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14 - 19 of 81 reviews
Reviewed 26 September 2015

Our trip to Prague had a rough start as we were robbed at the train station tram platform. We had to call the apartment in order for someone to let us into our room.
However, when Martina met us she was awesome and allowed me to use her cell to take care of canceling cards and such. The bed room was small, but the dining/living room was huge with a great view of the Charles bridge and the castle. There is a bar/restaurant (Cafe Bar Atmosphere) under the apartment with a very helpful staff and quality food.

Some caution about traveling in Prague. Trams are very full and a perfect location for pick pockets ( I was one of two people that was pushed into a crowded tram and then robbed as I tried to catch myself). Also others were ripped off by money changers given useless Russian money instead of Czech Koruna. Use bank machines to get cash

Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Dave M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bohemia1, Manažer komunikace at Bohemia Apartments Prague Centre, responded to this reviewResponded 8 February 2018

Dear guest,
Tnak you soo much for your pleasant words, we also want to thank you for being such a nice guests and we hope to see you soon again in Prague at one of our apartments.
All the best
Bohemia apartments team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2015

This was the best choice for someome who wants to experience the everyday life in Prague. Our apartment was roomy, clean and tastefully furnished. We had everything we needed and it was great to have the convenience of the washing machine and the beautifull big bath. When I visit Prague again, I will definitely stay at this apartment again. Across the road was the best bakery/cafe one could wish for, called Krusta. Nowhere else in Prague will you find such great coffee and croissants and other nice breakfast and lunch options. Veronika, Brisbane.

Date of stay: September 2015
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Veronika F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bohemia1, Manažer komunikace at Bohemia Apartments Prague Centre, responded to this reviewResponded 8 February 2018

Dear guest,
Tnak you soo much for your pleasant words, we also want to thank you for being such a nice guests and we hope to see you soon again in Prague at one of our apartments.
All the best
Bohemia apartments team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2015 via mobile

Please beware! This guy charges your credit card without your authorization!!! This was done to me and after I informed by bank HSBC, they investigated the incident along with MasterCard and they refunded my money. I had to send all my email communications with these people and luckily I called the bank and kept them informed!

What happened was upon reservation the owner sends an email with other addresses in fine print and also mentioning they don't have a reception to check people in and saying they'll send someone over. I booked the apartment which was near the Charles river and upon arrival I called their number and the girl gave directions to the taxi driver who stopped in a different location (thanks to TripAdviser maps!!). Then a girl came and said she was from Bohemia Apartments and her colleague who spoke to me on the phone will arrive shortly. When I inquired as to why I was brought to the wrong place they said they were fully booked at the other location and this is the place I've booked. I figured it was a scam because it is shanty place, and upon insisting I speak to the manager, a obnoxious and rude man got online who tried to intimidate saying that he's doing me a favor by offering a place to stay with conditions given (he actually said "you are with two children, probably very tired after traveling, it is raining outside and very cold and I am doing you a favor by offering a place to stay!") as if I was staying for free! I refused to stay worried if they could even break into the apartment at night, and when I said I didn't want to stay he said that they are going to charge me for 3 nights! I told him I didn't even offer you my card and he forced me to handover the card to the girl who came! Then he threatened saying he has my card details and he will charge me anyway. I asked him - out of courtesy to your guest charge me for on night then and I will pay that - and he obnoxiously said "I don't see why I should do that when I can charge you for all three nights!". Very manipulative crook this guy is and the girl admitted that her boss is very unfair in what he's doing but said she can't do anything...
This appears to be very common, where the owner has many apartments and if you are lucky you get the one you see on the internet otherwise he just convinces you and transfer you elsewhere.
By the way, we were standing outside with two children from 1.15 to 4.30 pm because these people just delayed by giving various excuses (boss is busy, he's at a meeting, they need to go to the office to check availability at other apartments, etc); thereby prolonging the wait so you"ll give up the fight and settle for what they offer!

There is only an A4 paper printed with their logo and name that is pasted outside a door! It's like you print the Hilton logo and paste outside your house and tell people it is the Hilton! The apartment is a dodgy place! Please stay away from these people as they may be linked to more than that meets the eye!!!

Date of stay: September 2015
Trip type: Travelled with family
2  Thank nelumh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bohemia1, Manažer at Bohemia Apartments Prague Centre, responded to this reviewResponded 12 September 2015

First of all we are open to any discussions to improve our services, in this case we didn't have a chance to provide it even we tried to help.

This guest made a reservation of our residence Bohemia Apartments Prague Centre via EXPEDIA/A-Hotels.com. On the check-in they started to scream on the company staff that they booked our another residence and that we are a fraudulent business. After a re-check of the reservation it was impossible to explain to them that they made a mistake when making a booking on EXPEDIA/A-Hotels.com when they mistook the hotel if they wanted to stay in another hotel. It seems they even didn't know how they booked their stay.

Unfortunately the situation on the check-in escalated to accusation of Bohemia Apartments of a fraud. Any our kind suggestion from our side how to resolve the situation regarding the guests reservation was rejected and the guests left without staying any night.

We kindly ask any future guests to check carefuly any booking they make to avoid unnecessary hassle on arrival. We can not be responsible for the mistakes of others, this review is very unfair, we consider this a some kind of a revenge of the guest.

Any matter regarding this reservation is possible to verify and discuss, please contact me on lubos.nechanicky@bohemia-apartments.com.

Thank you

Lubos Nechanicky
manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2015

We have stayed in one of the Vladislavova apartments and would have made a much better review if not for the poor customer service shown by the management.
The location was great (walking distance to the Old Town), the apartment itself is clean with moderate quality amenities and the check in procedure was fairly simple.

The issue I had was the following: due to staying for 5 nights, we received one turn-down service, during which my safety razor was broken. I have communicated this immediately to the company and was reassured that a "solution would be found". After a few emails back and forth, asking for invoices etc., i was informed (more than 1 month after having checked-out) that their insurance company would not pay them so they would not reimburse me either (and I was issued with an amazon voucher covering around 40% of the cost of the replacement I had to buy). I explained that it was disappointing that after being reassured that a solution would be found, the management would not reimburse me fully and did not even apologise.

Overall: 4,5/10 because of poor customer service,

Date of stay: July 2015
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank AndreiCIon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bohemia1, Manažer at Bohemia Apartments Prague Centre, responded to this reviewResponded 12 September 2015

Dear Andrei,

first af all thank you for you review. We are happy to know you liked our apartments. We work hard to provide the best comfort to our guests when staying at Bohemia Apartments.

Regarding your comments on our poor customer service, it has nothing to do with your request to be fully reimbursed.

When we received your request for reimbursement, we started a standard procedure and we informed you about it. We have reimbursed you 50% and you have accepted our voucher so we thought you are ok. Also we did apology to you in our email correspondence and you responded to us.

Any matter regarding this reservation is possible to verify and discuss, please contact me on lubos.nechanicky@bohemia-apartments.com.

Thank you

Lubos Nechanicky
manager

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Reviewed 25 June 2015 via mobile

We visited Prague for just two nights and found Bohemia Apartments to be perfect for both location and amenities . The staff before during and after were easy to deal with and prompt . Transport from airport was arranged at a reasonable cost. The views were unbelievable and I would definitely stay here again

Date of stay: June 2015
Trip type: Travelled with family
Thank Dhulani M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bohemia1, Manažer komunikace at Bohemia Apartments Prague Centre, responded to this reviewResponded 8 February 2018

Dear guest,
Tnak you soo much for your pleasant words, we also want to thank you for being such a nice guests and we hope to see you soon again in Prague at one of our apartments.
All the best
Bohemia apartments team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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