enjoyed your stay and I am glad we managed to make it exceptional one.

Hope to welcome you back soon,

General Manager
Sheraton Prague Charles Square Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Prague hotels
Nove Mesto (New Town)
Prague Marriott Hotel
Prague Marriott Hotel
#87 of 649 in Prague
2,218 reviews
Stare Mesto (Old Town)
InterContinental Prague
InterContinental Prague
#92 of 649 in Prague
2,549 reviews
Nove Mesto (New Town)
Boscolo Prague, Autograph Collection
Show Prices
Show Prices
Show Prices
Mala Strana (Little Quarter)
Augustine, a Luxury Collection Hotel, Prague
Nove Mesto (New Town)
Hilton Prague Old Town
Hilton Prague Old Town
#93 of 649 in Prague
3,178 reviews
Nove Mesto (New Town)
The Grand Mark Prague
The Grand Mark Prague
#41 of 649 in Prague
1,120 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Prague Charles Square Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Prague Charles Square Hotel

Property: Sheraton Prague Charles Square Hotel
Address: Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Prague
#91 Business Hotel in Prague
#128 Family Hotel in Prague
#134 Luxury Hotel in Prague
#193 Romantic Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Prague Charles Square Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
Located on the edge of Prague's Old Town and New Town, the Sheraton Prague Hotel offers 160 comfortable rooms including 38 spacious suites. Guests can enjoy complimentary access to sauna and 24/7 fitness centre, as well as free High Speed Internet Access at the Link at Sheraton located in the lobby. The French Brasserie Délice offers delicious meals made from fresh seasonal products and genuine five star service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Southall Travel, Hotels.com, Evoline ltd, LateRooms, HotelQuickly, getaroom.com and Cancelon so you can book your Sheraton Prague Charles Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Prague

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing